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Title: Student Services Specialist

Employee Classification: Staff

Institution: TCAT-Murfreesboro

Department: Student Services

Campus Location: Smyrna

Job Summary

The Tennessee College of Applied Technology Murfreesboro is accepting applications for a full - time staff position as a Student Services Specialist. This full-time position entails a commitment of at least 37.5 hours per week, in person, managing a wide range of student and administrative responsibilities throughout the academic year. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and interpersonal skills to effectively support students, faculty, and staff. The Student Services Specialist directly reports to the Student Services Coordinator.  

Job Duties

• Administer and manage the Enrollment Survey each academic term, ensuring accurate and timely completion.
• Review all Cooperative Education (Co-Op) paperwork for completeness and accuracy, secure necessary signatures, log and file documentation, and return finalized copies to instructors.
• Prepare attendance appeal packets, meet with students to explain the process, present appeal documentation to the committee, communicate decisions to students, and coordinate any follow-up actions.
• Review and process Prior Learning Assessment (PLA) paperwork according to institutional guidelines and timelines.
• Process and maintain student exit records each term, ensuring all documentation is up to date and properly filed.
• Assist with student-focused events such as National Technical Honor Society (NTHS) ceremonies, Ready to Walk, and other events as assigned.
• Serve as the lead for New Student Orientation, including planning, coordination, and facilitation of sessions.
• Conduct student evaluations each term and compile feedback for program and institutional improvement.
• Perform roster checks at the start of each term and report findings to the Student Services Coordinator.
• Maintain a clear and current understanding of all programs offered at TCAT Murfreesboro to accurately support and guide students.
• Assist with the maintenance and use of the TCAT recruitment bus; collaborate with departments to support recruitment initiatives.
• Assist with student conduct investigations as needed, ensuring confidentiality and adherence to college policies.
• Provide general assistance to Student Services support staff as needed, contributing to a collaborative and efficient office environment.

Minimum Qualifications:

• Bachelor's Degree from an accredited institution.
• Minimum of three (3) years of experience in higher education, preferably within student services or a related administrative capacity.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in documentation, records management, and administrative processes.
• Ability to maintain confidentiality and exercise sound judgment.
• Competence in working independently as well as collaboratively within a team environment.
• Working knowledge of institutional policies, procedures, and academic programs is preferred.

SALARY: This is an exempt position.  Salary commensurate with qualifications, education, experience and in accordance with the guidelines established by the Tennessee Board of Regents.

GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:

• Sex Offender Registry                                   
• Driving History
• County Criminal                                             
• National Criminal Database
• Federal Criminal                                            
• Sanctions and Disciplinary Database

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

APPLICATION SUBMISSION & REVIEW: First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position.

To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at Jobs and Employment | TCAT Murfreesboro .  Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled. 

To be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Educational Transcripts/Diploma
• Industry licensure and/or certifications

Incomplete applications will not be considered.

The intent of this job posting is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies: Deltra Fowlkes, Human Resources Coordinator, hr@tcatmurfreesboro.edu, 1303 Old Fort Parkway, Murfreesboro, TN 37129, 615-898-8010. See the full non-discrimination policy.