ZipRecruiter

Log In

1

Tech Support Manager Jobs in New Mexico (NOW HIRING)

Chess

Technology Support Technician

Santa Fe, NM · On-site

$20.09/hr

Installs, manages, and maintains classroom multimedia technology and other instructional technology ... Provides technology support for large events, such as conferences, graduations, and departmental ...

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

... T SUPPORT Based on site at one of Rocket Lab's locations in Middle River, MD, Silver Spring, MD ... You'll get hands-on experience leading a team, managing operations, and making decisions that ...

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

... T SUPPORT Based on site at one of Rocket Lab's locations in Middle River, MD, Silver Spring, MD ... You'll get hands-on experience leading a team, managing operations, and making decisions that ...

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

... T SUPPORT Based on site at one of Rocket Lab's locations in Middle River, MD, Silver Spring, MD ... You'll get hands-on experience leading a team, managing operations, and making decisions that ...

Artesia General Hospital

IT SUPPORT ANALYST-

Artesia, NM · On-site

$25.68 - $39.08/hr

Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all ... ESSENTIAL VALUES-BASED, LEADERSHIP AND MANAGEMENT COMPETENCIES: Demonstrates competencies in line ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting. * Collaborate with ITteams to ensure seamless coordination of IT service ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting. * Collaborate with ITteams to ensure seamless coordination of IT service ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$19.76 - $26.85/hr

... manage sensitive information. • Write and maintain user instructions and technical documentation. • Maintain systems and support models for a wide variety of services based on the Windows ...

next page

Showing results 1-20

All JobsTech Support JobsTech Support Manager JobsTech Support Manager Jobs in New Mexico

Tech Support Manager information

What is the difference between Tech Support Manager vs IT Support Specialist?

AspectTech Support ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ often preferredSimilar certifications; often CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentOversees support teams, manages escalations, and develops support strategiesProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageCommon in corporate IT departments, managed service providersFound in various industries, including corporate, healthcare, and education

The main difference is that a Tech Support Manager oversees support teams and strategies, while an IT Support Specialist handles direct technical support tasks. Both roles require similar certifications and work environments, but the manager focuses on leadership and process management, whereas the specialist provides hands-on technical assistance.

Is tech support a good career path?

Tech support is a viable career path that offers opportunities to develop technical skills, problem-solving abilities, and customer service experience. It often serves as a stepping stone to roles in IT, network administration, or cybersecurity, and may require certifications like CompTIA A+ or Network+ for advancement.

What is the salary of a tech support manager?

The average salary of a tech support manager typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Factors such as certifications in IT and experience with help desk tools can influence compensation levels.

What are the most commonly searched types of Tech Support jobs in New Mexico?

The most popular types of Tech Support jobs in New Mexico are:

What cities in New Mexico are hiring for Tech Support Manager jobs?

Cities in New Mexico with the most Tech Support Manager job openings:

Infographic showing various Tech Support Manager job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technology Support Technician

Santa Fe, NM • On-site

Santa Fe Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Santa Fe Community Collegeexternal

$20.09/hr

Full-time

Re-posted 18 days ago

Job description

Compensation:
Salary Grade: CS114 Minimum starting rate: $20.09/hour
Final offer will be based on relevant experience, education, and other applicable factors.
Compensation Type:
Hourly
Employment Type:
Regular
FLSA:
Non-Exempt
Scheduled Weekly Hours:
40
Position Summary
The Technology Support Technician performs duties related to the department's user support functions. Adheres to established processes and procedures for technology support and service delivery. Ensures efficient and effective resolution of technical issues to support the department's operational goals.
Duties & Responsibilities
  • Provides reliable and efficient server, software, and hardware support to the SFCC Community remotely, over the phone, via email, or in person, coordinating with team members to resolve user problems. Installs, manages, and maintains classroom multimedia technology and other instructional technology such as, but not limited to Extron controllers, smart boards, LCD projectors, computers, speaker system, flat panel TVs, and lecterns. Provides technology support for large events, such as conferences, graduations, and departmental meetings.
  • Provides follow-up to users' requests, incidents, tickets, and work orders to ensure proper response and satisfactory resolution, escalating unresolved tickets to appropriate team members. Educates users on procedures for resolving or preventing recurrence of technical problems and discusses technical issues with customers in non-technical and comprehensible terms, maintaining a strong service focus.
  • Documents, tracks, and monitors users' requests in the Office of Information Technology (OIT) ticketing system while assisting OIT staff to develop technical processes, as well as documentation and knowledgebase articles, effective in quickly addressing user problems.
  • Participates in OIT project and change management and new initiatives. Actively participates in continual improvement of service delivery following industry-accepted models.
  • Operates, supports, and works with AV system integration products, smartboards, projectors, computers, thin clients, servers, printers, tablets, phones, and other devices.
  • Maintains and updates hardware and software inventory and evaluates and recommends new and replacement technologies.
  • Attends educational programs, workshops, and seminars to learn new developments in the IT industry.

Minimum Qualifications:
Minimum Qualifications (any one of the following)
  • Bachelor's degree in computer science, computer and information technologies, or related field

OR
  • Associate's degree in computer science, computer and information technologies, or related field and 1 year of relevant experience

OR
  • High school diploma (or equivalent) and 3 years of relevant experience

Preferred Qualifications
  • MCDST or CompTIA A+ certification
  • Experience with the installation, configuration, and troubleshooting of Windows operating system and other office productivity applications including Microsoft Office and Adobe products.
  • Experience supporting desktops, laptops, tablets, thin clients, projectors, and a variety of peripherals
  • Applicable experience in a higher education setting

Knowledge, Skills, and Abilities
  • Demonstrated technical aptitude, initiative, and commitment to continuous learning. Strong customer service skills with a client-focused approach.
  • Strong analytical, troubleshooting, and problem-solving skills
  • Organization skills and ability to manage multiple assignments and priorities
  • Commitment to maintaining privacy, security, and confidentiality.
  • Ability to communicate technical guidance and instruction effectively to users, with varying levels of technical proficiency, on the use of PC, application, and systems.
  • Knowledge of Microsoft and Apple operating systems
  • Knowledge and skills in troubleshooting and configuration of computer hardware, printers, projectors, software installation, system maintenance, and operations
  • Basic knowledge of networking principles
  • Skills in utilizing and deploying Microsoft Office and Adobe productivity applications
  • Knowledge of related ITIL 4 principles and practices
  • Skills with Active Directory object management and group policy
  • Skills in working with Microsoft Configuration Manager and other client management tools
  • Ability to collaborate with Office of information technology, and members of the campus community while demonstrating professionalism, courtesy, tact, and sound judgment.
  • Knowledge of AV system integration products, such as Extron and Crestron
  • Skill in record keeping.
  • Skill in problem solving, time management, computer use, listening, and critical thinking

Physical Demands
  • Moderate physical activity is required, including lifting objects up to 50 pounds or standing and/or walking for more than four (4) hours per day.
  • Work is normally performed in a typical interior/office work environment.

Work Hours
  • This role will be required to work onsite in Santa Fe, New Mexico.
  • Typically, 8:00 am - 5:00 pm, Monday through Friday.
  • May be required to work after hours and/or weekends.

Application Instructions
Instructions to Applicants: A complete application package must include the following required documents. Please upload documents to the Resume Drop Box section of your application. Incomplete application packages will not be reviewed.
  • Resume*
  • Cover Letter
  • Copies of Transcripts

* Your resume must fully document your experience. For each position include job title, description of duties and responsibilities, employment start and end dates (month and year), AND hours worked per week. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position. In describing your experience, please be clear and specific. We will not make assumptions regarding your qualifications or experience.
Best Consideration Date: 9/08/2026
Notice of Background Check and Education Verification:
All offers for employment with Santa Fe Community College (SFCC) are contingent upon a successful completion of a criminal background check. Some positions may require additional educational verification for compliance with accreditation standards.
EEO Statement:
As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
ADA Statement:
The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
SFCC Recruiting Statement:
Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community!
For additional jobs apply at https://jobs.sfcc.edu

Apply