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System Engineer System Administrator Jobs in Brandon, FL

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$35.6K

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How much do system engineer system administrator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for system engineer system administrator in Brandon, FL is $77,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $90,400.00 per year, depending on experience, location, and employer.

What is a system engineer system administrator?

System Engineer System Administrators are IT professionals responsible for designing, implementing, maintaining, and supporting computer systems and networks within an organization. They ensure that servers, workstations, and network infrastructure operate efficiently and securely. Their role often combines responsibilities from both system engineering (planning and deploying systems) and system administration (managing day-to-day operations and troubleshooting issues). These professionals play a critical role in ensuring system uptime, data integrity, and cybersecurity.

What are the key skills and qualifications needed to thrive as a system engineer system administrator?

To thrive as a System Engineer/System Administrator, you need strong knowledge of operating systems (Windows, Linux), networking fundamentals, and experience with system maintenance and troubleshooting, typically supported by a degree in computer science or a related field. Familiarity with tools like Active Directory, virtualization platforms (VMware, Hyper-V), cloud services (AWS, Azure), and certifications such as CompTIA, Microsoft, or Cisco are highly valued. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals stand out in this role. These skills and qualities are essential for ensuring reliable system performance, minimizing downtime, and supporting organizational IT needs efficiently.

How do system engineer system administrators typically manage unexpected system outages or incidents?

System Engineer System Administrators are often the first responders when system outages or incidents occur. They follow established incident response protocols, which include immediate assessment, prioritization based on the severity, and communication with affected users or teams. Collaboration is key—they often work closely with network engineers, security teams, and end-users to diagnose and resolve issues quickly. This role requires not only technical troubleshooting skills but also the ability to remain calm under pressure and communicate effectively during high-stress situations.

Do system administrators make good money?

System administrators typically earn competitive salaries that vary based on experience, certifications, and location. Entry-level positions may start lower, while experienced administrators with skills in scripting, networking, and security can command higher wages, especially in organizations with complex IT environments.

What job categories do people searching System Engineer System Administrator jobs in Brandon, FL look for?

The top searched job categories for System Engineer System Administrator jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for System Engineer System Administrator jobs?

Cities near Brandon, FL with the most System Engineer System Administrator job openings:

System Engineer System Administrator jobs near you
Infographic showing various System Engineer System Administrator job openings in Brandon, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,271 per year, or $37.1 per hour.

Contact Center System Administrator

Suncoast Credit Union

Tampa, FL • On-site

$62K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Suncoast Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview
Compensation: $62,000 - $92,000 based on experience and credentials
Location Type: Remote (candidate must reside in FL)
Position Type: Full Time
Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed
The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.
Responsibilities
  • Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
  • Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
  • Lead the administration and enhancement of agent assist tools and integration with knowledge systems
  • Oversee and fine-tune Pindrop integrations for secure voice authentication
  • Lead the root cause analysis of critical system issues, coordinating across departments and vendors
  • Own complex configuration changes and perform advanced system troubleshooting
  • Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
  • Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
  • Manage Teams voice users, phone number assignment, routing policies, and system settings
  • Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
  • Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
  • Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
  • Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
  • Provide strategic input on technology improvements and platform roadmaps
  • Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
  • Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
  • Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge
  • Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills
  • AI & Machine Learning
  • Analytics
  • Customer Service

Benefits
  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

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