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Tactical Analysis Center Operator Jobs (NOW HIRING)

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator ...

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How much do tactical analysis center operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tactical analysis center operator in the United States is $21.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

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Infographic showing various Tactical Analysis Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,993 per year, or $21.6 per hour.

US_East | Call Centre Operator _L2

NJ โ€ข On-site

Indotronix International Corporation
Recruiting and Staffing Servicesย โ€ขย 1 - 5K employees

Full-time

Posted 10 days ago


Job description

US_East | Call Centre Operator _L2
[About the Role]
Join our dynamic US-based team as a Call Centre Operator Level 2, where you will play a critical role in delivering high-quality customer support and operational excellence. This is an onsite position in IL, with a focus on productivity and customer satisfaction in a fast-paced, 24/7 environment. Ideal for driven professionals eager to advance in the ITES/BPO/KPO sector.
[Responsibilities]
- Manage customer inquiries and requests efficiently via phone, email, and chat to meet strict daily task targets.
- Ensure all communications adhere to established quality standards and Service Level Agreements (SLAs) with zero tolerance for SLA breaches.
- Accurately document, analyze, and resolve customer issues using multiple computer programs and screens.
- Collaborate with teammates to foster a supportive and productive work environment.
- Adapt quickly to process changes and updates in a dynamic operational setting.
- Uphold company policies, compliance standards, and contribute to satisfactory audit results.
- Seek and incorporate feedback to continuously improve performance and service delivery.
[Required Skills and Experience]
- Proven experience in ITES/BPO/KPO/Customer Service/Operations.
- Advanced proficiency in English, both verbal and written.
- Strong computer literacy and ability to multitask across various software platforms.
- Excellent communication and analytical skills with high attention to detail.
- Demonstrated ability to meet productivity and quality targets under pressure.
- Flexible to work shifts, including nights, weekends, and holidays.
[Preferred Skills]
- Exposure to business domain processes.
- Strong numerical and analytical skills.
- Positive, adaptable attitude with eagerness to learn and grow.
[Benefits]
- Opportunity to develop a long-term career in a globally recognized organization.
- Comprehensive training and continuous professional development.
- Supportive team culture with clear performance feedback.
- Competitive compensation and shift allowances.
- Exposure to advanced customer service technologies.
[How to Apply]
Ready to take your customer service career to the next level? Submit your updated resume and a brief cover letter highlighting your relevant experience and why you are a great fit for the Call Centre Operator L2 role. Qualified candidates will be contacted for the next steps.
Take the next step in your career journey-apply today and become an integral part of our excellence-driven team!

Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US