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Support Roles Jobs in Philadelphia, PA (NOW HIRING)

BrandNest

Call Center Representative

Philadelphia, PA · On-site

$17 - $27/hr

Opportunities to grow into leadership or client support roles. * Consistent scheduling and structured support. Qualifications * High school diploma or equivalent. * Strong verbal communication and ...

United States Army

Medical HPSP

Trainer, PA

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Dental HPSP

Hatboro, PA

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Dental HPSP

Folsom, NJ

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Dental HPSP

Paulsboro, NJ

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Medical HPSP

Haddonfield, NJ

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Dental HPSP

Pitman, NJ

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

United States Army

Medical HPSP

Ridley Park, PA

$2.3K/mo

Work in diverse settings--combat support roles, humanitarian missions, and global health initiatives--while building a network of physician leaders. Join thousands of physicians who started their ...

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Support Roles information

See Philadelphia, PA salary details

$12

$22

$43

How much do support roles jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support roles in Philadelphia, PA is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is the difference between Support Roles vs Customer Service Representatives?

AspectSupport RolesCustomer Service Representatives
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical settings, call centers, online support platformsCall centers, retail, online chat, in-person interactions
Employer & Industry UsageIT, tech companies, telecom, manufacturingRetail, hospitality, telecom, e-commerce
Common Search & ComparisonTechnical support, help desk, troubleshootingCustomer support, client service, complaint resolution

Support Roles typically involve technical assistance, troubleshooting, and resolving product or service issues, often requiring specific technical skills. Customer Service Representatives focus on assisting customers with inquiries, complaints, and general support, emphasizing communication skills. While both roles aim to enhance customer satisfaction, Support Roles are more technical, whereas Customer Service Representatives handle more general customer interactions.

What are careers in support roles?

Support roles encompass jobs that assist and enable the core functions of an organization, such as customer service, technical support, administrative assistance, and help desk positions. These roles often require strong communication skills, problem-solving abilities, and familiarity with relevant tools or software. They typically involve working in team environments and may require specific certifications or training depending on the industry.

What are support roles jobs?

Support roles jobs involve assisting customers, clients, or internal teams by providing technical help, information, or administrative assistance. Common positions include customer service representatives, technical support specialists, and administrative assistants, often requiring good communication skills and problem-solving abilities.

What are support roles?

Support roles are jobs that involve assisting and providing services to customers, clients, or internal teams. These positions often include roles such as customer service representatives, technical support specialists, and help desk agents, requiring strong communication and problem-solving skills. Support roles may involve using tools like ticketing systems and may require specific training or certifications depending on the industry.

Production Support Coordinator (Machinery Installation Engineer)-Philadelphia, Pennsylvania

Chester Heights, PA

Philly Shipyard Inc
Ship and Boat Building • 1 - 5K employees
Learn more about Philly Shipyard Incexternal

$40.75 - $53.25/hr

Full-time

Posted 15 days ago

Job description

SUMMARY
Hanwha Philly Shipyard is undertaking a major digital transformation through the implementation of SAP S/4HANA and integrated Production/Operation Support System. The Process Support Coordinator will support the Process Innovation (PI) Team in implementing and maintaining business processes and system solutions related to shipyard production operations. This role will assist with coordination between departments, support system implementation activities, and help ensure effective adoption of new systems and processes across the organization.
ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Follow all Hanwha safety procedures, policies, and regulations and promote a strong safety and quality culture throughout testing and commissioning activities.
  • Support Test & Commissioning teams with operational processes, production systems, and testing and commissioning activities for vessel machinery, systems, and equipment.
  • Review, validate, and maintain production and testing data, including work orders, schedules, test results, technical documentation, and related SAP and non-SAP information.
  • Review, interpret, and support the execution of approved test procedures, technical drawings, equipment manuals, specifications, and other technical requirements associated with vessel testing and commissioning.
  • Perform and support functional, operational, and performance testing of vessel machinery, systems, and equipment, including onboard testing and final commissioning activities.
  • Participate in Builder's Sea Trials and Acceptance Trials and support testing, commissioning, and system verification activities required prior to vessel delivery.
  • Support troubleshooting, investigation, and resolution of equipment and system deficiencies and assist in identifying appropriate corrective actions.
  • Record test results, maintain accurate technical documentation, and provide timely feedback regarding testing progress, commissioning activities, equipment performance, and identified deficiencies.
  • Coordinate testing and commissioning activities with T&C, Production, Engineering, Quality, vendors, customers, regulatory agencies, and other internal and external stakeholders.
  • Support system integration and final commissioning activities and assist with the verification of vessel machinery and systems prior to delivery.
  • Apply practical knowledge of marine machinery, engineering systems, and vessel operations to identify potential technical and operational issues during testing and commissioning activities.
  • Support process improvement and standardization initiatives to enhance the safety, quality, efficiency, and consistency of HPSI testing and commissioning processes.
  • Support and provide guidance to Production personnel, junior T&C team members, and apprentices regarding testing procedures, system operation, and commissioning activities as required.
  • Participate in shipbuilding projects, onboard testing, commissioning, and sea trial activities and provide progress updates and technical information as needed.
  • Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILTY
This position has no supervisory responsibilities.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in Engineering, Information Systems or related field preferred.
  • 5+ years of experience in ERP systems, business process support, or operations support roles.
  • Experience working with ERP systems (SAP preferred) in manufacturing, shipbuilding, or heavy industry is preferred.
  • Basic understanding of manufacturing processes, production planning, and operational processes is preferred.
  • Demonstrated ability to manage cross-departmental projects and communicate technical information effectively.

WORK ENVIRONMENT
Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be executed indoors or outdoors and may involve exposure to inclement weather conditions.
* Hanwha Philly Shipyard is a TOBACCO-FREE facility.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
POSITION TYPE/EXPECTED HOURS OF WORK
This is an on-site, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Hanwha Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment, and training of employees during employment shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Hanwha Philly Shipyard does not, and will not, discriminate because of the disability of such an individual.

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