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Surge Support Analyst Jobs (NOW HIRING)

E-Solutions

Relationship Specialist

Plano, TX · On-site

Track surge support weekly and forecast monthly to help you determine ongoing surge support needs ... Need strong analytical skills and ability to think laterally * Attention to detail and proactive

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Analyze recurring issues and trends to proactively identify systemic problems and recommend ... Support system releases and upgrades by providing surge support coverage, post-release ...

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How much do surge support analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for surge support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Surge Support Analyst?

A Surge Support Analyst is a professional who provides critical support to organizations during periods of increased workload, emergencies, or special projects. Their main role is to step in quickly and assist with tasks such as data analysis, reporting, troubleshooting, and coordination to ensure smooth operations. They are often brought in temporarily to address spikes in demand or to fill gaps in staffing, offering flexibility and expertise when needed most. Surge Support Analysts are valued for their adaptability, analytical skills, and ability to quickly get up to speed in dynamic environments.

How does a Surge Support Analyst typically collaborate with other teams during periods of high demand?

During peak operational times, Surge Support Analysts work closely with both technical and non-technical teams to ensure efficient incident response and service continuity. They often serve as a communication bridge between customer support, IT, and management, helping to prioritize and escalate issues quickly. Collaboration may include participating in cross-functional meetings, sharing real-time updates, and coordinating on resolution strategies to minimize downtime. Effective teamwork and clear communication are essential to managing workload spikes and maintaining service quality.

What are the key skills and qualifications needed to thrive as a Surge Support Analyst, and why are they important?

To thrive as a Surge Support Analyst, you need strong analytical skills, problem-solving abilities, and experience with data management, often supported by a relevant degree or experience in IT or business operations. Familiarity with ticketing systems, customer relationship management (CRM) tools, and Microsoft Office Suite is typically required. Exceptional communication, adaptability, and teamwork help you respond effectively to fluctuating workloads and urgent support needs. These skills and qualities are crucial for maintaining service quality and efficiency during periods of increased demand.

What is the difference between Surge Support Analyst vs Network Support Specialist?

AspectSurge Support AnalystNetwork Support Specialist
Required CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA
Work EnvironmentIT support teams, data centers, customer sitesCorporate IT departments, service providers
Industry UsageTelecommunications, IT services, cloud providersIT services, enterprise networks, telecom
Common Search IntentTechnical support, troubleshooting, network issuesNetwork maintenance, support, troubleshooting

The Surge Support Analyst and Network Support Specialist roles share similar certifications and work environments, often focusing on network troubleshooting and support. However, Surge Support Analysts typically handle urgent, high-volume support cases related to network surges or outages, while Network Support Specialists focus on ongoing network maintenance and troubleshooting. Both roles are essential in IT and telecom industries, with overlapping skills but different primary responsibilities.

What cities are hiring for Surge Support Analyst jobs? Cities with the most Surge Support Analyst job openings:
What states have the most Surge Support Analyst jobs? States with the most job openings for Surge Support Analyst jobs include:
Information Security Analyst - SME

Information Security Analyst - SME

Zantech

Camp Springs, MD • Hybrid

Full-time

PTO

Posted 29 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!

Zantech is looking for a talented Information Security Analyst - SME to provide specialized cybersecurity expertise supporting risk management operations, conduct security assessments, implement continuous monitoring solutions, and develop training programs for an upcoming Hybrid role supporting USCIS based out of Camp Springs, MD.

The SME will provide Continuous Process Improvement (CPI), Risk Management Operations Support, Continuous Monitoring and Internal Control Testing Support, Information Systems Security Officer (ISSO) Development, and Agile Security Services Surge Support.

Responsibilities include, but will not be limited to:

  • Conduct comprehensive security risk assessments and gap analyses
  • Implement and maintain continuous monitoring solutions
  • Perform security control testing and validation
  • Develop and deliver specialized cybersecurity training programs
  • Support incident response and vulnerability management activities
  • Create security documentation and standard operating procedures
  • Analyze security events and provide recommendations
  • Support compliance audits and assessments
  • Must be able to work in agile environment with competing priorities
  • Expected to support multiple functional areas and cross-train
  • May be required for surge support activities

Required Experience or Knowledge of the following technologies/functions:

  • 5+ years in information security, risk management, or cybersecurity operations
  • Security risk assessment and analysis
  • NIST frameworks (RMF, CSF, 800-53) implementation
  • Vulnerability assessment and penetration testing
  • Security Information and Event Management (SIEM) tools
  • Incident response and forensics
  • Security control implementation and testing
  • Training development and delivery

Required Certifications/Education:

  • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field

Preferred Certifications/Education:

  • Master's degree in Cybersecurity or related field
  • Industry-recognized security training program

Required Security Clearance:

  • US Citizenship and the ability to obtain and maintain an active Public Trust or higher clearance, per contract requirements.

"Outstanding Performance...Always!"

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

Employment Type: FULL_TIME

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