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Job Title: Table Games Trainer/Pit Supervisor

Shift: Varied
Department: Table Games
Reports To: Table Games Administrative Manager

Summary

The Table Games Trainer/Pit Supervisor is primarily responsible for the development, implementation, oversight, and continuous improvement of the Table Games training program, with a focus on onboarding new Table Games Team Members and maintaining and elevating the performance of current Table Games Team Members. This role ensures that Dealers, floor personnel, and supervisory staff consistently demonstrate proper game procedures, technical proficiency, regulatory compliance, and a high-level guest experience in accordance with Enterprises' policies and applicable State and Tribal regulations.

In addition to leading departmental training, the Table Games Trainer/Pit Supervisor maintains direct responsibility for the classroom environment and all trainees and provides guidance and oversight to Floorpersons and Pit Supervisors who assist with or participate in training activities to ensure consistency and adherence to training standards.

The position is also expected to function on the casino floor in a Pit Supervisor capacity, supervising table game operations, supporting team performance, resolving disputes, and protecting company assets. Through a combination of training, leadership, and active floor supervision, the Table Games Trainer/Pit Supervisor serves as a key link between instructional standards and real-time operational execution.

Supervisory Responsibilities

The Table Games Trainer/Pit Supervisor is responsible for the direct supervision, coordination, and evaluation of the Team Members assigned to Table Games training, including Dealers, trainees, and participants in refresher or remedial training programs. This position has full authority over the classroom environment and is accountable for trainee conduct, attendance, performance, and progression throughout the training process. The Table Games Trainer/Pit Supervisor is responsible for maintaining a professional, structured, and compliant classroom and training environment, ensuring all trainees adhere to Enterprises' policies, departmental standards, attendance requirements, and gaming regulations. This includes setting classroom expectations, addressing performance or behavioral issues, and documenting training outcomes in accordance with Human Resources and departmental guidelines. In addition to classroom oversight, the Table Games Trainer/Pit Supervisor functions in a supervisory capacity on the casino floor when assigned, directly supervising Dealers and Floorpersons. Floor supervision responsibilities are carried out in accordance with organizational policies and applicable laws and include the protection of company assets, enforcement of procedures and regulations, and the promotion of consistent, high-level guest service. This role fulfills supervisory responsibilities in compliance with Enterprise policies, Tribal and State regulations, and all applicable laws.

Leadership Job Expectations: Fostering Enrolled Community Members (ECMs) Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of ECMs of the SRP-MIC. The Gaming Enterprises' Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities, and to prepare them to become the Gaming Enterprises' future leaders. Pathways to Success is designed to foster the participant's preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement. Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success program.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

As a Table Games Trainer

• Independently develops, implements, and manages the Table Games training program to ensure Dealers and floor personnel consistently demonstrate correct skills, techniques, and procedures in accordance with approved policies and regulations.
• Establishes lesson plans, training curricula, syllabi, and evaluation standards for all of Table Games and maintains an ongoing training calendar by updating and confirming alignment with Table Games management as needed.
• Maintains full responsibility and supervisory authority over the classroom environment and all trainees, including attendance, conduct, performance standards, and compliance with Enterprises' policies and gaming regulations.
• Creates and executes a strategy to monitor, evaluate, and improve Dealer and Floorperson skill levels, proactively identifying training needs and addressing skill gaps.
• Prepares, updates, and maintains Table Games training manuals and instructional materials and submits revisions to management for review and approval.
• Conducts training for new hires, refresher courses, remedial instruction, and new or updated table games procedural changes to ensure consistent application of approved procedures.
• Maintains current knowledge of all Table Games procedures, regulatory requirements, and approved instructional standards.
• Reviews procedure documents prior to teaching or implementing new table games or procedural changes.
• Maintains accurate and complete training records, evaluations, attendance documentation, and trainee progress reports.
• Completes Team Member profile performance reviews following the completion of training and provides feedback to Table Games management.
• Develops training schedules, audition timelines, and enrollment plans; and coordinates final details with Table Games management.
• Oversee audition and training enrollment processes, including scheduling, evaluation, communication of outcomes, and reporting.
• Provides regular updates to Table Games management regarding training progress, outcomes, attendance, and any performance or behavioral concerns.
• Ensures the secure handling, storage, and transport of chips, cards, layouts, and materials used during training activities.
• Ensures Table Games new hires receive orientation and training specific to Table Games policies and procedures.

As a Pit Supervisor

• Functions in a supervisory capacity on the casino floor, independently overseeing Dealers and Floorpersons to ensure proper game operation, guest service, and compliance with approved procedures and regulations.
• Maintains a consistent and visible presence on the casino floor while supervising table game activity.
• Makes immediate decisions with confidence regarding table play by applying Table Games procedures and approved rules.
• Resolves disputes and renders fair and impartial decisions for both patrons and Team Members.
• Continuously monitors games in progress for irregularities, errors, or unusual activity and takes appropriate action to protect company assets.
• Provides coaching, guidance, and on-the-spot instruction to Dealers and support staff to ensure consistent job performance and procedural accuracy.
• Maintains current knowledge of all Table Games rules, promotions, and special events and communicates relevant information to Team Members and patrons.
• Distributes comps to qualified players.
• Ensures staff compliance with departmental policies, Gaming Regulations, and Title 31 requirements, maintaining all required documentation.
• Maintains awareness of excluded patrons and Team Members and enforces exclusion procedures as required.
• Regularly communicates with Team Members and maintains shift logs to relay pertinent information to management and incoming supervisors.
• Provides feedback to Table Games management regarding Team Member performance for use in evaluations, corrective action, or additional training.
• Coordinates the handling of security-related issues with the Table Games Shift Manager as needed.
• Informs the Table Games Shift Manager when a patron is dissatisfied with a decision, providing clear and accurate details of the situation.
• Relays pertinent operational and guest-service information to incoming supervisors prior to breaks and at shift change.
• Assists with ensuring proper table area conditions, including coordination with housekeeping and food and beverage support staff.
• Immediately reports deviations from standard procedures and documents all irregular incidents in accordance with departmental procedures and Enterprise policy.
• Maintains required knowledge of Title 31/Anti-Money Laundering regulations and fulfills all reporting and training requirements associated with the position.

Education and/or Experience

• High school diploma or GED required.
• Minimum of three (3) years of verified experience dealing and/or supervising Craps, Roulette, and Blackjack in a regulated Table Games environment.
• Minimum of three (3) years of documented experience conducting formal Table Games training in Craps, Roulette, and Blackjack, including new hire onboarding, refresher training, remedial instruction, and/or introduction of new or revised games or procedures
• Minimum of three (3) years of progressive supervisory experience within a Table Games operation, with direct responsibility for Team Member performance, compliance, and operational oversight.
• Demonstrated experience developing, delivering, and maintaining structured training programs, including lesson plans, curriculum materials, trainee evaluations, and training records.
• Demonstrated experience supervising Dealers and Floorpersons; experience providing functional oversight or coaching to supervisory staff during training activities preferred.
• Demonstrated working knowledge of Table Games procedures, internal controls, game protection standards, and applicable State, Tribal, and Federal gaming regulations, including Title 31 requirements.
• Experience coordinating or managing a multi-game or department-wide Table Games training program in a casino or integrated resort environment preferred.

Computer Skills

To perform this job successfully, an individual should have above-average PC skills and be able to independently create, maintain, and manage training-related documentation and records. Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint is required, including the ability to develop training materials, track attendance and performance, manage schedules, and communicate effectively with Team Members and management.

Must be comfortable using Enterprises' systems and software to maintain training records, generate reports, and support operational and compliance requirements.

Other Qualifications

• Must have comprehensive knowledge of all Table Games offered by Salt River Gaming Enterprises.
• Ability to create an engaging, facilitated learning experience for adult learners at all stages of their Table Games development.
• Ability to shift instructional and coaching styles based on the needs of the learner.
• Demonstrated ability to lead, instruct, and influence Team Members in both classroom and live-game environments.
• Proven capability to manage training environments, enforce standards, and hold trainees accountable for attendance, performance, and conduct.
• Strong decision-making skills with the ability to render fair, confident, and impartial decisions affecting guests and Team Members.
• Ability to effectively supervise and provide guidance to Dealers, Floorpersons, and supervisory staff, including those assisting with training activities.
• Strong oral and written communication skills, including the ability to clearly explain procedures, provide constructive feedback, and document performance.
• Thorough knowledge of Enterprises' policies, departmental procedures, and Team Member evaluation and disciplinary processes.
• Demonstrated professionalism, accountability, and sound judgment in a fast-paced gaming environment.
• Must demonstrate reliability and flexibility with scheduling to meet both training and operational needs.
• Superior customer service skills with the ability to balance guest satisfaction, game protection, and regulatory compliance.

Language Skills

Must be able to read, write, speak, and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The Team Member must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.

While performing the duties of this job, the Team Member may be exposed to secondary smoke. The noise level in the work environment is usually loud.