SD · On-site
Bachelor's degree Experience: 10 years The Program Manager provides overall management, leadership, integration, and accountability for the contract or task order in support of a defense research and ...
SD · On-site
Bachelor's degree Experience: 10 years The Program Manager provides overall management, leadership, integration, and accountability for the contract or task order in support of a defense research and ...
Program Manager
Toronto, ON · On-site +1
The Role We are supporting a leading capital markets client through a critical market ... Facilitate collaboration across business, product, operations, and technology teams to ensure ...
Program Manager
Toronto, ON · On-site +1
The Role We are supporting a leading capital markets client through a critical market ... Facilitate collaboration across business, product, operations, and technology teams to ensure ...
Program Manager
Newmarket, ON · On-site
Program Manager Location: In office 4 days/week (1 day virtual) Salary: $80,000-85,000 per annum ... necessary to support the success of programs and services. * Provide strategic and operational ...
Quick apply
Program Manager
Newmarket, ON · On-site
Program Manager Location: In office 4 days/week (1 day virtual) Salary: $80,000-85,000 per annum ... necessary to support the success of programs and services. * Provide strategic and operational ...
Program Manager
Newmarket, ON · Hybrid
Program Manager Location:In office 4 days/week (1 day virtual) Salary:$80,000-85,000 per annum ... necessary to support the success of programs and services. * Provide strategic and operational ...
Program Manager
Newmarket, ON · Hybrid
Program Manager Location:In office 4 days/week (1 day virtual) Salary:$80,000-85,000 per annum ... necessary to support the success of programs and services. * Provide strategic and operational ...
Program Manager
Toronto, ON · On-site
Working across business, technology, operations, and vendor teams, you will own the integrated ... Wellness Support - Fitness reimbursement benefit to promote health and well-being. * Business Coach ...
Program Manager
Toronto, ON · On-site
Working across business, technology, operations, and vendor teams, you will own the integrated ... Wellness Support - Fitness reimbursement benefit to promote health and well-being. * Business Coach ...
Program Manager
Toronto, ON · Hybrid
You will support building scalable processes that bring predictable delivery while preserving innovation. Programs managed will span concept development through production readiness and market launch.
Program Manager
Toronto, ON · Hybrid
You will support building scalable processes that bring predictable delivery while preserving innovation. Programs managed will span concept development through production readiness and market launch.
The Legal Support Operations Coordinator, under the guidance of the Manager, Legal Support, plays a ... In addition, our learning and development programs-such as mentorship opportunities, employee ...
The Legal Support Operations Coordinator, under the guidance of the Manager, Legal Support, plays a ... In addition, our learning and development programs-such as mentorship opportunities, employee ...
With expertise in sustainable studies, asset building and operations, and industry-leading ... Support and mentor Project Managers and technical teams throughout project execution. * Develop ...
With expertise in sustainable studies, asset building and operations, and industry-leading ... Support and mentor Project Managers and technical teams throughout project execution. * Develop ...
Program Manager
Mississauga, ON · On-site
With expertise in sustainable studies, asset building and operations, and industry-leading ... Support and mentor Project Managers and technical teams throughout project execution. * Develop ...
Program Manager
Mississauga, ON · On-site
With expertise in sustainable studies, asset building and operations, and industry-leading ... Support and mentor Project Managers and technical teams throughout project execution. * Develop ...
Program Manager
Toronto, ON · On-site
As a Program Manager, you will be responsible for overseeing the PMO's operations and driving ... Support resource forecasting, including soft and hard bookings, and support with scheduling ...
Program Manager
Toronto, ON · On-site
As a Program Manager, you will be responsible for overseeing the PMO's operations and driving ... Support resource forecasting, including soft and hard bookings, and support with scheduling ...
Program Manager
Toronto, ON · On-site
As a Program Manager, you will be responsible for overseeing the PMO's operations and driving ... Support resource forecasting, including soft and hard bookings, and support with scheduling ...
Quick apply
Program Manager
Toronto, ON · On-site
As a Program Manager, you will be responsible for overseeing the PMO's operations and driving ... Support resource forecasting, including soft and hard bookings, and support with scheduling ...
Program Manager
Chalk River, ON · On-site
Tracking and reporting APWB commitments, supporting reforecasting activities, and ensuring staffing ... business operations within a complex technical or regulated environment, or an equivalent ...
Program Manager
Chalk River, ON · On-site
Tracking and reporting APWB commitments, supporting reforecasting activities, and ensuring staffing ... business operations within a complex technical or regulated environment, or an equivalent ...
This Lead Global Program Manager is a hands-on executor who will build, run, and continuously ... Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ...
This Lead Global Program Manager is a hands-on executor who will build, run, and continuously ... Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ...
Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Tiercon manages 5 sites across 2 cities employing approximately 550 people throughout Canada ... After Launch, support program through Engineering Changes * Prepare cost reduction proposals • ...
Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Tiercon manages 5 sites across 2 cities employing approximately 550 people throughout Canada ... After Launch, support program through Engineering Changes * Prepare cost reduction proposals • ...
Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Manage tooling suppliers including costing, tool designs, builds, trials and production sign off After Launch, support program through Engineering ChangesPrepare cost reduction proposals * Review ...
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Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Manage tooling suppliers including costing, tool designs, builds, trials and production sign off After Launch, support program through Engineering ChangesPrepare cost reduction proposals * Review ...
Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Tiercon manages 5 sites across 2 cities employing approximately 550 people throughout Canada ... After Launch, support program through Engineering Changes * Prepare cost reduction proposals • ...
Program Manager
Stoney Creek, ON · On-site
CA$105K/yr
Tiercon manages 5 sites across 2 cities employing approximately 550 people throughout Canada ... After Launch, support program through Engineering Changes * Prepare cost reduction proposals • ...
Program Manager
Chalk River, ON · On-site
Supporting and working with S&T HoDs and Program Managers to assure the mission's Resource Planning Needs are fully defined, understood, and maintained on a regular basis (includes staffing, supply ...
Program Manager
Chalk River, ON · On-site
Supporting and working with S&T HoDs and Program Managers to assure the mission's Resource Planning Needs are fully defined, understood, and maintained on a regular basis (includes staffing, supply ...
Program Manager III
Toronto, ON · On-site
The Program Manager III independently leads medium-to-large cross-functional technical programs ... Technical Operations. * Make a difference at scale, supporting a large employee base where your ...
Program Manager III
Toronto, ON · On-site
The Program Manager III independently leads medium-to-large cross-functional technical programs ... Technical Operations. * Make a difference at scale, supporting a large employee base where your ...
Program Manager
Windsor, ON · Hybrid
SyBridge Technologies Program Manager - Injection Molding & Customer Solutions Position Summary In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies,the Program ...
Program Manager
Windsor, ON · Hybrid
SyBridge Technologies Program Manager - Injection Molding & Customer Solutions Position Summary In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies,the Program ...
Program Manager
Guelph, ON · On-site
CA$90K - CA$125K/yr
We invest in our employees, providing them with the support and resources they need to succeed. As ... Manages all aspects of program builds including cost, delivery, suppliers, customers, internal ...
Program Manager
Guelph, ON · On-site
CA$90K - CA$125K/yr
We invest in our employees, providing them with the support and resources they need to succeed. As ... Manages all aspects of program builds including cost, delivery, suppliers, customers, internal ...
Support Operations Program Manager information
What is a support operations program manager?
Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.
How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?
Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.
What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?
To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.
What is the difference between Support Operations Program Manager vs Customer Support Specialist?
| Aspect | Support Operations Program Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operations | Usually requires a high school diploma or associate degree, with customer service training |
| Work Environment | Oversees support teams, manages processes, and improves support workflows in corporate settings | Interacts directly with customers via calls, chats, or emails to resolve issues |
| Employer & Industry Usage | Common in tech, SaaS, and enterprise support companies | Found across retail, telecom, and service industries |
The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.
What cities in Ontario are hiring for Support Operations Program Manager jobs?
Cities in Ontario with the most Support Operations Program Manager job openings:
Program Manager
SD • On-site
Gemini Industries Inc.
Full-time
Re-posted 16 days ago
Job description
Location: National Capital Region (NCR)
Clearance: TS/SCI
Education: Bachelor's degree
Experience: 10 years
The Program Manager provides overall management, leadership, integration, and accountability for the contract or task order in support of a defense research and development customer. The Program Manager is responsible for day-to-day contract performance, workforce execution, cost/schedule/quality management, regulatory compliance, customer communications, and integrated problem resolution.
Specific responsibilities include but are not limited to:
Manage all aspects of contract and task order execution, including administration, staffing, security, training, quality assurance, deliverable tracking, and performance reporting.
Develop, implement, and execute plans for contract management aligned to requirements, customer priorities, regulations, and Gemini standards.
Plan, direct, and coordinate work activities of all personnel involved in contract performance.
Exercise authority for regulatory compliance and approval of contract-related expenses in accordance with company processes and contractual requirements.
Integrate problem resolution into ongoing work activities without degradation to fiscal integrity, mission support, or workforce efficiency.
Serve as the primary management interface for Government stakeholders and Gemini leadership.
Lead quality assurance, continuous improvement, and performance management activities.
Supervise personnel supporting major research and development efforts for defense organizations.
Qualifications:
The candidate must have the following qualifications:
Active Top Secret/SCI clearance.
Bachelor's degree.
Ten (10) years specialized experience as a Program Manager performing SETA Support of similar size, scope and complexity required.
At least five (5) years of demonstrated supervisory experience in planning, developing, and executing research and development (R&D) or Systems Engineering and Technical Assistance (SETA) support efforts for a DoW organization.
Experience developing and executing contract management plans addressing administration, security, training, quality assurance, staffing, and performance control.
Ability to plan, direct, coordinate, and integrate multidisciplinary personnel across all aspects of contract performance.
The following qualifications are desired:
Master's degree preferred
Experience serving as a Program Manager on a DARPA contract is highly preferred.
Management courses or Program Management Professional (PMP) Certification Preferred.
Travel: Occasional local and CONUS travel for customer meetings, program reviews, and contract execution.
Other Requirements:
E-Verify Notice of Participation
This employer participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
For more information on E-Verify, please visit: www.e-verify.gov
Employment Type: Contingent - Full-Time