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Tech Support Associate information
What is the difference between Tech Support Associate vs Customer Service Representative?
| Aspect | Tech Support Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; certifications like CompTIA A+ are common | High school diploma; customer service training often preferred |
| Work Environment | Technical support centers, IT departments, remote troubleshooting | Call centers, retail, online support, various industries |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, telecommunications, service industries |
| Common Search & Comparison Intent | Understanding technical troubleshooting roles | Customer interaction and service skills |
The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.
Is tech support an entry level job?
What does a tech support associate do?
What are the most commonly searched types of Tech Support jobs in Montreal, QC?
The most popular types of Tech Support jobs in Montreal, QC are:

September 2027 - Risk Services - IT Audit (Non-CPA) - Full-time - Montreal
Montreal, QC • On-site, Remote
Full-time
Medical, Dental, Vision, Life, PTO
Posted 15 days ago
Key responsibilities
Conduct audit work efficiently while meeting the timelines and budgets set during the planning phase.
Maintain constant communication with the lead advisor and/or director responsible for the assignments.
Document audit evidence obtained during audit execution and validate its relevance and quality.
PwC rating
8.3
Based on 77 frontline employees who took The Breakroom Quiz
26th of 72 rated business consultants
Job description
Line of Service
AssuranceIndustry/Sector
Not ApplicableSpecialism
Conduct and ComplianceManagement Level
AssociateJob Description & Summary
At PwC Canada,we'remore than a professional services firm-we'rea community of solvers tackling the world's most important problems. As an Associate in our Risk Services practice,you'llbe part of a diverse, inclusive team that values your perspective and empowers you to make a real impact.You'llbuild relationships, gain hands-on experience withcutting-edgetechnologies, and contribute to work that matters-whetherit'shelping clients navigate complex challenges or driving trust in their reporting.
You'llbe joining a firmthat'sinvested in your success from day one. As a new Associate in our Risk Services Practice,you'llalso gain hands-on experience with experienced professionals and be exposed to our innovative AI and digital tools to help you build future-ready capabilities in data, technology, and business acumen. Working with market-leading clients across diverse industries,you'llbe exposed to complex, real-world challenges that accelerate your professional growth. Beyond your work, PwC Canada offers a comprehensive health and wellness benefits package, including mental health support, flexible work options, and paid time off to volunteer in your community.You'llalso have access to leadership development opportunities, inclusive employee networks, and a vibrant culture that values belonging, purpose, and continuous learning. Grow here, go further.
TheOpportunity:Audit IT
A career in our IT Audit team will provide you with the opportunity to assess and strengthen the technology controls that underpin the reliability, security, and integrity of our clients' information systems. You will work directly with experienced professionals to evaluate IT environments, systems, and processes that support financial reporting and business operations for organizations across a variety of sectors. Your work may include reviewing IT general controls, application controls, cybersecurity measures, data integrity, and system implementations, as well as providing audit support to internal and external audit teams. You will help clients understand how technology risksimpacttheir business and provide insights that enhance trust and confidence in their systems.
In this role, you will:
Enable clients across various industries to improve their risk management and internal control capabilities.
Provide services that enhance the value delivered by existing internal audit, compliance, and risk management functions, including strategic advisory solutions, outsourcing, and co-sourcing.
Cover the full spectrum of value protection to enhance value through governance and process reviews, resource optimization, and compliance audits.
Deliverrisk advisory services covering financial, operational, compliance, strategic, and emerging risks.
Your responsibilities will include:
Conduct audit work efficiently while meeting the timelines and budgets set during the planning phase.
Maintain constant communication with the lead advisor and/or director responsible for the assignments given to you.
Clearly and concisely document audit evidence obtained during audit execution andvalidateits relevance and quality.
Analyze the impact of control deficienciesidentifiedduring audit execution on financial data and the overall audit strategy.
Build andmaintaincollaborative relationships within the department and with clients.
Activelymonitorexternal trends in IT, remote access features, authentication mechanisms, threat and risk assessments, penetration testing, and vulnerability assessments, andacquireknowledge on these topics.
Identifybusiness development opportunities to offer services from other departments to our clients and to present our services to new potential clients.
Experiences andskillsyou'lluse tosolve:
Enrolled inan undergraduate or graduateuniversity programin Business Technology Managementor related areaor related area
Bilingual French and English (oral and written)
Motivatedto learn about technologies, IT practices and standards, infrastructure-relatedrisksand controls in the areas of security and IT, as well as IT control frameworks
Motivatedto learn about the analysis of IT risks and internal controls, including the establishment of controlobjectivesand the design of control procedures
Motivatedto learn about analyzing the impact of IT risks and internal controls on organizations' financial, strategic, and operational objectives
Proven ability to manage multiple tasks in a dynamic and constantly evolving environment
Recognized strong analytical, conceptualization, and problem-solving skills
Ability to work independently or as part of a team
Strong skills in prioritization and problem-solving
Excellentemaitrisedu francaisexigee
Note:We only allow you tosubmitone application;howeveryouare able toselect a second and third office preference
Please note:
Apply before our applications close on 3September 30th, 2026 at 11:59pm (EDT). To learn about our application process, visit ourApplying to PwCpage on our campus recruitment website
This position is eligible for PwC Canada's Award and Mentorship Programs.
Whyyou'lllove PwC:
Personalized Benefits & Wellbeing: Choose flexible health, dental, vision, life, and disability coverage. Access mental health support ($3,500 annually), virtual care, and up to a $750 lifestyle account for wellness, fitness, and personal growth.
Invest in Your Future: Boost your retirement savings with employer matching and take advantage of financial planning resources and banking programs.
Growth & Learning: Unlock coaching, mentoring, and clear career paths to help you reach your potential.
Time off to focus on what matters most:Enjoy up to 31 paid days off including summer and winter office closures, substitute a public holiday toobserveyour religious holiday, or take part in international remote work options to extend your time abroad,
Inclusive, Purpose-Driven Culture: Join a diverse, supportive team where you can be your authentic self, build lifelong relationships, and help shape tomorrow.
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Communication, Compliance Program Implementation, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Emotional Regulation, Empathy, External Audit, Financial Reporting, Generally Accepted Auditing Standards (GAAS), Governance Framework, Inclusion, Information Security, Intellectual Curiosity {+ 17 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).About pwc
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We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
London, London, UK