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Support Service Worker Jobs in Thorold, ON (NOW HIRING)

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Support Service Worker information

See Thorold, ON salary details

$7

$17

$30

How much do support service worker jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for support service worker in Thorold, ON is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.56 and $19.87 per hour, depending on experience, location, and employer.

What is a support service worker?

Support Service Workers are professionals who provide essential assistance in various settings such as healthcare, education, and social services. Their duties may include helping clients with daily tasks, offering emotional support, performing administrative work, or ensuring a safe and clean environment. They play a critical role in supporting the primary staff and improving the quality of services offered to clients or patients. Their work often requires strong interpersonal skills, empathy, and the ability to respond to diverse needs.

What are the key skills and qualifications needed to thrive as a support service worker?

To thrive as a Support Service Worker, you need a solid understanding of client care, basic health and safety procedures, and often a high school diploma or relevant certification such as a Personal Support Worker (PSW) certificate. Familiarity with assistive devices, documentation systems, and workplace safety protocols is typically required. Compassion, patience, and strong interpersonal skills help you build trust and effectively support clients’ daily living needs. These skills and qualities are essential for delivering reliable assistance and ensuring the safety and well-being of those you support.

What are some common challenges support service workers face when balancing multiple client needs?

Support Service Workers often manage the needs of multiple clients with varying priorities, which can be challenging when schedules conflict or urgent situations arise. Staying organized, communicating clearly, and setting realistic expectations with clients and colleagues are key strategies for success. It’s also common to collaborate closely with supervisors and other team members to ensure clients receive consistent, high-quality support. Developing strong time management skills and practicing self-care can help prevent burnout and maintain job satisfaction.

What is the difference between Support Service Worker vs Customer Service Representative?

AspectSupport Service WorkerCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentHealthcare, social services, community centersCall centers, retail, corporate offices
Industry UsageSocial services, healthcare, public assistanceRetail, telecommunications, banking

Support Service Workers and Customer Service Representatives both assist clients and customers, but Support Service Workers typically work in social or healthcare settings providing direct support, while Customer Service Representatives mainly handle inquiries and support via phone or online in retail or corporate environments. Both roles require strong communication skills and a high school diploma, but their work settings and specific duties differ significantly.

What cities near Thorold, ON are hiring for Support Service Worker jobs?

Cities near Thorold, ON with the most Support Service Worker job openings:

Support Service Worker jobs near you

Personal Support Worker (PSW)- Assisted Living

Good Shepherd Centres

Hamilton, ON • On-site

CA$21.55/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Hours of work: The successful candidates must be available to work a minimum of two different types of shifts (days and evenings or days and nights or a combination of all three). Shift hours are 7am to 3pm, 3pm to 11pm, and 11pm to 7am.

Rate of Pay: $21.55 per hour plus an additional $3 per hour PSW premium.

Reason for Posting: The posting is for an existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – Assisted Living/Personal Support Services.

How You Will Make an Impact

The successful applicant will provide personal care and home support services to clients living independently in the community.

  • To provide service in a person centered, dignified, culturally-competent and respectful manner that reflects the charism of Good Shepherd and which reflects an integrated anti-racism/anti-oppression framework
  • To assist clients with routine activities of daily living and instrumental Activities of Daily Living such as;
    • housekeeping and laundry
    • Personal care including bathing and showering
    • Toileting assistance including incontinence care
    • Transfers according to the plan of care; supervised, one person assist, two person assist and two person mechanical lift according to the clients care plan, program policies and practices and within scope of Practice of a PSW
  • Supporting clients while attending external appointments including accompaniment
  • Must be able to work across multiple locations within the city based on assigned schedule which may require walking up to 25 minutes from the hub location to the clients residence, walking up and down stairs in all seasons
  • Monitoring the safety of the clients including;
    • Encourage clients to use all required assistive aids, mobility aids including walkers and canes
    • Medication reminders and documentation
    • Responding to clients calls for assistance for unscheduled support 24 hours per day while on duty
    • Encourage clients to use hearing aids, glasses, Life Line necklaces/bracelets and other aids being used
  • Light housekeeping tasks and other instrumental activities of daily living including: Going to store for small grocery needs, providing laundry service, washing, drying, folding and putting away of laundry, hand washing of delicate items, tidying of bedroom and bathroom, changing bed linens, meal prep
  • Assessing and reporting any hazards or safety concerns to Program manager or designate
  • Electronic documentation is required so an understanding of computers and data entry is required.
  • Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations.

What You'll Bring to Our Team

  • Personal Support Worker Certificate in good standing and currently authorized to practice in the Province of Ontario
  • Minimum of 1 year's practical experience preferred
  • Demonstrated ability to work with adults with diverse and complex health and psycho-social needs
  • A demonstrated ability to work as an effective, responsive and accountable team member
  • Ability to work individually and as part of a team
  • Excellent time management skills and the ability to work independently in client homes and community settings
  • Strong verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
  • Fluency in a language in addition to English is an asset

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Apply