System Implementation Manager Jobs in Washington, VA

Description

Non-Exempt

Grade 11 or 14

POSITION OVERVIEW

The Enterprise Resource Planning (ERP) Specialist is responsible for the administration, support, maintenance, configuration, and continuous improvement of the Town's enterprise resource planning (ERP) environment, with primary responsibility for Tyler Technologies Munis and related technical applications. 

Serves as the primary technical point of contact for Munis system administration to departments by supporting system functionality, security, data integrity, workflows, reporting, integrations, testing, upgrades, and end-user support. Works collaboratively with departments, Information Technology, vendors, and other stakeholders to identify business needs, resolve system issues, improve processes, and maximize the effective use of the Town's ERP environment. Departments retain ownership of their business processes and requirements; the ERP Specialist is responsible for the technical administration and system support necessary to effectively support those operations. Work is performed under limited supervision.

The ERP Specialist duties and responsibilities include but are not limited to: 

Level is dependent on employee meeting experience requirements.

• ERP Administration. Administers and supports Tyler Munis and related enterprise applications, including system configuration, maintenance, workflows, security, and user access. Troubleshoots system issues, coordinates vendor support, and ensures timely resolution of ERP-related problems. Serves as a liaison with Tyler Technologies and other vendors and coordinates support requests and system enhancements.
• System Support: Implementation, Testing & Integration. Supports system upgrades, patches, enhancements, integrations, testing, and implementations. Coordinates user acceptance testing and documents system changes and results. Assists with data conversion, system implementation, and stabilization activities.
• Business Systems & Process Improvement. Works with departments to understand business needs and identify appropriate ERP solutions and process improvements. Evaluates opportunities to improve efficiency, automation, consistency, and use of existing system functionality. Supports the alignment of ERP capabilities with Town operations while maintaining appropriate departmental ownership of business processes.
• Data, Reporting & System Integrity. Supports data integrity, validation, reporting, queries, and information management. Develops and maintains reports, forms, workflows, and other system functionality based on established business requirements. Identifies and addresses data quality issues and supports accurate, reliable, and secure information. 
• Security, Training & User Support. Creates and maintains user accounts, permissions, and security controls in accordance with Town policies.  Supports ERP security, access controls, confidentiality, and appropriate segregation of duties. Provides technical assistance, training, documentation, and guidance to ERP users. Supports business continuity, recovery, and system resiliency activities in coordination with Information Technology.
• Additional Duties: Maintains current knowledge of Tyler Munis functionality, ERP best practices, and applicable technology. Provides support to the IT Department on related systems, projects, and initiatives as assigned by the Director of IT.

Requirements

EDUCATION & EXPERIENCE. Experience equivalent combination of education, training, and experience may be considered.

Level I 

Salary Grade - 11

Education - No degree required. Preferred Associates or Bachelor's degree in IT, IS, or related field. 

Experience - Minimum of three (3) years of working knowledge and experience with local government ERP applications, preferably Tyler Munis.

Level - Senior

Salary Grade -14

Education - No degree required. Preferred Associates or Bachelor's degree in IT, IS, or related field.

Experience - Minimum of five (5) years of working knowledge and experience with local government and with Tyler Munis ERP applications.

CERTIFICATIONS / LICENSURES

Minimum Certification/Licensure - Valid Virginia (VA) Driver's License

Required or Obtain and Maintain, as applicable - Must have upon hire. If relocating to VA, a valid VA drivers' license is required to be obtained within one (1)  year from date of hire.

SUCCESS FRAMEWORK. The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this position. 

• Knowledge of administering enterprise systems or ERP platforms. Preferably experience supporting Tyler Munis in a municipal or public sector environment. 
• Experience with database systems and data management concepts. 
• Knowledge of enterprise application security, user role management, and access controls. 
• Ability to manage system security and safeguard sensitive and confidential data.
• Ability to effectively communicate and interact with supervisors, members of the general public, employees, Town Officials and others involved in performance of job duties; ability to assemble reports in a concise, clear and effective manner.
• Ability to use independent judgement and work with little direct supervision. 
• Ability to operate a computer, and other office equipment needed to perform job duties, proficiency in various software, including Microsoft Office suite; and excellent interpersonal skills and ability to work in a team environment.

EQUIPMENT & TOOLS. The following equipment/tools are commonly associated with the efficiency of the employees' performance of the function of this job. 

• Town provided computer including word processing software, printer, telephone/cellphone, calculator, copy machine, fax machine, and other associated office equipment.

PHYSICAL ABILITIES. The demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job. 

• Work requires the ability to sit, stand, walk for extended periods of time.
• Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
• Work requires the ability to grasp, pull, push, and reach.
• Work requires the ability to climb and balance.
• Work requires the ability to talk, hear, listen, and comprehend.
• Work requires the ability to drive and/or operate mechanical equipment.
• Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors., the ability to identify and distinguish colors.
• Must be able to lift up to 20 pounds.
• Work requires the ability to stoop, kneel, crouch, and/or crawl.

WORK ENVIRONMENT.  The following are possible atmospheric conditions commonly associated with the performance of the functions of this job. 

• May occasionally be exposed to uncomfortable temperatures, humidity, noise, chemicals or gasses, contagious diseases, airborne particles or pathogens, and/or physical trauma.
• May be exposed to fumes or airborne particles.
• May be exposed to biohazards or bloodborne pathogens.
• Work may potentially involve risk of exposure to electric shock.

                                                  EMPLOYEE EXPECTATIONS & CULTURE

The following are the Town Manager's Guiding Principles for employees. These set the foundation for trust, empowerment, and transparency within governmental operations. 

• Integrity. Do What's Right.
• Empathy. Lead With Understanding.
• Inclusion. Welcome Everyone.
• Excellence. Deliver Results.
• Teamwork. Thrive Together. 
• Accountability. Own It.

The Town believes that employees are the most valuable resource; therefore, the following beliefs define our culture:  

• Our Town Vision and Town Values guide our actions. 
• EXCELLENCE IN ACTION is what we live by. 
• We are passionate about what we can do for each other and the community through embracing change, adapting as needed, communicating, and collaborating at all levels.
• We encourage and promote being the best version of ourselves through personal and professional growth that is supported by the Town training and development initiatives.
• We know we perform our best when we are trusted, included, respected, and supported at all levels.

                                                  Come join us and become Excellence in Action!

 This position requires satisfactory results of a criminal history check, credit history check, and/or drug/alcohol testing.

*The Town of  Warrenton offers reasonable accommodation in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request accommodation at any time.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws, and employees may be required to comply with the changes. 

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, natural origin, gender, sexual orientation, age, marital status, veteran status, disability, or any legally protected status. We encourage people of all backgrounds to apply. We believe that diversity of perspectives and experiences create a foundation for the best ideas.