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What are the key skills and qualifications needed to thrive as a Sykes Home customer service representative?

To thrive as a Sykes Home Customer Service Representative, you need excellent communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is typically required. Strong listening skills, patience, and a customer-focused attitude are essential soft skills that distinguish top performers. These abilities are crucial for efficiently resolving customer inquiries and ensuring a positive service experience in a remote work environment.

What are some common challenges faced by remote Sykes Home agents, and how can they be managed effectively?

Remote Sykes Home agents often face challenges such as staying motivated while working independently, managing time effectively, and maintaining clear communication with team members and supervisors. To overcome these, agents benefit from establishing a consistent daily routine, utilizing productivity tools, and actively participating in virtual team meetings. Additionally, leveraging the company's training resources and seeking support from peers can help address technical or customer-related issues, ensuring a smoother remote work experience.

What is the difference between Sykes Home vs Sykes Customer Service Representative?

AspectSykes HomeSykes Customer Service Representative
Primary RoleProviding customer support for home services and productsHandling customer inquiries and support via phone, chat, or email
Required CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma; excellent communication skills
Work EnvironmentRemote or call center settingRemote or call center setting
Industry UsageHome services, utilities, telecommunicationsCustomer service across various industries including retail, telecom, and utilities

Both roles involve customer support in a remote or call center environment, often requiring similar credentials. Sykes Home typically focuses on supporting home-related products and services, while Sykes Customer Service Representative may handle a broader range of industries. The main difference lies in the specific industry focus, but the skills and work environment are quite similar.

What is a Sykes Home agent?

A Sykes Home agent is a remote customer service representative who works from home, providing support to clients of Sykes, a global business process outsourcing company. These agents handle customer inquiries, resolve issues, and provide information via phone, chat, or email. Sykes Home agents are typically responsible for offering high-quality service while working in a virtual environment, allowing for flexibility and work-life balance. The position often requires strong communication skills, a quiet workspace, and proficiency with computers.
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Sykes Home jobs near you
Infographic showing various Sykes Home job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

Legal Assistant

Claggett and Sykes Law Firm

Salt Lake City, UT • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

Summary

Ready to make a difference?  You can help us make this country safer, one case at time.  One of the fastest growing and most well-known personal injury and medical malpractice law firms in the country, named to the Inc. 5000 List two years in a row, is hiring a Legal Assistant. We represent ordinary and extraordinary people, who have been injured or killed or whose loved ones have been injured or killed by the wrongdoing of others.  We handle large-loss, high stakes cases and the Legal Assistant plays a vital role in our success by handling tasks such as scheduling, drafting letters, and making sure our cases are organized at all times. If you are organized and want to be part of a winning team, this is the job for you.  


You will work with some of the best attorneys in the state, and in certain practice areas, you will be working with among the best attorneys in the country.


Our clients come from all walks of life, and so do we.  We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our law firm stronger.  Excellence is expected and required.

Benefits

  • Half of health insurance premiums paid by firm
  • 401k plan with generous employer match
  • 401k Profit sharing
  • Cash balance plan (Pension plan) - in addition to the 401k, 401k match, and 401k profit sharing
  • Generous year-end bonuses
  • Diverse and inclusive workplace
  • Work from home once a week (if you want)
  • 15 days PTO, 12 paid holidays, and paid bereavement leave
  • Volunteer opportunities in the community
  • Wellness and personal and professional development opportunities

Preferred Traits and Skills

We're looking for excellence and will train.  Prior law firm experience, or experience as an assistant is not required.

  • Passionate about helping people, especially our clients
  • Positive attitude
  • Resilient
  • Growth mindset - willing to learn
  • Strong work ethic
  • Honest
  • Team Player
  • Communicator
  • Resourceful
  • Attention to detail


A Day in the Life 

Upon getting to the office, the legal assistant will usually begin their day by checking in with their team and reviewing any new items in the firm's case management system. Collaborating with the team, especially the paralegals, is key to having a productive day. The legal assistant can expect to be busy communicating with clients, scheduling phone calls, depositions, appointments, and calendaring things like court hearings. Throughout the day, the legal assistant will also be asked to draft things like letters and documents for discovery, and to file documents with the court. During all of this, the legal assistant is expected to update the firm's case management system and the firm's document storage system to ensure we have accurate information and all files are properly saved. 


Job Duties Include:

  • Working in a fast-paced and collaborative environment
  • Drafting letters
  • Drafting written discovery
  • Scheduling appointments, phone calls, and depositions
  • Updating the case management system
  • Report to team paralegals and assist the paralegals on their tasks
  • Communicating with clients, paralegals, attorneys and the rest of the team
  • Teamwork


Work Environment/Physical Demands: 

  • Office setting