System Operations Manager Jobs in Massachusetts (NOW HIRING)

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Full Time Management Beverly, MA, US

2 days ago Requisition ID: 1084

Salary Range: $80,000.00 To $85,000.00 Annually

Location: Hybrid, Beverly, MA (or as applicable)
Reports To: Associate Director of Operations

We are seeking a highly organized and analytical Operations Manager to oversee the day-to-day execution of our U.S. supply chain and business operations. This role is responsible for managing logistics, transportation, imports and exports, third-party distribution partners, operational reporting, and continuous improvement initiatives that ensure products move efficiently through our supply chain.

The ideal candidate combines strong operational experience with a data-driven mindset and the ability to translate complex information into actionable recommendations. This position works closely with internal stakeholders and external partners to support the timely, accurate, and cost-effective flow of products from suppliers to customers.

• Manage domestic and international inbound and outbound logistics activities across printers, suppliers, freight forwarders, customs brokers, carriers, ports, rail providers, and third-party distribution partners.
• Monitor shipments from supplier pickup through warehouse receipt, ensuring delivery schedules and operational milestones are met.
• Oversee import/export, transportation, customs, and regulatory documentation, ensuring accuracy and compliance with applicable requirements.
• Track transportation and warehouse performance, including receiving, inventory transfers, fulfillment, delivery timelines, service exceptions, and related costs.
• Investigate and resolve logistics issues, escalating significant risks as needed.
• Review freight costs, invoice discrepancies, claims, recoveries, and vendor performance to identify service and cost-saving opportunities.

• Develop and maintain dashboards, scorecards, and operational reports for transportation, warehousing, distribution, and inventory activities.
• Analyze key performance indicators, including:
  • On-time pickup and delivery
  • Shipment lead times
  • Port and rail dwell times
  • Warehouse receiving performance
  • Order cycle times
  • Fill rates
  • Freight costs
  • Inventory exceptions
  • Claims and damages
  • Third-party logistics performance
• Identify trends, root causes, and improvement opportunities and present recommendations to leadership.
• Conduct ad hoc analyses and scenario modeling to support inventory, production, freight, and distribution decisions.
• Improve reporting accuracy and efficiency through automation, standardization, and enhanced data controls.

• Implement approved operational policies, procedures, controls, and system enhancements.
• Create and maintain process documentation, standard operating procedures, training guides, and process maps.
• Monitor corrective action plans and ensure improvements deliver measurable results.
• Support carrier, warehouse, broker, and supplier performance reviews through data analysis and reporting.
• Assist with vendor evaluations, requests for proposal (RFPs), and contract discussions.
• Troubleshoot operational challenges and recommend sustainable solutions.
• Supervise and prioritize the work of the Business Operations & Analytics function and other assigned support staff.
• Provide coaching, training, performance feedback, and professional development support.
• Establish clear expectations for quality, timeliness, accountability, and service.
• Ensure appropriate cross-training, documentation, and operational coverage across critical functions.
• Support departmental projects and other initiatives as assigned.

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, Analytics, Engineering, Technology, or a related discipline; equivalent relevant experience will also be considered.
• Minimum of 5 years of progressive experience in logistics, supply chain, distribution, imports/exports, business operations, or operational analytics.
• Previous supervisory, team lead, or staff management experience.
• Strong knowledge of transportation, traffic management, import/export processes, customs requirements, warehousing, third-party logistics, and distribution operations.
• Demonstrated ability to manage detailed, deadline-driven workflows and resolve operational issues effectively.
• Advanced Microsoft Excel skills and strong proficiency with reporting, ERP, business intelligence, or workflow automation tools.
• Excellent analytical, organizational, problem-solving, and project management skills.
• Strong written and verbal communication skills with the ability to influence and collaborate across teams.
• Continuous improvement mindset and exceptional attention to detail.

• Experience within publishing, printing, book distribution, or consumer products industries.
• Experience working with transportation management, ERP, business intelligence, or warehouse management systems.
• Familiarity with process improvement methodologies and operational optimization initiatives.

All salaries and salary ranges posted by The Quarto Group may vary depending on experience, skills, location, and like considerations.

• Generous paid time off, paid holidays, and summer Friday afternoons.
• Generous health benefits, including medical insurance, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, and more.
• 401(k) benefit plan with discretionary contribution matching by employer.
• Short and Long-Term Disability Insurance, Life/AD&D Insurance.
• Full-time employees are eligible for our comprehensive benefits program.

*All policies and benefits described are subject to change at any time.

QuartoUS is an equal opportunity employer; M/F/D/V are encouraged to apply. All applicants should be authorized to work in the United States. Quarto does not provide sponsorships.