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T3 Technical Support Engineer Jobs (NOW HIRING)

Options Technology Ltd.

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

About the Team The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (internally ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform ...

New

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

AI Chopping Block

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses ...

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T3 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do t3 technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for t3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a T3 Technical Support Engineer?

A T3 Technical Support Engineer, also known as a Tier 3 or Level 3 support engineer, is a highly skilled technical expert who handles the most complex and challenging support issues that cannot be resolved by lower-level support teams. They have deep knowledge of products, systems, and troubleshooting methodologies, and often work closely with engineering or development teams to diagnose and resolve advanced technical problems. T3 engineers may also create documentation, implement fixes, and contribute to process improvements to prevent recurring issues.

What types of complex issues does a T3 Technical Support Engineer typically handle, and how do they interact with other teams to resolve them?

T3 Technical Support Engineers are responsible for addressing the most challenging and technically complex customer issues that couldn't be resolved by lower-tier support. These issues often involve advanced troubleshooting, in-depth analysis of system logs, and collaboration on escalated cases. T3 engineers frequently work closely with engineering, product development, and quality assurance teams to identify root causes and implement long-term fixes. This role requires strong communication skills, as T3 engineers must clearly convey technical details both to customers and internally, ensuring swift and effective problem resolution.

What are the key skills and qualifications needed to thrive as a T3 Technical Support Engineer, and why are they important?

To thrive as a T3 Technical Support Engineer, you need deep expertise in troubleshooting, strong analytical skills, and in-depth knowledge of relevant hardware, software, and network systems, often supported by a degree in computer science or related field. Proficiency with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Cisco, or Microsoft are typically used in this role. Exceptional communication, patience, and customer-focused problem-solving abilities distinguish top performers. These skills ensure efficient resolution of complex technical issues, high customer satisfaction, and seamless escalation management.

What is the difference between T3 Technical Support Engineer vs T2 Technical Support Engineer?

AspectT3 Technical Support EngineerT2 Technical Support Engineer
CertificationsRelevant certifications like CompTIA, Cisco, or vendor-specificSimilar certifications, often at an entry to intermediate level
Work EnvironmentHigh-level troubleshooting, complex issue resolution, often in a technical support or escalation teamBasic to intermediate support, handling common issues and initial troubleshooting
Employer & Industry UsageUsed in IT, networking, and tech companies for advanced support rolesCommon in customer support centers across various tech industries

The T3 Technical Support Engineer typically handles more complex issues requiring advanced technical knowledge and certifications, whereas the T2 Technical Support Engineer manages more routine support tasks. T3 roles often involve escalation and mentoring, making them suitable for experienced support professionals.

What cities are hiring for T3 Technical Support Engineer jobs?

Cities with the most T3 Technical Support Engineer job openings:

What states have the most T3 Technical Support Engineer jobs?

States with the most job openings for T3 Technical Support Engineer jobs include:

What are popular job titles related to T3 Technical Support Engineer jobs?

For T3 Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various T3 Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Manhattan, NY • On-site

Options-Technology
See more jobs at Options-Technologyexternal

Other

Posted 27 days ago

Job description

Technical Support Engineer

Location: New York

Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?
  • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
  • Continuous career development opportunities: We provide professional skills development and technical training.
  • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
  • Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria
  • Strong research, writing and communication skills.
  • Ability to work in a fast-paced and changeable working environment.
  • Customer service experience (comfortable working with senior management and business owners).
  • Exceptional organisational skills and strong attention to detail.
  • Desire to travel and see the world.
  • Ability to work independently and manage your own projects in a professional manner.
  • Solid competency in the following: Word, PowerPoint and Excel.
  • Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
Desirable Criteria
  • Previous start-up, technology or business experience.
  • Degree level qualification or equivalent in related field.
  • A passion for start-ups, innovation and financial technology.
  • Strong interpersonal skills with client facing experience.
  • Project management skills and proven ability to manage own workload.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!

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