System Integration Manager Jobs in Cleveland, OH

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position: System Integration Specialist

SUMMARY OF ESSENTIAL FUNCTIONS

• Responsible for integrating electronic systems, including hardware, software, and firmware.

• Troubleshoot and repair computer hardware and software issues.

• Ability to interpret site surveys and translate requirements to the integration process.

· Exceeds customer satisfaction objectives as outlined by Arrow management.

· Recommends and executes appropriate solutions in a timely manner.

· Ability to gather trace information when troubleshooting systems problems.

· Analyzes customer equipment problems in accordance with established performance standards.

· Responsible for meeting shipping deadlines in relation to installation schedules.

· Work closely with Product Support to diagnose problems and develop engineering changes when needed.

· Monitor specifications of products in compliance with state regulatory agencies.

· On-site installations, surveys, and support required when needed.

· Assist customers on the configuration and programming of Arrow equipment.

· Technical training on Arrow equipment for distributors and new employees.

· Assist on writing technical manuals and web updates for new equipment.

· Responsible for following up with customers promptly when needed.

· Afterhours support on an on-call rotation – when applicable

PREREQUISITES

· Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.

· Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology

· Competency in network technologies including the Cisco family

· Working knowledge of electronic products and services.

· Ability to read software and technical manuals.

· Strong analytical and troubleshooting skills are imperative.

· Excellent written and verbal communication skills.

· Strong customer relation and phone skills.

· Must be self-motivated to work independently without direct supervision.

· Effective planning and organizational skills to efficiently manage time and workload.

PREFERRED

· Previous experience in customer technical support.

· Prior experience in supporting electronic gaming devices.

· Prior experience in supporting and installing proprietary software

· Certification and 2 or more years of commensurate experience in network technologies.

· Certification and 2 or more years of commensurate experience in computer repair

WORKING CONDITIONS

· Travel may be required on an occasional basis.

· Overtime availability is required.

EDUCATION

· Associate degree or commensurate training in Computer Technology.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at recruiting@arrowinternational.com.

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

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