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Switchboard Operator Jobs in Miami, FL (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... At least 1 year switchboard/PBX experience. * Minimum of one year experience at Front Desk/guest ...

Mount Sinai Medical Center

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 ... Answers switchboard calls in a professional manner and treats callers with respect, courtesy and ...

Mount Sinai Hospital

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 ... Answers switchboard calls in a professional manner and treats callers with respect, courtesy and ...

Mount Sinai Hospital

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 ... Answers switchboard calls in a professional manner and treats callers with respect, courtesy and ...

Mount Sinai Medical Center

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 ... Answers switchboard calls in a professional manner and treats callers with respect, courtesy and ...

AQSR Key West LLC

Crew Member

Hialeah, FL · On-site

$10.75 - $14.25/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... cooking on the grill, operating the fry station as needed Cleaning the drive-in restaurants ...

AQSR Key West LLC

Crew Member

Fort Lauderdale, FL · On-site

$11.25 - $14.75/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... cooking on the grill, operating the fry station as needed Cleaning the drive-in restaurants ...

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All JobsSwitchboard Operator JobsSwitchboard Operator Jobs in Miami, FL

Switchboard Operator information

See Miami, FL salary details

$8

$16

$23

How much do switchboard operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for switchboard operator in Miami, FL is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Miami, FL?

The most popular types of Switchboard Operator jobs in Miami, FL are:

What job categories do people searching Switchboard Operator jobs in Miami, FL look for?

The top searched job categories for Switchboard Operator jobs in Miami, FL are:

What cities near Miami, FL are hiring for Switchboard Operator jobs?

Cities near Miami, FL with the most Switchboard Operator job openings:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Miami, FL as of August 2026, with employment types broken down into 50% Full Time, 48% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,324 per year, or $16 per hour.

Telecommunications Operator, PBX Services, FT, VARIES

Baptist Health South Florida

Miami, FL • On-site

$16 - $18.94/hr

Full-time

Posted 20 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Operates multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls. Performs miscellaneous hospital Telecommunications and clerical duties as needed. Monitors all hospital alarms, performs code paging, and provides patient information. Consistently delivers exceptional service to all callers.Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.Degrees:
  • High School,Cert,GED,Trn,Exper.
Additional Qualifications:
  • Must have a minimum of one year customer service experience and basic computer knowledge.
  • Associate of Arts desired.
  • Good command of written and verbal communication.
  • Ability to work well under pressure.
Minimum Required Experience: 1 Year

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

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Baptist Health South Florida logo

About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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