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System Support Jobs in Illinois (NOW HIRING)

Generac

Systems Support Specialist II

Belvidere, IL · On-site

$50K - $62K/yr

This position is expected to handle more complex or advanced technical support with assistance of System Matter Experts when required. Answers user PC and software questions, serve as liaison with ...

Grupo Bimbo

Warehouse Systems Support

North Aurora, IL · On-site

$84K - $109K/yr

The Warehouse System Support will support the automated DC and support all functions related to Oracle's Cloud-based Warehouse Management System (WMS). This position will work with all members of the ...

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System Support information

What is the difference between System Support vs Network Support?

AspectSystem SupportNetwork Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, on-site, remoteNetwork labs, data centers, on-site
Employer & Industry UsageIT departments, tech companies, SMBsTelecom, large enterprises, data centers
Common Search & ComparisonYesYes

System Support focuses on troubleshooting and maintaining computer systems, hardware, and software. Network Support specializes in managing and troubleshooting network infrastructure like routers, switches, and connectivity issues. While both roles require technical certifications and often overlap, System Support is broader in system management, whereas Network Support is specialized in network infrastructure.

How to become a system support?

To become a system support professional, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Earning certifications such as CompTIA A+ or Network+ can improve job prospects, and gaining experience through internships or entry-level IT roles is beneficial. Strong problem-solving skills and familiarity with operating systems like Windows or Linux are also important.

What cities in Illinois are hiring for System Support jobs?

Cities in Illinois with the most System Support job openings:

Infographic showing various System Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

System Support Specialist

Chicago, IL • On-site

MSI Express, Inc.
Food and Drink Manufacturing • 1 - 5K employees
Learn more about MSI Express, Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Support plant and office personnel on IT systems related to Quality, Production, Engineering, Inventory, and Logistics.

  • Assist with ERP/MRP system support, including training and resolving manufacturing floor issues.

  • Provide support for production workstation hardware and software, including setup, configuration, and maintenance.

MSI Express rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Job Description

ROLE PURPOSE / POSITION SUMMARY

The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.

Key Accountabilities / Primary Duties & Responsibilities
  • ERP/MRP system support and plant personnel training
  • Understand ERP/MRP system functions
  • Train floor personnel to properly use system to ensure data integrity
  • Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
  • Systems support of MRP system reporting, material management, scrap loss, production reporting, labor reporting, and efficiency reporting
  • Maintenance management system administration
  • Quality and Training management system administration
  • Production workstation support and administration
  • Network hardware support and administration
  • Provide assistance in the use of workstation hardware and software for company employees
  • Assist with setup and configuration of workstation computers, peripherals
  • Assist in development of IT asset management systems to track hardware, software, antivirus, and security systems
  • Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system, and Quality reporting systems
Qualifications / Capability Profile

Minimum Education

High School diploma or equivalent. Bachelor’s degree in Information Systems or related field - preferred.

Minimum Experience

1-3 years’ experience with computers, software, hardware and IT support; experience with administration of ERP/MRP systems.

Minimum Knowledge / Skills / Abilities

  • Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems.
  • Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
  • Ability to operate information technology systems and to troubleshoot and repair equipment.
  • Proficient use of computers and Microsoft Office: Word, Excel, and Outlook.
  • Ability to work well with people over the phone and explain technical steps in non-technical terms.
  • Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
  • Excellent customer service, interpersonal, verbal and written communication skills.

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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What MSI Express employees say

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