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Tech Support Associate Jobs in Warren, MI (NOW HIRING)

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Troubleshoots and supports conference room and A/V technologies used throughout the organization ... Associate degree in Computer Science or a related technical area with a minimum of one (1) year of ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Position Summary The IT Support Technician Co-op will provide front-line help desk support to users ... Associate degree in Information Technology preferred. * A+ certification preferred. * Ongoing ...

Piston Automotive

IT Analyst

Auburn Hills, MI

Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools * Associate's or Bachelor's Degree in Information Technology or related field preferred, High School Diploma or ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools Qualifications * Associate's or Bachelor's Degree in Information Technology or related field preferred, High ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools Qualifications * Associate's or Bachelor's Degree in Information Technology or related field preferred, High ...

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Showing results 21-40

All JobsTech Support Associate JobsTech Support Associate Jobs in Warren, MI

Tech Support Associate information

See Warren, MI salary details

$9

$18

$26

How much do tech support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for tech support associate in Warren, MI is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What are the most commonly searched types of Tech Support jobs in Warren, MI?

The most popular types of Tech Support jobs in Warren, MI are:

Infographic showing various Tech Support Associate job openings in Warren, MI as of June 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,226 per year, or $18.4 per hour.

IT Support Technician, Assoc I

Novi, MI • On-site

ITC Holdings
Utilities • 501 - 1,000 employees
Learn more about ITC Holdingsexternal

$20.25 - $27.75/hr

Full-time

Posted 9 days ago

Job description


JOB SUMMARY
Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands-on support for end-user devices and workplace technologies.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users
  • Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line-of-business applications
  • Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive
  • Troubleshoots and resolves end-user network connectivity issues involving wired, wireless, and VPN solutions
  • Troubleshoots and supports conference room and A/V technologies used throughout the organization
  • Installs, configures, and maintains an enterprise printing solution and related end-user equipment
  • Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes
  • Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals
  • Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able
  • Communicates with end users to provide status updates, technical guidance, and a high level of customer service
  • Adheres to established IT procedures, cybersecurity standards, and asset management practices

REQUIREMENTS
  • Associate degree in Computer Science or a related technical area with a minimum of one (1) year of experience in Information Technology, or relevant, equivalent experience and/or education
  • Experience with Windows and iOS/iPadOS operating systems
  • Experience supporting Microsoft 365 applications, Microsoft Teams, conferencing technologies, mobile device management (MDM) solutions such as Intune, and endpoint management platforms such as SCCM
  • Experience with ServiceNow or a similar IT ticketing system
  • Experience and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name Server (DNS), Active Directory (AD), and Dynamic Host Configuration Protocol (DHCP)
  • Knowledge of information technology products and services, including workstation equipment, peripherals, and printing solutions
  • Demonstrated analytical and problem-solving skills with the ability to diagnose and resolve common technical issues
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer support to employees across a variety of technical skill and organizational levels
  • Ability to travel by automobile or commercial airline to remote sites (including overnight stays) as needed (10-20%)
  • Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

About Us
Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.
As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we're building the greater grid that's ready for today's technology and tomorrow's possibilities.
Our people bring the power - fueling innovation and strengthening the grid every day. We're looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.
ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.

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