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Tech Line Chat Support Agent Jobs (NOW HIRING)

Taxwell

Product Support

We strive to build a team of like-minded experts in both tax and technology who align with our ... As a remote seasonal Product Support Agent , you will play an important role in delivering a ...

Cross Border Talents

Dansktalende Customer Support Agent

$19.25 - $25.50/hr

Dansktalende Customer Support Agent Oslo, Norway Or refer someone Job Openings Dansktalende ... Håndtering af kundehenvendelser via telefon, e-mail og chat * Løsning af konto-, service- og ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... Providing 1st-line technical support for IdenTrust customers and related products, leveraging ...

ASSA ABLOY Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... Providing 1st-line technical support for IdenTrust customers and related products, leveraging ...

Harvia US, Inc.

Customer Support Agent

Holland, MI

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

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Tech Line Chat Support Agent information

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$10

$19

$30

How much do tech line chat support agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech line chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Tech Line Chat Support Agent vs Tech Customer Service Representative?

AspectTech Line Chat Support AgentTech Customer Service Representative
CredentialsBasic technical knowledge, customer service skillsCustomer service skills, technical knowledge often preferred
Work EnvironmentOnline chat platforms, remote or on-siteCall centers, online chat, or email support
Industry UsageTechnology companies, IT supportTechnology, electronics, software companies
Primary FocusResolving technical issues via chatHandling customer inquiries and general support

While both roles involve assisting customers, Tech Line Chat Support Agents focus specifically on resolving technical issues through chat platforms, requiring technical knowledge. Tech Customer Service Representatives handle broader customer inquiries, often including billing or product questions, with less emphasis on technical troubleshooting.

What cities are hiring for Tech Line Chat Support Agent jobs?

Cities with the most Tech Line Chat Support Agent job openings:

What are popular job titles related to Tech Line Chat Support Agent jobs?

For Tech Line Chat Support Agent jobs, the most frequently searched job titles are:

Infographic showing various Tech Line Chat Support Agent job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Product Support

Remote

Taxwell
See more jobs at Taxwellexternal

Full-time

Re-posted 19 days ago

Job description

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.
POSITION SUMMARY:
As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Major responsibilities of the seasonal Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge.

  • Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries.

  • Provide timely phone and chat support to TaxAct DIY customers.

  • Ability to manage and respond to up to three (3) customer chat interactions concurrently.

  • Communicate trending issues to management.

  • Recommend updates and/or new help topics and send them to supervisor.

  • Promote teamwork and foster collaboration.

  • Convey a professional and positive image internally and externally.

  • Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner.

  • May be cross-trained on other product lines in order to support other queues, as needed.

  • Additional job duties as needed.

EXPERIENCE & EDUCATION:
  • At least 1 year of experience in a customer service role.

  • Experience providing software support in a call center environment is a plus (WFH or on-site).

  • Excellent written and verbal communication skills.

  • Attention to detail.

  • Ability to multitask.

  • Critical thinking and strong problem-solving skills.

  • Skilled in utilizing internal tools and support materials for efficient resolution

  • Excellent time management skills.

  • Demonstrates professionalism and helps maintain a positive and productive work atmosphere

  • Typing skills - 25+ WPM required.

  • Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

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