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Tech Helper Jobs in Gilbert, AZ (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive, fully managed services. Role Summary The Service Delivery Technician I provides technical support to ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

RunBuggy

IT Helpdesk Intern (Part-Time)

Tempe, AZ · On-site

$20 - $22/hr

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location. The ...

RunBuggy OMI Inc.

IT Helpdesk Intern (Part-Time)

Tempe, AZ

$14.50 - $19.50/hr

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location. The ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site

$17 - $24/hr

... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

360X Staffing

IT Help Desk

Phoenix, AZ · On-site

$18 - $23/hr

Level 1 Help Desk Support Technician (East Coast Support) Location: Phoenix, AZ (Fully onsite to ... Formal technical training program completion (such as an IT support boot camp or vocational ...

360X Staffing

IT Help Desk

Phoenix, AZ · On-site

$18 - $23/hr

Level 1 Help Desk Support Technician (East Coast Support) Location: Phoenix, AZ (Fully onsite to ... Formal technical training program completion (such as an IT support boot camp or vocational ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Applied Technical Services, LLC

IT Support Tech I

Tempe, AZ · On-site

$21 - $28.75/hr

Responsibilities : • Stage new systems for deployment by the IT helpdesk • Perform basic Active Directory user management • Serve as primary contact for IT hardware requests • Procure ...

Pae

IT Support Technician

Eloy, AZ

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

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How much do tech helper jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tech helper in Gilbert, AZ is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Tech jobs in Gilbert, AZ? The most popular types of Tech jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Tech Helper jobs? Cities near Gilbert, AZ with the most Tech Helper job openings:
Tech Helper jobs near you
Infographic showing various Tech Helper job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 13% Part Time, 13% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,735 per year, or $18.1 per hour.

IT Help Desk

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$17 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Company Description
Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.
Role Summary
The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.
For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.
Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00-$24.00/hour depending on experience.
Schedule: Monday-Friday, 10:00 AM-7:00 PM (Arizona)
Key Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.
Qualifications
  • High school diploma required
  • CompTIA A + certification required
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits
Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration - where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:
  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

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