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Tech Ops Analyst Jobs (NOW HIRING)

Axos Bank

Business Analyst, Tech & Ops

San Diego, CA · On-site

$70K - $78K/yr

... technologies Qualifications: * Associate's degree required * Experience in business analysis, data analysis, or a related role * Strong SQL skills for querying, data manipulation, and performance ...

Texascapitalbank

Sales Ops Analyst

Dallas, TX

Analyze sales data and performance metrics to deliver actionable insights, support forecasting, and ... and sales technologies to improve productivity and data integrity. * Support the design ...

Texas Capital Bank

Sales Ops Analyst

Dallas, TX · On-site

Analyze sales data and performance metrics to deliver actionable insights, support forecasting, and ... and sales technologies to improve productivity and data integrity. * Support the design ...

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Tech Ops Analyst information

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How much do tech ops analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tech ops analyst in the United States is $99,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a tech ops analyst?

Tech Ops Analysts, or Technology Operations Analysts, are professionals who support the day-to-day operations of an organization's IT infrastructure. They monitor systems, troubleshoot technical issues, and ensure that all technology services run smoothly and efficiently. Additionally, they may assist with deploying new technologies, maintaining security protocols, and providing technical support to other employees. Their goal is to minimize downtime and optimize the performance of IT systems.

How does a tech ops analyst typically collaborate with other IT teams to resolve incidents and maintain system uptime?

Tech Ops Analysts work closely with various IT teams, including development, network, and security, to identify, troubleshoot, and resolve technical incidents efficiently. They often serve as the first line of defense, escalating complex issues to specialized teams while ensuring clear communication and detailed documentation. Daily responsibilities include monitoring systems, responding to alerts, and participating in incident review meetings to improve future responses. This collaborative approach helps maintain high system availability and supports continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a tech ops analyst, and why are they important?

To thrive as a Tech Ops Analyst, you need a solid understanding of IT infrastructure, troubleshooting, and systems analysis, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as ServiceNow), and relevant certifications (e.g., ITIL, CompTIA) is typically required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These skills ensure timely issue resolution, minimize downtime, and support seamless business operations.

What states have the most Tech Ops Analyst jobs?

States with the most job openings for Tech Ops Analyst jobs include:

What are popular job titles related to Tech Ops Analyst jobs?

For Tech Ops Analyst jobs, the most frequently searched job titles are:

Tech Ops Analyst jobs near you

IT Analyst - Ambulatory Operations Analyst

Durham, NC • On-site

Duke University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Duke Universityexternal

Full-time

Posted 11 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Overview
The Ambulatory Operations Analyst (Amb Ops Analyst) will support performance management and data analysis services for Ambulatory Services, inclusive of Duke Primary Care and Urgent Care, Duke University Hospital Based Clinics, Duke Health Integrated Practice, and associated School of Medicine departments. The role involves regular interaction with operational and departmental leadership, including COOs, VPs, and Clinical Department Chairs to support statistical analysis, data analytics, and business intelligence to inform decision making, planning, and continuous improvement across the organization. The Amb Ops Analyst will play an active role in enhancing clinical and operational outcomes through data-driven insights.
Responsibilities and Expectations
General Responsibilities
  • Individual contributor representing a common career progression path from an Analyst IT position.
  • Works under moderate supervision, with some autonomy in project execution; having the ability to work and perform job functions independently >75% of the time
  • Mentor new team members and/or junior team members

Operational Analytics Support
  • Support senior operational leadership with focused analyses to manage the performance of key strategic priorities and business processes
  • Conduct in-dept analyses of key operational metrics related to people, access/growth, and quality/safety
  • Collaborate with senior operational leadership to understand and address critical operational challenges via data driven insights

Decision Support and Performance Reporting
  • Initiate and develop clinical analyses to enhance management and care experience
  • Translate complex data insights into actionable strategies and improvement plans
  • Provide decision support for clinical and operational improvement efforts
  • Offer analytical support to facilitate performance improvement efforts

Data Analysis and Storytelling
  • Serve as primary subject matter expert for one to two domains (process, customer, subject area, analytic methods)
  • Utilizes established methodologies and tools proficiently, with room for growth in advanced techniques
  • Conduct comprehensive data analysis to uncover trends, patterns, and insight
  • Translate data findings into actionable recommendations and narratives
  • Create compelling visualizations and dashboards using tools like Tableau or Power BI

Dashboard, Scorecard, and Report Development
  • Design and implement dashboards for Health System leadership
  • Extract and analyze data using SQL, Vizient, Business Objects, Excel, Tableau, and JMP
  • Identify areas for improvement in clinical quality, patient experience, and cost of care

Communication and Problem Solving
  • Effectively communicate complex data findings to non-technical stakeholders
  • Ability to troubleshoot issues, identify root causes, and work with leadership to identify solutions
  • Demonstrate a proven ability to accurately and independently identify technical solutions that best meet customer needs

Stakeholder Engagement
  • Collaborate with clinical and operational leaders to align analytics with organizational goals
  • Develop presentations to communicate insights effectively to leadership teams
  • Engage with internal and external customers to understand their data needs, building a backlog of known and/or anticipated needs
  • Demonstrates high attention to detail, delivering work product free from defect and minimal re-work
  • Ensure high levels of customer satisfaction through effective communication and service delivery
  • Ensure data privacy and security in all interactions and analyses

Qualifications
  • Education/Training: Bachelor's degree in a related field, Degree in Information Sciences, Computer Science, Engineering, Public Health, Statistics/Biostatistics, or a health-related discipline preferred.
  • Experience: 3+ years of experience in data analysis and related fields. Recent and prior healthcare experience or analytical experience as post-doctoral or research associate acceptable or preferred.
  • Skills/Abilities:
  • Proficiency in moderate to complex SQL queries
  • Proficiency using statistical and business analysis software (e.g. Tableau, Power BI, JMP)
  • Strong analytical and communication skills
  • Proficiency in database analysis and visualization tools (SQL, Tableau, Power BI, Fabric)
  • Ability to effectively visualize and communicate data
  • Excellent organizational skills and attention to detail
  • Advanced critical thinking and problem-solving skills
  • Conflict resolution experience
  • Adaptability to handle multiple assignments and shifting priorities

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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