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Tech Ops Manager Jobs in Massachusetts (NOW HIRING)

RS Group

Site Ops Manager I

New Bedford, MA · On-site

$69K - $72K/yr

Supply Chain Services, Asset Services, Master Data Leadership SM and Technology. We currently ... The Site Operations Manager oversees and reports on the daily operations of the MRO storeroom ...

RS Group

Site Ops Manager I

New Bedford, MA · On-site

$69K - $72K/yr

Supply Chain Services, Asset Services, Master Data Leadership SM and Technology. We currently ... The Site Operations Manager oversees and reports on the daily operations of the MRO storeroom ...

Global Channel Management, Inc.

Mongo DBA

Andover, MA

$75/hr

Company Description Global Channel Management is a technology company that specializes in various ... Ops Manager, cover the Disaster Recovery Plan, help during incident and problem management in ...

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Tech Ops Manager information

What does a tech ops manager do?

A Tech Ops Manager, or Technical Operations Manager, oversees the technical aspects of an organization's operations. They manage IT systems, ensure network and infrastructure reliability, and coordinate technical teams to support business objectives. Their responsibilities often include troubleshooting system issues, implementing new technologies, and maintaining security protocols. Tech Ops Managers play a key role in ensuring smooth daily operations and minimizing downtime.

What are the key skills and qualifications needed to thrive as a tech ops manager?

To thrive as a Tech Ops Manager, you need a solid background in IT operations, systems administration, and team leadership, typically supported by a bachelor’s degree in computer science or related field. Familiarity with monitoring tools (like Nagios or Datadog), cloud platforms (AWS, Azure), and ITIL or similar certifications is highly valued. Strong communication, problem-solving, and organizational skills help Tech Ops Managers effectively coordinate teams and resolve technical issues quickly. These capabilities are essential for maintaining reliable IT infrastructure and ensuring seamless business operations.

What are some common challenges faced by tech ops managers, and how can they effectively address them?

Tech Ops Managers often encounter challenges such as coordinating between cross-functional teams, managing rapid incident response, and ensuring system stability during periods of high demand. To address these, strong communication skills are essential for facilitating collaboration between IT, development, and business units. Proactive monitoring, clear escalation procedures, and continuous process improvement can help mitigate technical issues and maintain service reliability. Staying adaptable and fostering a culture of learning also enables Tech Ops Managers to navigate evolving technologies and operational needs.

What is the difference between Tech Ops Manager vs Network Operations Center (NOC) Manager?

AspectTech Ops ManagerNOC Manager
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL, PMPBachelor's in IT, Computer Science, or related field; certifications like Cisco CCNA, Network+
Work EnvironmentOversees IT infrastructure, cloud services, and internal tech teamsManages network monitoring, incident response, and network infrastructure teams
Employer & Industry UsageUsed across tech companies, enterprises, and service providersPrimarily in telecom, internet service providers, and large enterprises

The Tech Ops Manager focuses on overall IT operations, including cloud and infrastructure management, while the NOC Manager specializes in network monitoring and incident management. Both roles require technical certifications and work in tech-driven environments, but their scope and focus differ significantly.

Is a Tech Ops Manager a high paying job?

A Tech Ops Manager typically earns a competitive salary that reflects their experience, technical skills, and management responsibilities. Salaries for this role often range from mid to high six figures in many industries, especially in larger organizations or tech hubs. Factors such as certifications, team size, and industry sector can influence compensation levels.
Tech Ops Manager jobs near you

Evaluator Occupational Health & Safety

Boston, MA • On-site

JetBlue Airways Corporation
Aviation • 10K+ employees
Learn more about JetBlue Airways Corporationexternal

Full-time

Medical, Life, Retirement

Re-posted 21 days ago

JetBlue rating

7.6

Company rating: 7.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Tech Ops Occupational Health & Safety Evaluator supports the planning, drafting, implementation and assessment of occupational health and safety programs and processes in accordance with regulatory guidance and JetBlue's Safety Management System (SMS). The Occupational Health & Safety Evaluator monitors and reports on the implementation of strategies, initiatives and best practices, as directed by the Manager, Tech Ops Safety Programs & SMS, and will play a role in incident investigations and subsequent mitigation strategies.
Essential Responsibilities
  • Maintain a safe work environment in accordance with Occupational Health & Safety Administration (OSHA), Environmental Protection Agency (EPA), Department of Transportation (DOT), National Fire Protection Association (NFPA), National Institute for Occupational Safety and Health (NIOSH), American National Standards Institute (ANSI), etc. regulations with emphasis on cities with Hangars.
  • Participate in the strategic planning of safety initiatives to include: new or changed premises, arrangements, work processes/methods, working methods and/or work organization, and in other planning which is significant from a work environment perspective
  • Supports and leads 5S/6S initiatives for Line Maintenance focusing on Hangar cities with an emphasis on CI (Continuous Improvement) methodology
  • Manages Tech Ops Safety related Aviation Quality Database (AQD) data, and Tech Ops Safety internal databases
  • Be a safety resource/ambassador for fellow crewmembers by conducting Safety Briefings, providing training and addressing crewmember safety concerns in a timely and professional manner
  • Supports evaluation of the impact of emerging issues, regulations and legislation for site operations and provides feedback to Manager, Tech Ops Safety Programs & SMS
  • Manage Safety Data Sheet program to include: review, assess and management of new products
  • Supports the change management process for changes occurring within Tech Ops and external teams
  • Serves as lead investigator for Tech Ops occupational injuries, ground damage and maintenance-related inflight events
  • Analyzes data from events, self-assessments, inspections and audits to identify trends and recommend corrective actions
  • Conducts root cause analysis, risk mitigation strategies and corrective action development to improve operational safety performance
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's degree in Occupational Safety, Industrial Health or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Two (2) years prior related work experience
  • Must have excellent oral and written communication skills
  • Demonstrated knowledge of Microsoft Office programs (Outlook, Word, Excel, Access, PowerPoint)
  • Must be able to travel to multiple locations and jobsites (50%)
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience implementing or managing an occupational health and safety management system
  • Able to perform under pressure and within fixed time constraints
  • Able to work in all types of weather conditions
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Experience in Aviation Quality Database (AQD) or other aviation operations related programs
  • Proficient in SharePoint, InfoPath, and any other data visualization tools
  • Must able to communicate effectively to large groups, and to all levels of management and various departments
  • Three (3) years' experience in the airline industry
  • Federal Aviation Administration (FAA) Airframe & Powerplant (A&P) license
  • Occupational Safety & Aircraft accident investigation training and experience
  • Human Factors Principles - training & application

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment
  • Various aviation ground support equipment

Work Environment:
  • Traditional office environment
  • Airport environment

Physical Effort:
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

Compensation:
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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