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Supportiv Jobs in Utah (NOW HIRING)

Supportiv information

What is the difference between Supportiv vs Customer Support Specialist?

AspectSupportivCustomer Support Specialist
CredentialsTypically no formal certifications requiredOften requires customer service or support certifications
Work EnvironmentOnline, remote support platformOffice or remote customer service centers
Industry UsageUsed mainly in mental health and peer support servicesCommon across retail, tech, and service industries
Job FocusProviding peer or mental health supportHandling customer inquiries and issues

Supportiv primarily focuses on mental health and peer support via online platforms, requiring minimal formal credentials. In contrast, Customer Support Specialists typically work in customer service roles across various industries, often with certifications and a focus on resolving customer issues. Both roles involve communication skills but serve different purposes and environments.

How do Supportiv moderators typically collaborate with mental health professionals and other team members to ensure a safe and supportive environment?

Supportiv moderators work closely with mental health professionals, technical teams, and fellow moderators to maintain a safe and welcoming online community. They receive ongoing training from licensed experts and regularly participate in team meetings to discuss challenging situations and share best practices. This collaborative approach ensures moderators can quickly escalate complex issues, provide accurate information, and continuously improve the support experience for users. Working in this role involves active communication and teamwork, making it essential to be open to feedback and adapt to evolving community needs.

What are the key skills and qualifications needed to thrive as a Supportive Counselor, and why are they important?

To thrive as a Supportive Counselor, you need a background in psychology or counseling, active listening skills, and often a relevant certification or degree. Familiarity with secure online chat platforms, basic mental health screening tools, and confidentiality protocols is typically required. Exceptional empathy, nonjudgmental communication, and emotional resilience help individuals excel in this role. These skills and qualities are crucial for providing effective emotional support, ensuring client trust, and maintaining ethical standards in sensitive situations.

What is Supportiv?

Supportiv is an online peer-to-peer support platform designed to provide mental health and emotional support through anonymous group chats. Users can join topic-based conversations, share their feelings, and receive guidance from trained moderators and peers in a safe, stigma-free environment. The platform is accessible 24/7 and aims to support individuals coping with stress, anxiety, relationship issues, and other life challenges. Supportiv is not a replacement for therapy, but serves as a valuable resource for immediate emotional support and community connection.
What are popular job titles related to Supportiv jobs in Utah? For Supportiv jobs in Utah, the most frequently searched job titles are:
Infographic showing various Supportiv job openings in Utah as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 100% Physical job distribution.
Donor Center Technician I-Part time

Donor Center Technician I-Part time

Octapharma Plasma

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Octapharma Plasma rating

6.3

Company rating: 6.3 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

669th of 877 rated healthcare providers


Job description

Want to Expand
your career-development potential,
your ability to help donors and patients,
and your access to professional opportunities?
We're growing fast.
[You can, too!]
There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you're someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:
Donor Center Technician -Part Time
This is What You'll Do:
  • Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
    Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
    standards and ensure facility compliance.
  • Maintains high level of customer service and positive donor experience in line with company
    values and culture.
  • Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
    maintains an orderly work area with sufficient supplies to meet production demands.
  • Maintains Donor Center equipment based on Standard Operating Procedures and applicable
    manufacturer instructions.
  • Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
    of plasma product.
  • Maintains Donor confidentiality based on company policy.
  • Maintains complete and accurate record keeping per company's Standard Operating Procedures.
  • Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
    daily/monthly) on equipment.
  • Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
    waste.
  • Performs other job-related tasks, as assigned.

Donor Eligibility:
  • Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
  • Performs donor vitals evaluation per Standard Operations Procedure.
  • Performs finger stick for Microhematocrit and Total Protein determination.
  • Registers applicant donors per Standard Operating Procedures.

Plasma Collection:
  • Sets up and prepares all equipment and disposable supplies for venipuncture and
    plasmapheresis procedures per standard operating procedures.
  • Disconnects donor after plasmapheresis process is completed per standard operating
    procedures.
  • Maintains proper ratio to ensure donor safety and quality of product.
  • Operates the automated plasmapheresis machines including response and evaluation of all
    machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:
  • Prompt and sterile collection and storage of plasma product and samples per Standard Operating
    Procedures.
  • Handles tested and untested product, as well as product with unsuitable test results.
  • Properly organize samples and product in a walk-in storage freezer per Standard Operating
    Procedures.
  • Prepares product and samples for shipments, per Standard Operating Procedures and federal
    transportation regulations.
  • Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
    equipment is not functioning properly. Record variance if applicable.

JOB SPECIFICATIONS:
  • High school diploma or equivalent (GED) required.
  • Three (3) months' experience in clerical or customer service position preferred.
  • Specific certification or licensing based on State requirements.
  • Basic computer knowledge and skills required.
  • Ability to speak, read, write (legibly and accurately), and understand English required.
  • Strong customer service skills required.
  • Strong organizational skills required.
  • Ability to read, follow, and interpret regulations, instructions and manuals required.
  • Ability to understand verbal instruction required.
  • Ability to read numbers on screening equipment and perform basic mathematical calculations
    required.
  • Effective communication skills required.

SCHEDULING:
  • Must be able to workday and evening hours, weekends, holidays, and extended shifts on a
    frequent basis.
  • Attendance and punctuality required.

PHYSICAL REQUIREMENTS:
  • Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
  • Ability to sit or stand for extended periods.
  • Ability to tug, lift, and pull up to thirty-five pounds.
  • Ability to bend, stoop, or kneel.
  • Occupational exposure to blood borne pathogens.
  • Ability to view video display terminal less than 18" away from face for extended periods of
    time, up to four (4) hours at a time.
  • Ability to work in an environment with a temperature of -40C or colder for extended periods.
    Occasional exposure to and handling of dry ice.
  • Ability to perform precise tasks that require repetitive small motor skills, such as drawing
    blood for diagnostic tests.
  • Ability to use assistive devices if needed for mobility or communication.
Do Satisfying Work. Earn Real Rewards and Benefits.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.
  • Formal training
  • Outstanding plans for medical, dental, and vision insurance
  • Health savings account (HSA)
  • Flexible spending account (FSA)
  • Tuition Reimbursement
  • Employee assistance program (EAP)
  • Wellness program
  • 401k retirement plan
  • Paid time off
  • Company paid holidays
  • Personal time
More About Octapharma Plasma Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at:
octapharmaplasma.com
And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along!
INNER SATISFACTION.
OUTSTANDING IMPACT.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Octapharma Plasma employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Octapharma Plasma logo

About Octapharma Plasma

Sourced by ZipRecruiter

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2008