Your role will be to coordinate overall support process for incidents/service requests and ... Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas ...
Your role will be to coordinate overall support process for incidents/service requests and ... Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas ...
Your role will be to coordinate overall support process for incidents/service requests and ... Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas ...
Your role will be to coordinate overall support process for incidents/service requests and ... Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas ...
Technical Support Engineer
Atlanta, GA · On-site
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
Technical Support Engineer
Atlanta, GA · On-site
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
Technical Support Engineer
Atlanta, GA · On-site
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
Technical Support Engineer
Atlanta, GA · On-site
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
Buckhead Atlanta or Chicago Position is in-office. Description Essential Job Functions: This ... Excellent customer service skills * Basic knowledge of the insurance industry or technical ...
Buckhead Atlanta or Chicago Position is in-office. Description Essential Job Functions: This ... Excellent customer service skills * Basic knowledge of the insurance industry or technical ...
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
Sales Support Supervisor
Suwanee, GA · On-site
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
Sales Support Supervisor
Suwanee, GA · On-site
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
Quick apply
... Chicago, San Francisco, and St. Louis. Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales ...
... Chicago, IL, Toronto, ON, or Atlanta, GA office. The ideal candidate will be responsible for ... support, maintain, and enhance the service ServiceNow ITSM application. This position is for ...
... Chicago, IL, Toronto, ON, or Atlanta, GA office. The ideal candidate will be responsible for ... support, maintain, and enhance the service ServiceNow ITSM application. This position is for ...
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
... Services screening with fingerprint scan. Due to the citizenship requirement for this role, which ... These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates ...
Sales Support Specialist M-F 8AM to 5PM
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
Quick apply
Sales Support Specialist M-F 8AM to 5PM
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
Sales Support Specialist M-F 8AM to 5PM
Dahlonega, GA · On-site
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
Sales Support Specialist M-F 8AM to 5PM
Dahlonega, GA · On-site
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
IP Operations Specialist
Atlanta, GA · Remote
$28.02 - $35.16/hr
At least 3 years of experience in patent or trademark prosecution support services preferred ... In Chicago, Minneapolis, and Washington, D.C., the estimated starting pay is $26.15 - $32.82 per ...
IP Operations Specialist
Atlanta, GA · Remote
$28.02 - $35.16/hr
At least 3 years of experience in patent or trademark prosecution support services preferred ... In Chicago, Minneapolis, and Washington, D.C., the estimated starting pay is $26.15 - $32.82 per ...
Sales Support Specialist M-F 8AM to 5PM
Dahlonega, GA · On-site
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
Sales Support Specialist M-F 8AM to 5PM
Dahlonega, GA · On-site
$17.33 - $20.60/hr
Customer Service & Dealer Engagement * Maintain professional, clear, and helpful communication ... S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities ...
Customer Service Representative
$10 - $24.25/hr
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
Customer Service Representative
$10 - $24.25/hr
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
Customer Service Representative
Lawrenceville, GA · On-site
$10/hr
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
Customer Service Representative
Lawrenceville, GA · On-site
$10/hr
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Provide clerical and administrative support to the General Managers and Service Advisors. * Handle ...
Chicago, Philadelphia, Voorhees: $55,000 - $59,000 * Boston, Los Angeles: $58,000 - $61,000 * New ... Minimum three years of experience in customer service, case administration, or legal environments
Chicago, Philadelphia, Voorhees: $55,000 - $59,000 * Boston, Los Angeles: $58,000 - $61,000 * New ... Minimum three years of experience in customer service, case administration, or legal environments
Case Administrator (Legal Services/Administrative Support)
Atlanta, GA · Hybrid
$48K - $51K/yr
Chicago, Philadelphia, Voorhees: $54,329 - $57,525 * Boston, Los Angeles: $56,553 - $59,880 * New ... Minimum three years of experience in customer service, case administration, or legal environments
Case Administrator (Legal Services/Administrative Support)
Atlanta, GA · Hybrid
$48K - $51K/yr
Chicago, Philadelphia, Voorhees: $54,329 - $57,525 * Boston, Los Angeles: $56,553 - $59,880 * New ... Minimum three years of experience in customer service, case administration, or legal environments
Support Service Chicago information
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Full-time
Medical, Retirement, PTO
Re-posted 10 days ago
Job description
Support Manager, Managed Services Experience, Marietta, GA As the Support Manager with Managed Services experience, you will lead the team providing first and second level support for all managed customers. Your role will be to coordinate overall support process for incidents/service requests and establish objectives/metrics for the support desk operation that reflect the organization's overall goals. As the Cloud Support Manager, you will manage the performance and operation of 24x7x365 support to clients (internal and external) and ensure that service levels are achieved. You will also be responsible for managing staff to meet/exceed expectations about performance, defined metrics/benchmarks, and that standards and processes are followed. This position is 100% Onsite. Responsibilities: - Monitor all requests, incidents and problems reported or detected in the Cloud Support organization. - Develop and mature phone/ticket escalation processes to ensure free flow of information within the organization. - Drive ticket deep-dive analysis and develop strategies for improvement of team efficiency and effectiveness. - Oversee technical solutions and client documentation repository and ensure quality solutions and procedures are available and used by your team members. - Implement and cultivate capture of NPS scores to measure customer satisfaction. - Recruit, onboard, train and day-to-day lead Level-1 and level-2 support representatives in the Cloud Support team. Qualifications: - 8+ years of technology experience in a Managed Services Department. - 5+ years of experience in a leadership role. - People management experience. - Customer onsite and remote support experience. - Ability to work in a fast passed, dynamic environment. - Strong communication, writing, and presentation skills. - Data Center Operations and Infrastructure Design experience, an asset. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Marietta GA Jobs, Support Manager, Cloud Support, Incident Request, Service Request, Data Center, Operations, Infrastructure, Leadership, People Management, Managed Service Provider, Georgia Recruiters, IT Jobs, Georgia Recruiting Looking to hire for similar positions in Marietta, GA or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Support Managers for jobs Marietta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others. Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995