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Sales Support Administrator

Sacramento, CA · On-site

$24 - $29/hr

Sales Support Administrator Sacramento, CA -- On-site | $24-$29/hour DOE + benefits Are You the ... support. It starts from the top: founders Mick and Sandy Malaney insist on being available to ...

Framestore

Systems Support Administrator

Manhattan, NY · On-site

$60K - $75K/yr

At Framestore's Oscar-winning Technology team, innovation is at the heart of what we do, whether ... The Systems Support Administrator operates within the Systems Support team, acting as an escalation ...

Addison Group

Customer Support Administrator

Bridgeton, MO · On-site

$42K - $44K/yr

Customer Support Administrator Location: Bridgeton, MO Industry: Construction Pay: $42,000$44,000 ... This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys ...

Addison Group

Customer Support Administrator

Bridgeton, MO · On-site

$42K - $44K/yr

Customer Support Administrator Location: Bridgeton, MO Industry: Construction Pay: $42,000$44,000 ... This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys ...

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Tech Support Administrator information

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$29K

$77.1K

$142K

How much do tech support administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for tech support administrator in the United States is $77,121.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a tech support administrator?

Tech Support Administrators are IT professionals responsible for providing technical assistance and support related to computer systems, hardware, and software. They troubleshoot problems, answer queries, and ensure that users have smooth access to technology resources. Their duties often include installing and configuring systems, maintaining networks, and documenting issues and solutions. Tech Support Administrators play a key role in minimizing downtime and keeping business operations running efficiently.

What are the key skills and qualifications needed to thrive as a tech support administrator, and why are they important?

To thrive as a Tech Support Administrator, you need a solid understanding of computer systems, networking, troubleshooting techniques, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with help desk ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is often required. Strong problem-solving abilities, patience, and effective communication skills help you resolve technical issues and support users efficiently. These competencies are vital for ensuring seamless IT operations and minimizing downtime in any organization.

What are some common challenges faced by tech support administrators, and how can they overcome them?

Tech Support Administrators often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues under time pressure, and effectively communicating solutions to users with varying technical backgrounds. Staying organized using ticketing systems, prioritizing tasks, and continually updating technical knowledge can help address these challenges. Additionally, collaborating closely with colleagues and other IT teams can lead to faster problem resolution and a more supportive work environment.

What is the difference between Tech Support Administrator vs Help Desk Technician?

AspectTech Support AdministratorHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant experienceOften requires similar certifications; entry-level roles may accept less experience
Work EnvironmentSupports internal or external users, manages support tickets, and maintains systemsProvides first-level support, troubleshooting, and customer assistance
Employer & Industry UsageUsed across IT departments in various industries, including corporate and healthcareCommon in retail, education, and small business sectors

While both roles involve technical support, Tech Support Administrators typically handle more complex issues and system management, whereas Help Desk Technicians focus on initial troubleshooting and user assistance. The roles often overlap, but the Administrator position usually requires more experience and broader responsibilities.

What cities are hiring for Tech Support Administrator jobs?

Cities with the most Tech Support Administrator job openings:

What are popular job titles related to Tech Support Administrator jobs?

For Tech Support Administrator jobs, the most frequently searched job titles are:

Tech Support Administrator jobs near you

Cloud Support Administrator (Full Scope Polygraph) with Security Clearance

Reston, VA • On-site

Zachary Piper Solutions, LLC
IT Services • 51 - 200 employees
Learn more about Zachary Piper Solutions, LLCexternal

$100K - $135K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Clearance : Top secret/SCI Full Scope Polygraph required (MPO or VA Customer) Location: Reston, VA, Redmond, WA, Atlanta, GA Schedule: Shift work - 24x7 operational environment This job opens for applications 7/31/2026. Applications for this job will be accepted for at least 30 days from the posting date Responsibilities of the Cloud Support Administrator: · Complete incoming tickets through Remedy, ServiceNow or other ticketing system · Troubleshoot and resolve system issues utilizing customer tools · Document all findings from tickets and incidents • Automate and troubleshoot tasks using various scripting languages and services · Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications of the Cloud Support Administrator: • Must hold an active TS/SCI Full Scope Polygraph clearance (MPO) • Must be willing to work one shift, no dual employment • Certifications: IAT II, AZ900 or similar cloud certification (highly preferred) • Willingness to shift work, as 24/7 support is essential • Excellent customer service skills and focus. • Education: Bachelor's Degree and 2+ years of related professional experience • Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg • Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation of the Cloud Support Administrator: · Compensation: $100,000 - $135,000+ **based on years of experience** · Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law · Opportunity to get your foot in the door with cloud · Long-term stable program #LI-Onsite #LI-MK1 Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets

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