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Surf Communications Jobs (NOW HIRING)

Waco Surf

Security

Waco, TX

$14.25 - $17.25/hr

... the culture of our surf resort. Areas of patrol will include monitoring guest entry points ... Must be outgoing and friendly with good verbal communication skills * Move, lift, carry, push, pull ...

Surf Bagel

Bagel Baker

Lewes, DE · On-site

$13 - $17/hr

... consistent communication with managers Take pride in final product and discard any items that don't meet Surf Bagel standards Useful qualifications: Proven experience working as a baker or in a ...

Surf Bagel

Bagel Baker

Milford, DE · On-site

$12.50 - $16.50/hr

... consistent communication with managers Take pride in final product and discard any items that don't meet Surf Bagel standards Useful qualifications: Proven experience working as a baker or in a ...

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Surf Communications information

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$30K

$57.5K

$82.5K

How much do surf communications jobs pay per year?

As of Jun 8, 2026, the average yearly pay for surf communications in the United States is $57,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are Surf Communications professionals and what do they do?

Surf Communications professionals are experts in facilitating and managing communication systems and technologies for surfing-related businesses and organizations. Their role often includes overseeing digital marketing, public relations, social media, event coordination, and brand management within the surfing industry. They help surf brands, schools, or events connect with audiences, promote products or services, and handle media outreach. By leveraging various communication channels, they ensure effective messaging and brand visibility in the competitive surfing market.

What is the difference between Surf Communications vs Network Technician?

AspectSurf CommunicationsNetwork Technician
CertificationsTypically includes Cisco, CompTIA certificationsOften requires Cisco, CompTIA, or similar certifications
Work EnvironmentTelecommunications companies, service providersIT departments, telecom firms, service providers
Job FocusDesign, install, and maintain communication systemsInstall, troubleshoot, and repair network hardware/software

Both roles involve working with communication and network systems, often requiring similar certifications. However, Surf Communications generally focuses on broader communication infrastructure, while Network Technicians concentrate on specific network hardware and troubleshooting. The roles are complementary but differ in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Communications Specialist in the surf industry, and why are they important?

To thrive as a Communications Specialist in the surf industry, you need strong writing, public relations, and media outreach skills, often supported by a degree in communications, marketing, or a related field. Familiarity with digital marketing tools, social media platforms, and content management systems is crucial. Creativity, adaptability, and excellent interpersonal skills help build authentic connections with the surf community and stakeholders. These skills ensure effective brand promotion, community engagement, and sustained visibility in a competitive market.

How does a Surf Communications professional typically collaborate with surf instructors and event organizers?

Surf Communications professionals work closely with surf instructors and event organizers to ensure clear messaging and effective promotion of surf events, lessons, and safety initiatives. They often coordinate marketing campaigns, manage social media, and create press releases in partnership with these teams. Regular meetings and on-site event support are common, allowing for real-time adjustments and ensuring that communications accurately reflect the goals and culture of the surf organization. This collaborative approach helps maintain a cohesive brand image and enhances community engagement.
Infographic showing various Surf Communications job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,489 per year, or $27.6 per hour.
Customer Escalation and Incident Manager

Customer Escalation and Incident Manager

Surf Internet

La Porte, IN • On-site

$60K - $70K/yr

Other

Posted 29 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 76 rated telecommunications companies

Job description

Overview
The Customer Escalation & Incident Manger is responsible for proactively identifying, tracking, and working with our teams to resolve high-impact customer experience issues across Surf Internet. This role serves as the central point of escalation and ownership for customers experiencing significant service challenges, acting as an incident manager to drive resolution through cross-functional coordination.
This individual will leverage customer data, operational signals, and feedback channels to identify at-risk customers, engage directly to resolve issues, and drive systemic improvements to prevent recurrence. He/she will also act as a single point of contact within Surf for escalating customer issues.
Reports To: Director of Customer Care
Department: Customer Care
Job Status: Exempt
Responsibilities:
Proactive Customer Experience Monitoring & Intervention
  • Identify customers experiencing poor service using key Surf metrics, including:
    • Repeat support tickets
    • Repeat inbound phone calls
    • Tickets open for extended periods
    • Error reporting from eero Insights
    • Support manager escalations
    • Social media posts and comments
    • rNPS and tNPS feedback responses
  • Analyze these signals to detect patterns and prioritize high-risk customer situations.
  • Champion and implement a Surf satisfaction scoring system to be utilized throughout the organization
  • Proactively engage affected customers before issues escalate further.
  • Take full ownership of the customer experience from identification through resolution.

Incident Management & Escalation Ownership
  • Act as the incident manager for complex or high-risk customer situations.
  • Serve as the single point of contact for the customer throughout the lifecycle of the issue.
  • Coordinate cross-functional teams (Customer Care, Network Operations, Field Service, Billing, etc.) to drive timely resolution.
  • Ensure clear communication, accountability, and follow-through across all stakeholders.

Customer Advocacy & Experience Recovery
  • Build trust with dissatisfied customers through strong communication, empathy, and ownership.
  • De-escalate high-friction interactions and restore confidence in Surf Internet.
  • Provide clear, proactive updates and set realistic expectations.
  • Ensure customers feel heard, supported, and prioritized throughout resolution.

Root Cause Analysis & Continuous Improvement
  • Analyze trends across identified signals (tickets, calls, NPS, eero data, etc.) to uncover root causes of poor customer experiences.
  • Identify gaps in processes, systems, or cross-functional workflows contributing to recurring issues.
  • Develop and present actionable recommendations to improve customer experience and reduce repeat incidents.
  • Partner with leadership and operational teams to implement improvements and track impact.

Cross-Functional Collaboration
  • Work closely with internal teams to remove blockers and accelerate issue resolution.
  • Influence without authority to drive accountability across departments.
  • Act as the voice of the customer in internal discussions and decision-making.

Reporting & Insights
  • Track and report on key CX health indicators and escalation drivers, including:
    • Volume and types of high-risk customer signals
    • Time to resolution for escalated cases
    • Root cause trends across tickets, calls, and feedback channels
    • Customer satisfaction recovery (rNPS/tNPS movement)
  • Provide regular insights and recommendations to leadership.

Qualifications:
Required
  • 5+ years of experience in customer experience, customer support, or operations (telecommunications environment preferred)
  • Proven ability to manage complex customer issues end-to-end
  • Strong interpersonal and communication skills, with advanced de-escalation abilities
  • Experience working cross-functionally in a fast-paced environment
  • Demonstrated ability to take ownership and drive outcomes without direct authority
  • Strong analytical skills with experience interpreting customer data and trends

Preferred
  • Experience in telecommunications, ISP, or technical service environments
  • Familiarity with tools such as CRM platforms, NPS systems, and network monitoring tools (e.g., eero Insights)
  • Experience with process improvement methodologies (Lean, Six Sigma, etc.)

Key Competencies
  • Ownership Mentality: Takes full responsibility for outcomes
  • Customer Obsession: Deep commitment to improving the customer experience
  • De-escalation & Empathy: Handles high-stress interactions with professionalism and care
  • Influence & Leadership: Drives action across teams without formal authority
  • Analytical Thinking: Uses data signals to identify risks and root causes
  • Communication Excellence: Clear, confident, and transparent with customers and internal teams

Success Metrics
  • Reduction in repeat tickets and repeat calls
  • Decrease in aged ticket volume
  • Improved resolution time for escalated and high-risk cases
  • Increased rNPS/tNPS scores for recovered customers
  • Reduction in negative social media escalations
  • Measurable improvements to processes or systems based on root cause analysis

Apply