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Support Operations Program Manager Jobs in Ontario

Magna

Program Manager

Guelph, ON · On-site

CA$90K - CA$125K/yr

We invest in our employees, providing them with the support and resources they need to succeed. As ... Manages all aspects of program builds including cost, delivery, suppliers, customers, internal ...

Magna

Program Manager

Penetanguishene, ON · On-site

CA$72K - CA$100K/yr

We invest in our employees, providing them with the support and resources they need to succeed. As ... Provide guidance to Management in all Program related decisions. Provide timely coaching ...

Sybridge Technologies

Program Manager

Windsor, ON · On-site

SyBridge Technologies Program Manager - Injection Molding & Customer Solutions Position Summary In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies, the Program ...

Curtisswright

Program Manager - Onsite

Ottawa, ON · On-site

CA$119K - CA$159K/yr

Support and direct Curtiss-Wright teams for existing fresh lot orders, repairs, returns, product ... Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are ...

Acosta

Program Manager, Transformation

Mississauga, ON · On-site

They bring a balanced combination of strategic thinking, operational discipline, financial acumen ... Collaborate closely with Change Enablement, Communications, and Business Readiness teams to support ...

LUTHERAN SOCIAL SERVICES OF THE NAT

... supports, and assists RSSEP Case Managers who provide employment-focused case management to ... and operational management of LSSNCA's RSSEP contract with the Virginia Department of Social ...

HDR

Senior Program Manager

Toronto, ON · On-site

Support and participate in meetings, including public meetings. * Implement effective technical and program/project management protocols, including effective program controls * Exemplify leadership ...

L3HHCM20

Lead, Program Manager

Dundas, ON

From long-range covert surveillance missions to search and rescue operations, our MX-series systems ... Ensure direct report training and development * 25% Travel may be required to support proposal ...

Quantum Space

CA$180K - CA$225K/yr

Our high-mobility spacecraft platforms support national security, civil, and commercial missions ... on-orbit operations * Technical depth in systems engineering, I&T, or instrument development ...

Magna

Outsource Program Manager

Brampton, ON · On-site

CA$94K - CA$125K/yr

We invest in our employees, providing them with the support and resources they need to succeed. As ... Coordinate with engineering, program management, and plant teams to ensure on-time delivery ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Ontario are hiring for Support Operations Program Manager jobs?

Cities in Ontario with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Manager

Guelph, ON • On-site

Magna
Investment Clubs and Venture Capital Companies • 11 - 50 employees
Learn more about Magnaexternal

CA$90K - CA$125K/yr

Full-time

Re-posted 13 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

  • Immediate, open position
  • $90,000 - $125,000 annual compensation
  • Completion of university degree in engineering or a related field required
  • 3-5 year's of related experience managing programs in a production/manufacturing environment required
  • Previous experience with GD&T required
  • Strong moulding process knowledge (RIM, TPO, EPP) an asset
  • Knowledge of tool construction is an asset
  • Ability to read part drawings
  • Excellent verbal and written communication skills required
  • Self-starter and willing to take on new challenges
  • Effective organization skills and ability to manage a heavy workload
  • Problem solving and decision-making skills to deal with issues as they arise
  • Negotiation/persuasion skills
  • Ability to handle difficult situations professionally
  • Regular travel required. Valid passport and driver's license required
  • Must have a proven performance, safety and attendance record not less than 6 months in current role

MAIN DUTIES:

  • Manages all aspects of program builds including cost, delivery, suppliers, customers, internal production and engineering changes
  • Conducts APQP activities including PDP & TraX, customer systems, internal documentation, maintaining PDP folders, gate reviews, CFTs, ECN system, and PPAP
  • Coordinates communication regarding program information between departments
  • Ability to meet/manage Program Budget (on average, $10, 000, 000)
  • Troubleshoots customer assembly plant issues
  • Validates designs through DV /PV testing, assembly trials and ergo studies
  • Participates in design decision making (feasibility, functionality, manufacturing ability)
  • Supports quoting of new business and assists with defining process requirements
  • Creates and presents quality and/or design issues and resolutions to customers
  • Manages build inventories with the production team
  • Other duties as assigned
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Exteriors

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