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Support Technical Support Jobs in Alabama (NOW HIRING)

3-GIS

Support Specialist II

Huntsville, AL · On-site

The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ecosystem. This role is responsible for diagnosing complex software issues ...

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Support Technical Support information

What is the difference between Support Technical Support vs Customer Service Representative?

AspectSupport Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service training
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, technology, software companiesRetail, telecom, hospitality
Common Search & ComparisonTechnical skills, troubleshootingCustomer interaction, service quality

Support Technical Support roles focus on troubleshooting technical issues, requiring technical certifications and knowledge. Customer Service Representatives handle customer interactions, emphasizing communication skills. While both roles involve assisting customers, Support Technical Support is more technical, whereas Customer Service Representatives focus on service experience.

What does a support technical support do?

A support technical support professional provides assistance to users by troubleshooting hardware and software issues, resolving technical problems, and guiding customers through solutions. They often use remote tools, knowledge bases, and communication skills to ensure systems function properly and customer needs are met.

What cities in Alabama are hiring for Support Technical Support jobs?

Cities in Alabama with the most Support Technical Support job openings:

General Intern - Facilities & Technical Support

Huntsville, AL • On-site

Kratos Defense
National Security and International Affairs • 1 - 5K employees
Learn more about Kratos Defenseexternal

$15 - $19.25/hr

Other

Posted 16 days ago

Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

GENERAL JOB SUMMARY:

The General Intern provides operational support to technical teams by performing cleaning, facilities maintenance support, coordination, and documentation tasks across various facility locations.

Designed for students and early-career professionals, this internship offers comprehensive exposure to facilities management and technical operations. This hands-on role provides valuable experience in facility operations, cross-functional collaboration, and administrative support within a professional setting.

ESSENTIAL JOB FUNCTIONS:

Support the facilities and technical teams in the following ways:

Assist in the following areas:

1. Cleaning & Environmental Management

  • Execute cleaning protocols and schedules for designated facility areas
  • Ensure compliance with health, safety, and cleanliness standards
  • Monitor and replenish supplies in common areas and workspaces

2. Facilities Support & Maintenance

  • Provide general facilities support including routine inspections, minor repairs coordination, and space management assistance
  • Assist in maintaining clean, safe, and organized work environments across multiple facility locations
  • Support preventive maintenance activities and document completion status

3. Documentation & Record-Keeping

  • Prepare, maintain, and update documentation for facility activities and processes
  • Generate reports on completed tasks, ongoing projects, and compliance metrics
  • Maintain accurate filing systems (digital and physical) for facility records

4. Kitting & Technical Process Support

  • Assemble kits and materials for technical projects across multiple environments
  • Support execution processes by preparing workspaces and organizing necessary tools/equipment
  • Assist technical teams with setup, breakdown, and inventory management

5. Compliance & Requirements Assessment

  • Support assessment of facility needs and requirements
  • Assist in ensuring compliance with organizational policies, safety regulations, and industry standards
  • Participate in audits and inspections as directed

6. Cross-Functional Collaboration

  • Work closely with multiple managers and technical teams to understand and fulfill departmental needs
  • Provide general administrative and operational support as requested
  • Participate in team meetings and contribute to process improvement initiatives

7. Other Duties as Required

  • Perform additional responsibilities as assigned by supervisors or managers
  • Adapt to changing priorities and support emergency or urgent facility needs
  • Assist with special projects and initiatives as directed

SUPERVISORY RESPONSIBILITY: None

Experience and Skills:

 


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Must be a U.S. citizen.
  • Must be able to obtain security clearance.
  • Team player mindset with enthusiasm for contributing within a dynamic environment.
  • Self-motivated to continually expand knowledge and skills related to this position.
  • Strong verbal and written communication skills.
  • Familiarity with Microsoft Office products (Word, Excel, PowerPoint).

EDUCATION AND EXPERIENCE: N/A

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

  • Office and High Bay Lab environment.
  • Ability to stand and sit for long periods of time.
  • Ability to perform repetitive motion.
  • Ability to lift up to 35 pounds.

What Kratos Defense & Security Solutions employees say

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