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T3 Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Jobgether

As a Technical Support Engineer, you'll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You'll troubleshoot complex API ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

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T3 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do t3 technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for t3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a T3 Technical Support Engineer?

A T3 Technical Support Engineer, also known as a Tier 3 or Level 3 support engineer, is a highly skilled technical expert who handles the most complex and challenging support issues that cannot be resolved by lower-level support teams. They have deep knowledge of products, systems, and troubleshooting methodologies, and often work closely with engineering or development teams to diagnose and resolve advanced technical problems. T3 engineers may also create documentation, implement fixes, and contribute to process improvements to prevent recurring issues.

What types of complex issues does a T3 Technical Support Engineer typically handle, and how do they interact with other teams to resolve them?

T3 Technical Support Engineers are responsible for addressing the most challenging and technically complex customer issues that couldn't be resolved by lower-tier support. These issues often involve advanced troubleshooting, in-depth analysis of system logs, and collaboration on escalated cases. T3 engineers frequently work closely with engineering, product development, and quality assurance teams to identify root causes and implement long-term fixes. This role requires strong communication skills, as T3 engineers must clearly convey technical details both to customers and internally, ensuring swift and effective problem resolution.

What are the key skills and qualifications needed to thrive as a T3 Technical Support Engineer, and why are they important?

To thrive as a T3 Technical Support Engineer, you need deep expertise in troubleshooting, strong analytical skills, and in-depth knowledge of relevant hardware, software, and network systems, often supported by a degree in computer science or related field. Proficiency with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Cisco, or Microsoft are typically used in this role. Exceptional communication, patience, and customer-focused problem-solving abilities distinguish top performers. These skills ensure efficient resolution of complex technical issues, high customer satisfaction, and seamless escalation management.

What is the difference between T3 Technical Support Engineer vs T2 Technical Support Engineer?

AspectT3 Technical Support EngineerT2 Technical Support Engineer
CertificationsRelevant certifications like CompTIA, Cisco, or vendor-specificSimilar certifications, often at an entry to intermediate level
Work EnvironmentHigh-level troubleshooting, complex issue resolution, often in a technical support or escalation teamBasic to intermediate support, handling common issues and initial troubleshooting
Employer & Industry UsageUsed in IT, networking, and tech companies for advanced support rolesCommon in customer support centers across various tech industries

The T3 Technical Support Engineer typically handles more complex issues requiring advanced technical knowledge and certifications, whereas the T2 Technical Support Engineer manages more routine support tasks. T3 roles often involve escalation and mentoring, making them suitable for experienced support professionals.

What cities are hiring for T3 Technical Support Engineer jobs?

Cities with the most T3 Technical Support Engineer job openings:

What states have the most T3 Technical Support Engineer jobs?

States with the most job openings for T3 Technical Support Engineer jobs include:

What are popular job titles related to T3 Technical Support Engineer jobs?

For T3 Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various T3 Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Atlanta, GA • On-site

Fortinet, Inc.
Network Security • 10K+ employees
Learn more about Fortinet, Inc.external

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Provide direct technical support and troubleshooting for Fortinet's wireless and switching products via web and telephone channels.

  • Collect, analyze, and recommend changes based on configuration information, network data, and packet trace analysis, and reproduce customer environments in lab settings.

  • Manage customer cases by following up, escalating issues as needed, and communicating effectively until case closure.

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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