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Support Service Worker Jobs in Temple, TX (NOW HIRING)

Support Services Group

Team Leader

Waco, TX

$21 - $23/hr

Primary duties are to support inbound and escalated calls referred by Customer Service ... Working knowledge of Excel, Power Point and other Microsoft Office products. * Excellent written ...

Support Services Group

Team Leader

Waco, TX · On-site

$21 - $23/hr

Primary duties are to support inbound and escalated calls referred by Customer Service ... Working knowledge of Excel, Power Point and other Microsoft Office products. * Excellent written ...

Support Services Group

Team Leader

Waco, TX · On-site

$21 - $23/hr

Primary duties are to support inbound and escalated calls referred by Customer Service ... Working knowledge of Excel, Power Point and other Microsoft Office products. * Excellent written ...

CENTRAL COUNTIES CENTER FOR MENTAL

$16.11/hr

This service includes interventions to facilitate recovery and documentation of the provision of ... Maintain a working knowledge of current trends and developments in the mental health field by ...

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Showing results 21-40

All JobsSupport Service Worker JobsSupport Service Worker Jobs in Temple, TX

Support Service Worker information

See Temple, TX salary details

$8

$16

$23

How much do support service worker jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support service worker in Temple, TX is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.32 per hour, depending on experience, location, and employer.

What is a support service worker?

Support Service Workers are professionals who provide essential assistance in various settings such as healthcare, education, and social services. Their duties may include helping clients with daily tasks, offering emotional support, performing administrative work, or ensuring a safe and clean environment. They play a critical role in supporting the primary staff and improving the quality of services offered to clients or patients. Their work often requires strong interpersonal skills, empathy, and the ability to respond to diverse needs.

What are the key skills and qualifications needed to thrive as a support service worker?

To thrive as a Support Service Worker, you need a solid understanding of client care, basic health and safety procedures, and often a high school diploma or relevant certification such as a Personal Support Worker (PSW) certificate. Familiarity with assistive devices, documentation systems, and workplace safety protocols is typically required. Compassion, patience, and strong interpersonal skills help you build trust and effectively support clients’ daily living needs. These skills and qualities are essential for delivering reliable assistance and ensuring the safety and well-being of those you support.

What are some common challenges support service workers face when balancing multiple client needs?

Support Service Workers often manage the needs of multiple clients with varying priorities, which can be challenging when schedules conflict or urgent situations arise. Staying organized, communicating clearly, and setting realistic expectations with clients and colleagues are key strategies for success. It’s also common to collaborate closely with supervisors and other team members to ensure clients receive consistent, high-quality support. Developing strong time management skills and practicing self-care can help prevent burnout and maintain job satisfaction.

What is the difference between Support Service Worker vs Customer Service Representative?

AspectSupport Service WorkerCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentHealthcare, social services, community centersCall centers, retail, corporate offices
Industry UsageSocial services, healthcare, public assistanceRetail, telecommunications, banking

Support Service Workers and Customer Service Representatives both assist clients and customers, but Support Service Workers typically work in social or healthcare settings providing direct support, while Customer Service Representatives mainly handle inquiries and support via phone or online in retail or corporate environments. Both roles require strong communication skills and a high school diploma, but their work settings and specific duties differ significantly.

What job categories do people searching Support Service Worker jobs in Temple, TX look for?

The top searched job categories for Support Service Worker jobs in Temple, TX are:

What cities near Temple, TX are hiring for Support Service Worker jobs?

Cities near Temple, TX with the most Support Service Worker job openings:

Support Service Worker jobs near you
Infographic showing various Support Service Worker job openings in Temple, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,409 per year, or $16.1 per hour.

Team Leader

Support Services Group

Waco, TX

$21 - $23/hr

Full-time

Posted 25 days ago

Job description

Title: Team Lead

Department: Operations

Reports to: Program Manager

Pay: $21-$23 per hour depending on experience

Hours: Monday - Friday 7:00 AM - 4:00 PM

Job Summary:
The purpose of the Team Lead is to be a subject matter expert (SME) on all call center processes and policies. Primary duties are to support inbound and escalated calls referred by Customer Service Professionals as well as oversee Customer Service Professionals' behavior when providing floor support.

Duties/Responsibilities:

  • Accept and resolve escalated calls, emails or chats referred from Customer Service Professionals.
  • Assist Customer Service Professionals with escalated customer calls to ensure quality assurance standards are maintained.
  • Coach Customer Service Professionals on the technical aspects of calls resulting from QA monitors, client feedback and performance metrics (such as average handle time).
  • Oversee Customer Service Professionals' behavior when providing floor support, including schedule adherence, proper use of statuses, etc.
  • Escalate repeated behavioral issues and policy violations to the team manager.
  • Provide front line support to Customer Service Professionals, answering complex questions related to processing transactions, product knowledge, client policies/procedures and/or use of systems.
  • Act as a subject matter expert for multiple brands.
  • Research and troubleshoot escalated calls with customers and Customer Service Professionals; implement best course of action to resolve issues and drive first call resolution.
  • Perform duties of Customer Service Professionals during high call volume periods as needed and effectively resolve customer inquiries.
  • Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company values and standards.
  • Escalate issues or immediate needs to management that may impact the department and/or client.
  • Make recommendations to management team related to continuous process improvement in order to pinpoint and resolve problems, reduce errors, and prepare for marketing drives, procedural changes, new product roll out, system changes, etc.
  • Abide by corporate policies and procedures in all aspects of employment; must handle confidential information appropriately.
  • Foster a positive, successful, and professional work environment.
  • Resolve operational and interdepartmental problems quickly.
  • Other duties as assigned by management.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent knowledge of customer applications.
  • Proficiency with personal computers including Microsoft Word software.
  • Working knowledge of Excel, Power Point and other Microsoft Office products.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Demonstrated proficiency in effectively interacting with customers and employees; able to handle de-escalations to a positive end.
  • Ability to rapidly acquire a thorough knowledge of clients' processes and procedures; ability to effectively communicate those processes and procedures through training.
  • Ability to appropriately handle confidential information.
  • Flexible with regards to work schedule.
  • Bilingual a plus (Preferred).

Education and Experience:

  • High School Graduate or equivalent.
  • Minimum of 1-year previous experience as a call center representative.
  • Previous supervisory/leadership experience (Preferred).
  • Experience servicing the S2G clients (Preferred).
  • Some college preferred.

    Physical Requirements:

    • Light Work Examples: Work performed primarily while sitting at workstation; frequently operating computer keyboard and other office equipment; frequently gaining access to documents which may involve bending, stooping, lifting and reaching; occasionally walking and standing to assist Customer Service Professionals.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Employment Type: FULL_TIME

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