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Job Title: Residence Life Community Building Manager - CBM (WS-ST3)

Classification: Student Employee

Department Name: Residence Life 

Department Address: Tomson Hall Room 148, 1520 St. Olaf Avenue, Northfield, MN 55057

Unit Number (5 digits): 15141

Length of Position: 2026-2027 Academic Year

Training/Arrival Period (Required):

• Move-in to the Residence Halls, Wednesday, September 2nd; 4:00 p.m. - 10:00 p.m. 

• Training Begins, Thursday, September 3rd; 1:00 p.m. - 7:00 p.m. 

• New Student Move-in: Friday, September 4; 7:00 a.m. - 3:00 p.m. 

• Move-in Transition: Saturday, September 5 - Sunday, September 6 

• • Dates without timeframes will be defined for the staff member during the Training. 

Contact Person/Supervisor: Assistant Director of Housing Operations/Designee

Wage Range: $12.00-13.00/hour

I. Description of the Position: (Purpose of the Position): The Community Building Managers (CBMs) are integral to the Housing Operations arm of the Office of Residence Life, conducting day-to-day supervisory and management activities relating to residence hall front desk and storage operations, including work orders, sustainability, and key management. When working at the front desk or in storage, CBMs shall adhere to the same responsibilities and procedures outlined in the CBA manual.

II. Transferable Skills: 

• Leadership: Learning to inspire, motivate, and direct a team of Community Building Assistants under a shared vision.

• Project Management: Overseeing large-scale event logistics from budget planning to final evaluation

III. Duties and Responsibilities: 

1. Supervision of Community Building Assistants:

• Recruitment and selection of Community Building Assistants (CBAs) in April 2025

• Facilitation of CBA Fall Training and provision of quarterly ongoing training as requested by the AD for Housing Operations to facilitate team-building, address group performance concerns.

• Organizing quarterly 1:1 meetings with CBAs for mentorship, coaching, and evaluation.

• Scheduling of front desk and storage shifts for the regular academic year, residence hall opening, and break periods as requested.

• If shifts remain unfilled, CBMs shall work with their CBA staff to fill these hours or fill them themselves.

• Conducting unannounced visits to active front desks.

• Serving as a line of communication between CBAs and the AD for Housing Operations.

• Addressing and documenting concerns related to individual CBA performance and providing coaching to correct behaviors of concern in consultation with the AD for Housing Operations.

• Verifying and approving CBA time cards.

• Timely maintenance of CBA rosters and staff aliases.

1. Management of Storage Areas:

• Maintaining storage logs for assigned buildings.

• Checking the condition of assigned storage rooms on a weekly basis to ensure safety, security, cleanliness, and organization of these spaces.

• Flagging improperly documented, out-of-date, or unauthorized belongings in storage for removal through the abandoned property process.

• Maintaining orderly storage of loft kits and safety rails, ensuring damaged equipment is removed for repair or disposal.

• Restocking equipment and paper forms for storage as necessary.
  

1. Management of Front Desks and Common Areas:

• Performing weekly walkthroughs of assigned buildings to remove out-of-date or unapproved publicity and signage.

• Maintaining the cleanliness of assigned front desks and front desk closets, ensuring desks are stocked with all necessary equipment and paper forms.

• Maintaining front desk check-out logs and documenting/reporting lost or unreturned items appropriately.

• Managing the residence hall lost-and-found every week, processing items through the abandoned property protocol for timely disposal.

• Visiting the Residence Life Office daily to collect publicity and signage for distribution and posting in assigned residence halls.

• Distribution and management of front desk keys.

1. Additional Responsibilities:

• Bi-weekly 60-90 minute CBM staff meetings led by the AD for Housing Operations.  These meetings are held on Mondays at 4 pm.  You must make this time available in your schedule.

• Bi-Weekly 30-minute individual meetings with the AD for Housing Operations.

• Monthly 60-minute CBA In-Services are held on the third Thursday of each month at 6:30 pm.  

• Assist the Area Coordinators in end-of-term building operations activities, including but not limited to: check-out inspections, collection and distribution of resident keys, and other duties as assigned.

• Respond and assist with emergencies within the scope of CBM training, including but not limited to: fire alarms in residence halls, facility emergencies, incidents of potential policy violations, medical concerns, recognition and reporting of a well-being concern.
  

1. CBM On-Call:

• A CBM is available in an on-call capacity from 3-11 pm every day of the week to cover CBA absences at front desks and storage. On-call is paid at a 4:1 ratio. CBMs can expect to work four weekday on-call shifts and approximately one full weekend on-call shift every month. If a CBM must pick up a shift during on-call, it is paid at the regular $12.25/hr rate.

• The CBM On-Call is also responsible for distributing posters to all of the residence halls.  The CBM On-Call will pick up any posters daily when they pick up the duty phone from the Student Life Office.

IV. Time Commitment - Community Building Assistants operate on a regular weekly schedule. The number of weekly hours covered by a CBA may vary according to one's work award as allocated by Financial Aid. Special time commitments include residence hall Opening and Closing periods

a. Summary of Time Commitments

• Participation in Fall CBA Training. This mandatory training takes place approximately one week before first-year move-in, unless noted otherwise.

• Week One: CBAs shall operate the desk during Week One to assist in residence hall check-in. CBAs may be expected to work 6-8 hours per day during Week One.

• Available to assist with the closing of residence halls before break periods as assigned (typically 10 pm on the last day of classes before a break)

• Available to assist with the opening of residence halls by 10 am the day before classes resume for a new academic term (i.e., the day before the Interim term and Spring term)

• Available to close all residence halls and assist in storage and desk staffing at the end of the Spring term. CBAs must remain on campus until 5 pm the day after Commencement.

V. Requirements of This Position (Education):

• Minimum cumulative/semester GPA of 2.5

• Good academic standing.

• No open sanctions.

• Assignment of academic probation or disciplinary sanctioning at any point during employment may result in immediate dismissal from this position.

• Successful completion of a criminal background check after hire.

VI. Qualifications: (Experience/Skills) 

• Prior experience as a Community Building Assistant or equivalent student leadership position

• Ability to work independently and create individualized schedules that allow for assigned tasks to be completed in a timely and efficient manner. This requires strong time management and prioritization to allow ample time for academic, employment, and social commitments.

• Excellent interpersonal communication skills to allow for effective and timely correspondence regarding job-related inquiries and requests from the AD for Housing Operations. Must apply this same timeliness to student questions regarding front desk services and CBA employment opportunities.

• Proficiency in Google Suite, or strong motivation to grow in these areas.

• Related work/office experience may include public contact, phone skills, and organizational skills.

• Flexible with co-curricular time commitments to prioritize CBM work and meetings.

• Can be trusted to handle confidential material.

• Demonstrated commitment to equity, inclusion, and antiracism.

Physical and Environmental Factors:

This position requires crouching, kneeling/crawling, stooping, twisting/pivoting, reaching overhead, grasping/handling, pushing/pulling, and lifting and carrying objects up to 50 lbs. to perform the essential functions. It also requires exposure to loud noise and rare exposure to respiratory factors, chemicals, wet or humid conditions indoors, extreme cold, extreme heat, and heights or cramped quarters to perform the essential functions. Protective equipment is required for some essential functions. Candidates must possess the ability to safely perform the physical work required of all duties with or without reasonable accommodation.

This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.