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Tech Representative Jobs in Ohio (NOW HIRING)

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and ...

TriHealth

Supervisor Outreach Laboratory

Montgomery, OH · On-site

... Tech Rep in the PLP (Preferred Lab Partners) HUB. This position is responsible for the scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of ...

TriHealth

Supervisor Outreach Laboratory

Montgomery, OH · On-site

... Tech Rep in the PLP (Preferred Lab Partners) HUB. This position is responsible for the scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of ...

Sun Chemical

Tech Regional Inplant Rep

Cincinnati, OH · On-site

... and display technologies, functional products, electronic materials, and products for the ... Regional Inplant Support Representative (RISR) Location: Cincinnati, OH First Shift: 8:00 am - 4:00 ...

Sun Chemical

Tech Regional Inplant Rep

Cincinnati, OH · On-site

... and display technologies, functional products, electronic materials, and products for the ... Regional Inplant Support Representative (RISR) Location: Cincinnati, OH First Shift: 8:00 am - 4:00 ...

Licking County Library

Technology Trainer

Newark, OH · On-site

... represent the Library in a positive and professional manner at all times. Core Technology ... Competencies: All Licking County Library employees must have a demonstrated working knowledge of ...

ATIA Ltd

IT Sales Representative

Cleveland, OH · Hybrid

Company Description ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Enterprise Resource Planning (ERP), Customer ...

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IT Support Representative

Delphos, OH • On-site

K&M Tire
Warehousing and Storage • 501 - 1,000 employees
Learn more about K&M Tireexternal

$18 - $20/hr

Full-time

Posted 26 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Job Summary: The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and front-line support for all customers and any employee computer peripheral problems at all locations.
Job Duties & Responsibilities for All Levels:
  1. Responsible for reporting reoccurring issues to IT Support Supervisoro necessary infrastructure changes can be made.
  2. Maintain and support desktop and cell phones, workstations, laptops, routers, printers, and applications for the entire company based on department SOP's.
  3. Creates new employees and removes termed employees from all systems based on department SOP's.
  4. Provides technical assistance and education to customers via telephone, remote access applications and live chat on computer and peripheral related issues.
  5. Troubleshoot via phone or live chat hardware, software and operating system problems/failures to identify hardware/software related failures.
  6. Report discrepancies and gaps in Help Desk related documentation (AD, SOP, etc.) to the IT Support Supervisor to maintain document accuracy.
  7. Responsible for documenting and closing Support Tickets and Projects in a timely manner.
  8. Communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to monitors, keyboards and printers/all in-one multifunction.
  9. Make recommendation on computer enhancements to system based on capabilities and performance.
  10. Trains end-users on the operating systems and applications various platforms.
  11. Maintain consistency of devices and protocols for all systems.
  12. Responsible for giving the IT Support Supervisor recommendations on desktops, laptops, mobile devices, print functions and any other desktop tools.
  13. Responsible for working very closely with the IT Support Supervisor and providing direct input into situations that need to be taken care of or opportunities for the department to make the company more competitive.
  14. Trains Level I employees on K&M items Wise system, MaddenCo, imaging laptops, PC's, and scanners. (Level II)
  15. Maintains inventory counts for the department, notifies IT Support Supervisor on low volume items that are out of stock or below a sufficient level to support our customers so they can be ordered. (Level II)
  16. Proficiency in Windows 10/11, MS Office, Exchange, M365. (Level II)
  17. Act as Team Lead for Level I's and II's by working with IT Support Supervisor to make sure the team has constant project or ticket work to complete. (Level III)
  18. Can train and develop Level I and II Support Reps on all aspects of Help Desk and fill in for IT Support Supervisor when needed. (Level III)
  19. Interacts with key business stakeholders and other departments, Business Analysts, and other IT teams to develop strong working relationships. (Level III)
  20. Actively participate in Leadership Development (Level III)
  21. Perform other duties as appropriate and assigned.
  22. Support company goals and uphold K&M Values.

Job Requirements:
  1. To possess and have the ability to relay a friendly, helpful and positive attitude.
  2. Maintain composure in a fast-paced team environment.
  3. The ability to have a high level of confidentiality with information and conversations.
  4. To have excellent organizational skills and to be able to prioritize tasks.
  5. To be able to work in a multi-tasking environment.
  6. Demonstrates strong communication and customer service skills
  7. To be service oriented with excellent communication skills.
  8. To work in a professional manner.
  9. Must have the ability to work independently.
  10. Must be willing to do occasional traveling to other locations within the company.
  11. Must be willing and able to work after normal business hours or weekends as there is a rotation for after-hours calls that each Help Desk team member will be responsible for.

IT Technical Support Representative I Minimum Qualifications
  • High School Diploma and 6 months of IT experience or an associate's degree in a computer-related field.
  • Experience in Desktop Administration preferred.

IT Technical Support Representative II Minimum Qualifications
  • 2+ years working in a professional IT setting with support experience.
  • Minimum of associate's degree or equivalent experience required.
  • CompTIA A+ certification preferred.

IT Technical Support Representative III Minimum Qualifications
  • 3+ Years demonstrated experience working in a professional IT environment.
  • Associate/bachelor's degree or equivalent experience required.

hours: 9 AM- 5:30 PM

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