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Support Services Associate Jobs in Morris, CT (NOW HIRING)

Global Partners

Guest Service Associate

Winsted, CT · On-site

$16.94 - $19.94/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest ... Support GSA new hire employee's onboarding and training * N/A Pay Range $16.94 - $19.94 The pay ...

Global Partners

Guest Service Associate

Sharon, CT · On-site

$16.94 - $19.94/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest ... Support GSA new hire employee's onboarding and training * N/A Pay Range $16.94 - $19.94 The pay ...

Global Partners

Guest Service Associate

Hamden, CT · On-site

$18.13 - $21.34/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest ... Support GSA new hire employee's onboarding and training * N/A Pay Range: $18.13 - $21.34 The pay ...

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Support Services Associate information

See Morris, CT salary details

$10

$19

$28

How much do support services associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for support services associate in Morris, CT is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.11 per hour, depending on experience, location, and employer.

What is a support services associate?

Support Services Associates are professionals who provide essential administrative and operational support within organizations. Their duties often include managing office tasks, assisting with customer or client inquiries, organizing files, and coordinating logistics for teams or departments. They play a key role in ensuring that daily business operations run smoothly by handling a variety of background tasks. Depending on the company, their responsibilities may also involve scheduling, data entry, and assisting with basic IT or facilities management. This position typically requires strong organizational and communication skills.

What are the key skills and qualifications needed to thrive as a support services associate?

To thrive as a Support Services Associate, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office productivity software, facility management systems, and sometimes basic inventory or scheduling tools is often required. Excellent communication, teamwork, and problem-solving abilities are standout soft skills for this role. These competencies are essential for ensuring efficient office operations, smooth coordination among departments, and a supportive environment for staff and clients.

What are some common challenges faced by support services associates, and how can they be addressed?

Support Services Associates often manage multiple requests from staff and clients simultaneously, which can make prioritization challenging. Effective time management and clear communication with team members are crucial to ensuring that urgent tasks are handled promptly while maintaining a high standard of service. Additionally, adapting to new technologies or procedures is common in this role, so staying proactive about training and being open to feedback can help associates stay efficient and engaged.

What cities near Morris, CT are hiring for Support Services Associate jobs?

Cities near Morris, CT with the most Support Services Associate job openings:

Infographic showing various Support Services Associate job openings in Morris, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,618 per year, or $19.5 per hour.

E-Banking and Card Services Support Specialist

Middlebury, CT • On-site

Waterbury CT Teachers FCU
See more jobs at Waterbury CT Teachers FCUexternal

$24/hr

Full-time

Posted 29 days ago

Job description

Waterbury CT Teachers Federal Credit Union
Job Description
Job Title: Card Services/E-Banking Support
Department: Member Service
Reports To: VP - Member Experience
Supervises: None
Location: Middlebury Branch
NMLS: Not Required
FLSA Status: Non-Exempt
Level: 8
Date: September 2025
SUMMARY
Under general supervision and in compliance with Credit Union policies and procedures, assist with coordinating the Credit Union's Debit and Credit Card services and all remote banking services, ensuring that services are performing as expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Card Services:
  1. Establish new account files and process daily account file maintenance as necessary on the credit card system.
  2. Download and process daily Visa debit and credit card reports. Assist with research as necessary to resolve out of balance issues.
  3. Process payment transaction, adjustments and reversals via monetary batches through the credit card system
  4. Assist with monitoring all fraud reports and conduct investigations as needed. Prepare all entries necessary to track fraudulent transactions through the systems in an efficient and accurate manner.
  5. Review daily accounts blocked report to process card account re-issues with FIS and Fiserv EFT.
  6. Monitor activity on accounts blocked to ensure proper transfer of transaction(s) are processed.
  7. Submit and follow up on completed chargebacks in Fiserv EFT system.
  8. Enter provisional credits to members that have chargebacks pending. Send information to accounting department for provisional credits.
  9. Assists members with questions/concerns with VISA billings, disputes, lost, stolen, or fraudulent accounts, etc., and bring to satisfactory resolution.

E Services:
  1. Analyze and assist members with online banking issues including determining source of issue, guiding member to corrective action or contacting internal or external services to have issue addressed.
  1. Respond to member online banking and other member service requests and inquiries received through secure email and general email.
  1. Provide system usage reports to appropriate staff as requested.
  1. Process member transactions such as web bill pay payment posting or ACH posting.
  1. Assist with service tickets with online banking and mobile vendors.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
No non-essential duties and responsibilities have been assigned.
SUPERVISORY RESPONSIBILITIES
Not normally required to supervise other employees.
CORE COMPETENCIES
  1. Member service oriented. Understands importance of super-serving the membership. Independent, self-driven, collaborative personality.
  1. Strong organizational skills, creative thinker, decision making insight, problem solver, "people" skills. Goes above & beyond for the department and the membership.
  1. Proactive, positive, excellent communicator with exceptional writing skills. Communicates clearly and concisely to present ideas, facts and technical information.
  1. Ability to read and interpret documents such as vendor release notes, operating and maintenance instructions, procedure manuals and consumer compliance regulations.

EDUCATION
  1. High school diploma or equivalent. Bachelor or Associates degree preferred.
  1. Working knowledge of online banking and mobile banking systems.
  1. Previous experience working with plastic card back offices and associated software.
  1. Proficient in the use of computers and computer software such as Microsoft Office (Word, Excel).

EXPERIENCE
  1. Minimum two years of experience in a similar role or financial institution branch experience.
  2. Financial institution IT experience a plus.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

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