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Syneos Health Commercial Solutions Jobs (NOW HIRING)

Syneos Health

Senior Director, Business Development

... Syneos Health ® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights ...

Syneos Health, Inc.

Medical Science Liaison

Charlotte, NC · On-site

$110 - $150/hr

Syneos Health ® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights ...

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Syneos Health Commercial Solutions information

What are the key skills and qualifications needed to thrive at Syneos Health Commercial Solutions?

To thrive at Syneos Health Commercial Solutions, you generally need a background in life sciences or business, strong sales and marketing expertise, and relevant industry experience. Familiarity with CRM systems, data analytics tools, and certifications in pharmaceutical sales are often required. Excellent interpersonal communication, adaptability, and strong organizational skills help professionals excel in client-facing and collaborative environments. These competencies are crucial for effectively driving commercial success and building lasting relationships with healthcare clients.

What is Syneos Health Commercial Solutions?

Syneos Health Commercial Solutions is a division of Syneos Health that provides end-to-end commercial services to pharmaceutical, biotechnology, and healthcare companies. This includes services such as sales, marketing, medical affairs, market access, and patient engagement solutions. By combining clinical development expertise with commercial strategy and execution, Syneos Health helps clients bring new therapies to market more efficiently. The Commercial Solutions team works closely with clients to design and implement strategies that maximize the adoption and success of their products. Their integrated approach aims to streamline processes and improve outcomes across the product lifecycle.

What are some common challenges faced by professionals working in Syneos Health Commercial Solutions, and how can they be addressed?

Professionals in Syneos Health Commercial Solutions often navigate the complexities of collaborating with both pharmaceutical clients and internal cross-functional teams, such as medical, regulatory, and sales. Balancing diverse client expectations while adhering to strict compliance guidelines can be challenging. Success in this role requires strong communication skills, adaptability, and a proactive approach to problem-solving. Leveraging established processes, ongoing training, and open communication with team members helps address these challenges and ensures projects are delivered efficiently.
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Syneos Health Commercial Solutions jobs near you
Infographic showing various Syneos Health Commercial Solutions job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Virtual Patient Support Specialist

Syneos Health/ inVentiv Health Commercial LLC

Charlotte, NC • On-site

$16.50 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Syneos Health rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

38th of 86 rated pharmaceutical

Job description


Description

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will:

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers.
  • Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
  • Identify and resolve customer issues or escalate to appropriate internal teams as needed.
  • Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.

Essential Requirements:

  • High School diploma or equivalent; bachelor's degree or equivalent preferred.
  • 1-3 years of experience in customer service, call center operations, or related fields.
  • Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
  • Ability to multitask and work efficiently in a fast-paced, high-pressure environment.

Desired Requirements:

  • Experience in the pharmaceutical or healthcare industry.
  • Excellent problem-solving and critical thinking skills, with a focus on providing solutions that meet the needs of the customer.
  • Willingness to work flexible hours as needed.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


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