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Support Operations Program Manager Jobs in Oklahoma

Deputy Academy Program Manager

Oklahoma City, OK · On-site

$108K/yr

Experience supporting government contracts or working in federally regulated environments. * Familiarity with training program management or academic support operations. * Understanding of ...

The Program Manager leads the contract team, manages operational execution, monitors technical performance, supports staffing and onboarding, and ensures the contractor meets programmatic goals for ...

The Program Manager leads the contract team, manages operational execution, monitors technical performance, supports staffing and onboarding, and ensures the contractor meets programmatic goals for ...

The Program Manager leads the contract team, manages operational execution, monitors technical performance, supports staffing and onboarding, and ensures the contractor meets programmatic goals for ...

The Program Manager leads the contract team, manages operational execution, monitors technical performance, supports staffing and onboarding, and ensures the contractor meets programmatic goals for ...

... program operations, research, evaluation, and program management experience in working with ... Actively supports TSET's commitment to preventing cancer and cardiovascular disease in Oklahomans ...

The Program Manager will lead the E6-B Contractor Logistics Support program based in Oklahoma City ... Provide continuous supply support operations 24 hours a day, 7 days a week, including holidays, to ...

Program Manager, E6-B

Oklahoma City, OK · On-site

$132K/yr

The Program Manager will lead the E6-B Contractor Logistics Support program based in Oklahoma City ... Provide continuous supply support operations 24 hours a day, 7 days a week, including holidays, to ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

Infographic showing various Support Operations Program Manager job openings in Oklahoma as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Program Manager - C-UAS Mobile Training Team Operations with Security Clearance

Albert, OK • On-site

KBR
IT Services • 10K+ employees

Other

Posted 17 days ago


KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz


Job description

Title:
Program Manager - C-UAS Mobile Training Team Operations Program Summary KBR's Missile, Aviation, and Ground Systems (MAGS) division delivers mission engineering solutions for critical U.S. Army programs, specializing in aviation and ground systems, integrated air and missile defense, and threat and target systems. As a trusted partner of the U.S. Department of War, MAGS provides innovative, technology-driven solutions to enhance national security. With a global presence and a strong ethical framework, KBR ensures secure, effective, and mission-ready capabilities worldwide. Job Summary The Program Manager (PM) serves as the senior leader responsible for the overall management, execution, and performance of a nationwide Counter-Unmanned Aircraft System (C-UAS) Mobile Training Team (MTT) program supporting Department of War and Joint Force customers. The PM provides strategic oversight of training operations, instructor workforce management, curriculum development, quality assurance, contract compliance, and customer relations while ensuring the successful delivery of operational C-UAS training at multiple CONUS and OCONUS locations. The PM serves as the primary point of contact for Government customers, Contracting Officers, Contracting Officer Representatives (CORs), and supported military organizations. The position is responsible for maintaining training readiness, coordinating deployment of mobile instructors, ensuring curriculum relevance, and scaling resources to meet evolving mission requirements. Roles and Responsibilities Program Leadership and Management * Direct all aspects of C-UAS Mobile Training Team operations supporting military installations, joint organizations, and operational units.
* Serve as the primary interface with Government leadership, Contracting Officers, CORs, and supported commands.
* Develop and execute strategic plans to support operational and training objectives.
* Lead a geographically dispersed workforce of instructors, curriculum developers, training coordinators, and support personnel.
* Ensure program performance meets contractual requirements, performance metrics, and quality standards.
* Manage contract execution, staffing plans, risk mitigation, and program budgets. Mobile Training Team Operations * Oversee deployment and execution of mobile training events supporting operator, maintainer, instructor, and staff-level training.
* Coordinate training schedules, instructor assignments, travel requirements, and resource allocation.
* Maintain the capability to support multiple concurrent training teams and surge operations.
* Ensure training events are delivered on schedule and meet operational requirements.
* Monitor instructor readiness, qualifications, certifications, and professional development. Curriculum and Instruction Management * Oversee the development, maintenance, and revision of Programs of Instruction (POIs), lesson plans, and training materials.
* Ensure integration of emerging C-UAS tactics, techniques, procedures (TTPs), lessons learned, and operational best practices.
* Coordinate curriculum updates with government stakeholders and training organizations.
* Ensure instruction aligns with Joint Training System principles and approved doctrine.
* Support Train-the-Trainer and Master Trainer initiatives. Quality Assurance and Performance Management * Implement and maintain a Quality Control Program (QCP) to ensure contract compliance.
* Monitor training effectiveness through student evaluations, instructor assessments, and performance metrics.
* Review After Action Reports (AARs), lessons learned, and operational feedback to drive continuous improvement.
* Ensure all deliverables, reports, and contractual requirements are completed accurately and on time.
* Identify program risks and implement corrective actions as required. Personnel Leadership * Recruit, mentor, supervise, and evaluate training staff and operational personnel.
* Develop workforce readiness and succession planning initiatives.
* Maintain personnel accountability and ensure compliance with security and training requirements.
* Foster a culture of professionalism, innovation, and operational excellence. Customer Engagement and Stakeholder Coordination * Build and maintain effective relationships with military commands, training organizations, and government stakeholders.
* Lead regular program reviews, planning meetings, and operational briefings.
* Provide executive-level reporting on program status, readiness, training metrics, and performance outcomes.
* Support government inspections, audits, and performance reviews. Minimum Qualifications * Former military officer, senior NCO with C-UAS, air defense, electronic warfare, force protection, or training management experience.
* Bachelor's degree in education, Military Science, Business Administration, Program Management, Organizational Leadership, or related discipline.
* Minimum of 10 years of Department of Defense, military, or federal training program management experience.
* Minimum of 5 years managing large-scale, geographically dispersed teams.
* Experience managing training operations, operational training programs, or fielding and training initiatives.
* Demonstrated experience leading teams supporting military operations, force development, or readiness programs.
* Active SECRET security clearance; ability to maintain clearance throughout employment.
* Ability to travel extensively (up to 50%). Preferred Qualifications * Master's degree in a related field.
* Program Management Professional (PMP) certification or DAWIA certification for Program Management.
* Experience supporting Joint, Combatant Command, Service-level, or Defense Agency organizations.
* Experience with Systems Approach to Training (SAT) and Instructional Systems Design (ISD).
* Familiarity with Joint Training System (JTS), doctrine development, and operational readiness programs. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998