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Talkdesk Jobs in Virginia (NOW HIRING)

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Talkdesk information

See Virginia salary details

$94.2K

$156.4K

$196.8K

How much do talkdesk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for talkdesk in Virginia is $156,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,300.00 and $174,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk specialist?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
What are popular job titles related to Talkdesk jobs in Virginia? For Talkdesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Talkdesk jobs in Virginia look for? The top searched job categories for Talkdesk jobs in Virginia are:
What cities in Virginia are hiring for Talkdesk jobs? Cities in Virginia with the most Talkdesk job openings:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 61% Physical, 1% Hybrid, and 38% Remote job distribution, with an average salary of $156,371 per year, or $75.2 per hour.

Communications Engineer

BayPort Credit Union

Newport News, VA

$84K - $127K/yr

Full-time

Posted 2 days ago

New

BayPort Credit Union rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY:

The primary purpose of this position is to oversee the administration, optimization, support, and governance of the credit union's enterprise communications platforms; with primary focus on UCaaS solutions, Enterprise Contact Center (ECC) technologies, Talkdesk, telephony services, call routing, and voice platform operations. The Communications Engineer serves as the primary technical resource for voice services, contact center operations, carrier services, call flows, workforce engagement technologies, and communications platform reliability. The Communications Engineer also supports approved AI-enabled communication features within these platforms, ensuring solutions are reliable, secure, compliant, well-documented, and aligned with business and member service objectives.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

  • Administer, support, and optimize enterprise UCaaS and telephony platforms. 
  • Configure and maintain call routing, auto attendants, call queues, voicemail services, scheduling rules, and communications workflows. 
  • Monitor communications platform performance, service availability, and call quality.
  • Serve as the primary administrator for Talkdesk and related Enterprise Contact Center (ECC) technologies.
  • Configure IVRs, call flows, skills-based routing, business hours, queue management functions, and workforce engagement capabilities. 
  • Support contact center reporting, analytics, quality management, and operational improvements. 
  • Configure, administer, and support approved automation and AI-enabled communication features within Talkdesk, ECC, and UCaaS platforms
  • Maintain governance standards for UCaaS, ECC, voice, contact center, and related communications platforms.
  • Serve as the primary technical liaison for Talkdesk, telecommunications providers, UCaaS vendors, ECC platform partners, carriers, and communications service providers.
  • Ensure communications systems comply with organizational policies, information security standards, data retention requirements, and regulatory obligations.

            QUALIFICATIONS AND REQUIREMENTS:

            Required Education: Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or related field. 

            Required Experience: 5-8 years’ experience supporting communications governance, compliance requirements, security reviews, and audit activities. Experience managing vendors, platform lifecycles, service agreements, and communications technology roadmaps.

            Preferred Experience:

            • Five or more years supporting UCaaS, ECC, CCaaS, contact center, or enterprise voice platforms.
            • Experience administering Talkdesk or similar cloud contact center solutions. 
            • Experience with RingCentral, Five9, NICE, Genesys, or similar UCaaS and CCaaS platforms. 
            • Financial services or credit union experience

            Required Knowledge: Strong understanding of SIP, RTP, SBCs, call routing, telephony architecture, and carrier services.

            Equivalent combination of education and relevant professional experience may be considered in lieu of a formal degree. 

            Skills and Abilities:

            • Ability to adhere to BayPort Credit Union’s Core Values:  Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
            • Ability to set and manage priorities judiciously.
            • Strong tactical and strategic planning skills.
            • Exceptionally self-motivated and directed.
            • Ability to articulate ideas to both technical and non-technical audiences.
            • Superior analytical, evaluative, and problem-solving abilities.
            • Strong project coordination and organizational skills.
            • Ability to present ideas in business-friendly and user-friendly language.
            • Keen attention to detail.
            • Exceptional service orientation.
            • Strong commitment to security, compliance, governance, and continuous improvement.
            • Ability to work in a collaborative, team-oriented environment.

            This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

            We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

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