Customer Relations & Comment Management Program Manager HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program ...
Customer Relations & Comment Management Program Manager HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program ...
Strong program management, stakeholder management, and change leadership capabilities * Excellent ... Experience with Talent Marketplace, workforce planning, talent intelligence, talent mobility, or ...
Strong program management, stakeholder management, and change leadership capabilities * Excellent ... Experience with Talent Marketplace, workforce planning, talent intelligence, talent mobility, or ...
Program Manager
Mckinney, TX · On-site
... program management, logistics, production support, aircraft maintenance, and aviation/aerospace ... We were founded in 2015 and since our establishment, we have been attracting the best talent in our ...
Program Manager
Mckinney, TX · On-site
... program management, logistics, production support, aircraft maintenance, and aviation/aerospace ... We were founded in 2015 and since our establishment, we have been attracting the best talent in our ...
Program Manager
Mckinney, TX · On-site
Our core competencies include systems engineering, program management, logistics, production ... We were founded in 2015 and since our establishment, we have been attracting the best talent in our ...
Program Manager
Mckinney, TX · On-site
Our core competencies include systems engineering, program management, logistics, production ... We were founded in 2015 and since our establishment, we have been attracting the best talent in our ...
Risk Management: Establish disciplined project governance by monitoring progress, identifying ... strategic Talent Acquisition programs remain on schedule, within scope, and positioned for ...
Risk Management: Establish disciplined project governance by monitoring progress, identifying ... strategic Talent Acquisition programs remain on schedule, within scope, and positioned for ...
Senior Talent Manager Partner
Austin, TX · On-site
Own end-to-end talent management processes -- Design, launch, and continuously refine our annual performance management, talent reviews, and succession planning programs with full accountability for ...
Senior Talent Manager Partner
Austin, TX · On-site
Own end-to-end talent management processes -- Design, launch, and continuously refine our annual performance management, talent reviews, and succession planning programs with full accountability for ...
Program Manager III - Program Management Excellence (PMX) Company Information: Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the ...
Program Manager III - Program Management Excellence (PMX) Company Information: Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the ...
Senior Talent Manager Partner
Austin, TX · On-site
Own end-to-end talent management processes - Design, launch, and continuously refine our annual performance management, talent reviews, and succession planning programs with full accountability for ...
Senior Talent Manager Partner
Austin, TX · On-site
Own end-to-end talent management processes - Design, launch, and continuously refine our annual performance management, talent reviews, and succession planning programs with full accountability for ...
This role serves as a trusted advisor to senior leaders and provides leadership and direction to the Talent Management team, ensuring HR strategies, programs, and decisions align with business ...
This role serves as a trusted advisor to senior leaders and provides leadership and direction to the Talent Management team, ensuring HR strategies, programs, and decisions align with business ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$16 - $21/hr
Supports a wide range of Talent Management functions by triaging inquiries, assisting candidates with application processes and technology use, facilitating access and visitor management, and ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$16 - $21/hr
Supports a wide range of Talent Management functions by triaging inquiries, assisting candidates with application processes and technology use, facilitating access and visitor management, and ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$14.75 - $19.25/hr
Office Assistant Talent Management Reports to: Chief Talent Officer Pay Grade: 701 239 Duty Days FLSA Status: Non-Exempt Position Purpose Serves as the receptionist for the Talent Management Division ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$14.75 - $19.25/hr
Office Assistant Talent Management Reports to: Chief Talent Officer Pay Grade: 701 239 Duty Days FLSA Status: Non-Exempt Position Purpose Serves as the receptionist for the Talent Management Division ...
Executive Talent Practices Lead
San Antonio, TX · On-site +1
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Executive Talent Practices Lead
San Antonio, TX · On-site +1
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Executive Talent Practices Lead
San Antonio, TX · On-site +1
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Executive Talent Practices Lead
San Antonio, TX · On-site +1
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the ...
Leads the team responsible for Associate and Leadership talent management and development ... Measure program success and deliver a positive ROI for the organization. * Provide on-going ...
Leads the team responsible for Associate and Leadership talent management and development ... Measure program success and deliver a positive ROI for the organization. * Provide on-going ...
Program Management Program Director
Arlington, TX · On-site
$65K/yr
Manage the day-to-day operations of one to four programs in a community including organization and implementation of direct supports, person-centered planning, and implementation, health care ...
Program Management Program Director
Arlington, TX · On-site
$65K/yr
Manage the day-to-day operations of one to four programs in a community including organization and implementation of direct supports, person-centered planning, and implementation, health care ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$16 - $21/hr
Office Assistant Talent Management Reports to: Chief Talent Officer Pay Grade: 701 239 Duty Days FLSA Status: Non-Exempt Position Purpose Serves as the receptionist for the Talent Management Division ...
Office Assistant Talent Management
Fort Worth, TX · On-site
$16 - $21/hr
Office Assistant Talent Management Reports to: Chief Talent Officer Pay Grade: 701 239 Duty Days FLSA Status: Non-Exempt Position Purpose Serves as the receptionist for the Talent Management Division ...
Program Manager
Lubbock, TX · On-site
Hospitality and Retail Management; Human Development and Family Sciences; Interdisciplinary Human ... These programs equip students with the skills and knowledge needed to excel in their respective ...
Program Manager
Lubbock, TX · On-site
Hospitality and Retail Management; Human Development and Family Sciences; Interdisciplinary Human ... These programs equip students with the skills and knowledge needed to excel in their respective ...
Leads the team responsible for Associate and Leadership talent management and development ... Measure program success and deliver a positive ROI for the organization. * Provide on-going ...
Leads the team responsible for Associate and Leadership talent management and development ... Measure program success and deliver a positive ROI for the organization. * Provide on-going ...
Technology Program Manager
Dallas, TX · On-site
Works closely with the IT Service Management leaders to maintain ITAM as part of the Service Management program. * Scope of work includes program, process and operational management for all ...
Technology Program Manager
Dallas, TX · On-site
Works closely with the IT Service Management leaders to maintain ITAM as part of the Service Management program. * Scope of work includes program, process and operational management for all ...
Talent Management Program Manager information
See Texas salary details
$4.85 - $9.22
0% of jobs
$9.22 - $13.59
10% of jobs
$13.59 - $17.96
0% of jobs
$17.96 - $22.33
0% of jobs
$22.33 - $26.70
11% of jobs
$27.36 is the 25th percentile. Wages below this are outliers.
$26.70 - $31.07
21% of jobs
$31.07 - $35.44
0% of jobs
$35.44 - $39.81
3% of jobs
The median wage is $40.78 / hr.
$39.81 - $44.18
19% of jobs
$46.37 is the 75th percentile. Wages above this are outliers.
$44.18 - $48.55
21% of jobs
$48.55 - $52.92
15% of jobs
$4
$36
$52
How much do talent management program manager jobs pay per hour?
What does a talent management program manager do?
What are the key skills and qualifications needed to thrive as a talent management program manager?
What are some common challenges faced by talent management program managers, and how can they be addressed?
What is the difference between Talent Management Program Manager vs Talent Acquisition Specialist?
| Aspect | Talent Management Program Manager | Talent Acquisition Specialist |
|---|---|---|
| Credentials | Bachelor's degree; HR certifications often preferred | Bachelor's degree; recruiting certifications beneficial |
| Work Environment | HR departments, corporate offices, focus on employee development | Recruitment agencies, corporate HR, focus on hiring processes |
| Industry Usage | Used across industries for employee lifecycle management | Primarily in staffing and recruitment sectors |
| Search & Comparison | Often compared for HR roles focusing on employee growth vs hiring |
The Talent Management Program Manager focuses on developing and implementing strategies for employee growth and retention, while the Talent Acquisition Specialist concentrates on sourcing and hiring new talent. Both roles are essential in HR but serve different stages of the employee lifecycle.
What cities in Texas are hiring for Talent Management Program Manager jobs?
Cities in Texas with the most Talent Management Program Manager job openings:
Customer Relations & Comment Management Program Manager
Dallas, TX • On-site
Full-time
Posted 9 days ago
HDR rating
8.9
Based on 61 frontline employees who took The Breakroom Quiz
Job description
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
At HDR, our employee-ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward-thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next-generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee-owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.
Customer Relations & Comment Management Program Manager Job Description:
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.
The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.
This role will partner closely with HDR's Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.
Key Responsibilities:
- Program Development & Leadership
- Build and lead HDR's Public Comment Response Program.
- Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
- Create governance structures supporting consistent responses across projects and geographies.
- Build a scalable program capable of supporting multiple concurrent infrastructure projects.
- Train communications specialists to use and assist in maintaining CRM databases.
- Develop onboarding, training, and quality control programs.
- Foster a culture focused on customer service excellence and continuous improvement.
- Other duties as assigned.
Comment Management Operations:
- Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
- Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
- Create response templates, knowledge libraries, and decision trees.
- Monitor response quality, accuracy, consistency, and timeliness.
Technology & Systems:
- Evaluate, administer, and optimize CRM and comment management platforms.
- Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
- Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
- Evaluate opportunities to use AI and automation while maintaining quality and accountability.
Strategic Communications Support:
- Partner with project managers and communications teams to support project engagement goals.
- Advise project teams on stakeholder concerns, emerging issues, and response strategies.
- Participate in proposal development and client presentations.
Preferred Qualifications:
- 10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
- Experience building operational programs from concept to implementation.
- Demonstrated success managing teams and service delivery performance.
- Experience implementing CRM systems, workflow automation, or customer service technologies.
- Experience with Zoho CRM.
- Strong understanding of quality assurance, escalation management, and process improvement.
- Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
- Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.
*LI-BC1
Qualifications
Required Qualifications
- Bachelor's degree in related field
- A minimum of 5 years related experience
- Efficient use of the internet and other electronic and hard copy media for research
- Strong Microsoft PowerPoint, Word, Project and Visio skills
- Expert Microsoft Access and Excel skills
- Strong analytical skills with the ability to compile and present summary level information
- Ability to obtain, cleanse, merge and analyze data from multiple sources
- Excellent interpersonal skills and strong relationship, organizational and follow-up skills
- Self-starter with proven track record of accomplishments
- An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
About HDR
Sourced by ZipRecruiter
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.
Industry
Specialized design services
Company size
5,001 - 10,000 Employees
Headquarters location
Omaha, NE, US
Year founded
1917