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Support Technical Support Jobs in Alabama (NOW HIRING)

The E Group

IT Technical Support

Birmingham, AL · On-site

$27 - $37/hr

Technical Support Specialist 2 (Energy Management Systems) Date Posted: 8/26/2026 Location: Birmingham, AL 35203 Job Type: Contract Full-Time Immediate W2 contract position available in Birmingham ...

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Support Technical Support information

What is the difference between Support Technical Support vs Customer Service Representative?

AspectSupport Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service training
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, technology, software companiesRetail, telecom, hospitality
Common Search & ComparisonTechnical skills, troubleshootingCustomer interaction, service quality

Support Technical Support roles focus on troubleshooting technical issues, requiring technical certifications and knowledge. Customer Service Representatives handle customer interactions, emphasizing communication skills. While both roles involve assisting customers, Support Technical Support is more technical, whereas Customer Service Representatives focus on service experience.

What does a support technical support do?

A support technical support professional provides assistance to users by troubleshooting hardware and software issues, resolving technical problems, and guiding customers through solutions. They often use remote tools, knowledge bases, and communication skills to ensure systems function properly and customer needs are met.

Treasury Management Technical Support

Birmingham, AL • On-site

First Horizon Corp.
Finance and Insurance • 5 - 10K employees
Learn more about First Horizon Corp.external

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

First Horizon Bank rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Take incoming calls to fulfill servicing requests and provide technical assistance.
  • Build rapport and deepen client relationships by resolving issues on the first call.
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
  • Present needs-based product recommendations to deepen the banking relationship.
  • Stay abreast of all changes, developments and enhancements for all systems and products.
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
  • Navigate effectively and efficiently through multiple systems.
  • Possess and demonstrate a high level of professionalism.
  • Communicate in a clear, concise and professional manner.
  • Provide client focused solutions while being compliant with bank Policies and Procedures.
  • Partner with other departments within the organization to fulfill client requests.
  • Work closely with Treasury Management Sales, Product and Implementation groups.
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems.
  • Provide client training and support on the use of TM Products.
  • Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

CTP, CCM or AAP preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights
  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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