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Tech Support Engineer Iii Jobs in Florida (NOW HIRING)

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

... t operations. * Act as the primary escalation point for complex, high-impact, or recurring ... Experience working cross-functionally with infrastructure and engineering teams * Strong ...

... 3+ years of extensive working experience in IT support role Knowledge and experience installing and configuring Windows 10 Prior experience and functional knowledge of Dynamics CRM and SharePoint ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

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IT Support Engineer

Miami, FL ยท On-site

$35 - $37/hr

Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple ...

The role involves managing ticket queues, coordinating with vendors, and providing IT support for ... Level 3 support groups and project teams for service delivery enhancements, maintenance, and ...

Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

The IT Support Engineer will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills ...

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Tech Support Engineer Iii information

What cities in Florida are hiring for Tech Support Engineer Iii jobs?

Cities in Florida with the most Tech Support Engineer Iii job openings:

Infographic showing various Tech Support Engineer Iii job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Engineer

Gainesville, FL โ€ข On-site

Other

Posted 16 days ago


Job description

IT Support Engineer

Department: Information Technology

Employment Type: Full Time

Location: Gainesville, FL

Reporting To: Senior Manager Global IT Services

Description

Serves as the highest level of technical escalation within the service desk, responsible for resolving complex issues, driving root cause analysis, and leading continuous improvement across IT support operations.

Key Responsibilities
  • Act as the primary escalation point for complex, high-impact, or recurring technical issues.
  • Perform root cause analysis and implement long-term solutions to prevent recurrence.
  • Lead problem management efforts, identifying trends and addressing systemic issues.
  • Partner with infrastructure, security, and application teams to resolve cross-functional challenges.
  • Design and implement automation and process improvements to improve service desk efficiency.
  • Analyze service desk metrics and trends to proactively improve performance and user experience.
  • Establish and maintain documentation standards and knowledge management practices.
  • Support planning, testing, and deployment of new systems and tools.
  • Serve as a technical advisor on endpoint management, device standards, and support strategy.
  • Coordinate with vendors on advanced technical issues and escalations.
  • Provide advanced mentorship and technical leadership to team members.
  • Participate in major incident response and resolution as needed.
  • Ensure compliance with quality systems, security standards, and regulatory requirements.
Skills Knowledge and Expertise Education:
  • Bachelorโ€™s Degree or equivalent work experience preferred
Experience:
  • 4โ€“6+ years of experience in IT support or service delivery
  • Advanced experience with endpoint management (e.g., Microsoft Intune)
  • Strong experience with scripting/automation (e.g., PowerShell)
  • Experience with Active Directory and identity/access management
  • Experience working cross-functional with infrastructure and engineering teams
  • Strong understanding of ITIL practices, particularly incident and problem management
Functional/Technical Knowledge, Skills and Abilities Required:
  • Advanced troubleshooting and root cause analysis skills
  • Ability to translate recurring issues into systemic improvements
  • Strong analytical and problem-solving capabilities
  • Ability to influence and lead without formal authority
  • Strong documentation and knowledge-sharing mindset
  • Ability to manage multiple priorities in a fast-paced environment
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