Tandem Operations Associate Jobs in Massachusetts

Pay: $200,000.00- $300,000.00 per year

Job description:

Medical Director

About Tandem

At Tandem, we’re on a mission to deliver unrivaled, accessible healthcare to every pet. We’ve created a future-forward veterinary practice by integrating telehealth, mobile clinics, and a full-service hospital into one seamless ecosystem.

We are serious about innovation, from developing our own AI-driven software that automates administrative tasks and streamlines workflows to outfitting our clinic with state-of-the-art equipment. As a Medical Director, you will play a critical leadership role in shaping clinical excellence, advancing our care model, and mentoring the next generation of veterinarians.

Why You’ll Love Working Here

• Lead Clinical Innovation: Help define and implement Tandem’s gold-standard medical protocols across telehealth, mobile, and hospital settings.
• Shape the Future of Veterinary Care: Partner with leadership to evolve our integrated care model and AI-enabled workflows.
• Mentor & Develop Talent: Guide Associate Veterinarians and new graduates through coaching, case reviews, and structured development.
• Collaborative Leadership Culture: Work alongside a forward-thinking leadership team that values feedback, iteration, and growth.
• Focus on Impact: Influence patient outcomes, client experience, and team performance at a systems level—not just case-by-case.

What Makes This Role Special

As Medical Director, you will balance clinical excellence with leadership, serving as both a practicing veterinarian and a strategic driver of care quality and team development. You’ll have the opportunity to:

• Establish and uphold medical standards across all service lines
• Mentor and support veterinarians at all experience levels
• Partner with operations and product teams to improve workflows and technology
• Help scale Tandem’s innovative care model

Key ResponsibilitiesClinical Leadership

• Set and maintain high standards of medical care, ensuring consistent, evidence-based practices across all locations
• Lead by example through hands-on clinical work, delivering compassionate, high-quality care
• Oversee complex cases and provide guidance on diagnostics, treatment plans, and outcomes

Team Development & Mentorship

• Mentor Associate Veterinarians and new graduates through coaching, case discussions, and performance feedback
• Foster a culture of continuous learning, accountability, and collaboration
• Support recruitment, onboarding, and retention of top veterinary talent

Medical Operations & Strategy

• Partner with leadership to develop and refine clinical protocols, workflows, and quality initiatives
• Collaborate with product and technology teams to optimize Tandem’s AI-driven tools and systems
• Drive process improvements that enhance efficiency, patient care, and client experience

Client & Community Impact

• Ensure exceptional client communication and trust-building across the team
• Champion Tandem’s preventive care philosophy, promoting wellness plans and proactive medicine
• Represent Tandem’s clinical excellence both internally and externally

Compliance & Standards

• Maintain compliance with all regulatory and licensing requirements
• Ensure adherence to best practices in safety, record-keeping, and medical ethics

Qualifications

• Education: Doctor of Veterinary Medicine (DVM) from an accredited institution
• Licensure: Licensed (or eligible) in Massachusetts
• Experience: 5+ years of clinical experience, with prior leadership or mentorship experience preferred
• Leadership Skills: Proven ability to lead, coach, and develop veterinary teams
• Clinical Expertise: Strong diagnostic, medical, and surgical proficiency
• Technology Mindset: Comfort with modern veterinary tools and enthusiasm for AI-driven systems
• Communication: Excellent interpersonal and client communication skills
• Collaborative Approach: Thrives in a fast-evolving, team-oriented environment

Benefits & Perks

• Competitive compensation with leadership incentives
• Comprehensive health, dental, and vision coverage
• Continuing education support (including travel and licensure)
• Flexible scheduling across telehealth, mobile, and hospital settings
• 401(k) and stock options
• Generous PTO and work-life balance support
• Leadership growth opportunities and influence on company direction

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Employment Type: Full Time
Salary: $200,000 - $300,000 Annual
Bonus/Commission: No