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System Support Manager Jobs in Virginia (NOW HIRING)

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

... systems, network and related systems. Responsibilities * Manages the hardware and software ... its supporting hardware and software. * Comprehensive knowledge of the field's concepts and ...

Akima

Incident Support Manager

Ashburn, VA · On-site

The Incident Support Manager will oversee day-to-day operations of the organization's technology systems and lead incident management efforts to ensure efficient resolution of incidents.

Akima, LLC

Incident Support Manager

Ashburn, VA · On-site

Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies. Responsibilities

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical ... Familiarity with cyber operations tools, data routing processes, and technical collection systems.

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$21.50 - $27.75/hr

The Case Support Manager will support mission planning, authority validation, technical ... Familiarity with cyber operations tools, data routing processes, and technical collection systems.

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical ... Familiarity with cyber operations tools, data routing processes, and technical collection systems.

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical ... Familiarity with cyber operations tools, data routing processes, and technical collection systems.

Goldman Edwards, Inc.

Be Seen First

Cable Systems Support Technician

Hampton, VA · On-site

$38K - $48K/yr

... system development and mission critical programs used by government and industry ... We provide world-class talent, proven management, and technical processes to manage the most ...

The Up Center

Executive Support Manager

Norfolk, VA

$65K - $75K/yr

Develop project plans, timelines, milestones, trackers, and accountability systems to support successful execution. Implement technology to streamline communication and project management. * Monitor ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Virginia are hiring for System Support Manager jobs?

Cities in Virginia with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Virginia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Problem Support Manager

Springfield, VA • On-site

Akima, LLC
Specialty Trade Contractors • 5 - 10K employees
Learn more about Akima, LLCexternal

Full-time

Retirement

Re-posted 18 days ago

Key responsibilities

  • Manage the lifecycle of network infrastructure problems, including implementing temporary workarounds and developing final solutions.

  • Develop analytical and reporting tools, conduct feasibility studies, and recommend enhancements to the information technology infrastructure.

  • Communicate with the CBP Problem Manager and other GSs regarding problems and act as the contract Point of Contact for problem oversight and coordination.

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Responsibilities
  • Manages the hardware and software inventory and procurement.
  • Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
  • Comprehensive knowledge of the field's concepts and principles.
  • Leads and directs the work of other employees and has full authority for personnel decisions.
  • Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
  • Responsible for managing the lifecycle of all network infrastructure problems.
  • Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
  • Responsible for performing trend analysis of incidents to prevent future incidents from happening.
  • Responsible for problem identification, recording, investigation and diagnosis.
  • Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
  • Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
  • Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
  • Responsible for ensuring that all problems are properly resolved and closed.
  • Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.

Qualifications
  • Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.

Job ID
2026-21212
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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