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Support Operations Program Manager Jobs in Michigan

Linacast, Inc

Program Manager

Alma, MI · On-site

The Program Manager is an experienced program manager and serves as the primary and responsible ... Initiate regular operational interaction & communication activities via launch teams. * Support ...

Hire Quality Strategies

Program Manager

Detroit, MI · On-site

The Program Manager is a thinker who will facilitate all program deliverables, supporting OEM ... daily operations, delivers measurable outcomes, and positions the organization for long-term ...

360 IT Professionals

Program Manager

Lansing, MI · On-site

Title:Litigation Support Program Manager Location:Lansing, MI Duration:8 months Position ... supporting material Develop plans for file consolidation (Operations Center, Austin Building, SOS ...

Mid--states-Bolt-

Program Manager

Burton, MI · On-site

... Operations. * Coordinate resolution of customer quality concerns and support root cause and ... Program Management, or Industrial Distribution. * Experience managing strategic accounts and cross ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

Manager Trainee - Operational Strength Program

Detroit, MI • On-site

Avis Budget Group
See more jobs at Avis Budget Groupexternal

$56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Avis Budget Group rating

6.1

Company rating: 6.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

Job description

Salary: $56,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included)
Strengthen Your Skills with our Operational Strength Program (OSP)
At Avis Budget Group, we believe great leaders are built through investment with hands-on experience, personalized guidance, and accelerated career opportunities. Our Operational Strength Program (OSP),beginning January 2027, is designed for ambitious, high-potential leaders ready to master our operations and drive their careers. This immersive program combines structured learning, functional rotations, and real-world immersion-equipping you with the strategic skills, leadership confidence and business acumen to successfully lead operations for a Fortune 500 organization.
What You'll Do:
Join us as a Trainee in our Operational Strength Program and kick-start your path to becoming an Operations Manager. This full-time, immersive program combines hands-on training in operations, customer service, logistics, and team leadership with a cohort of peers from across the country.
You'll rotate through key operational functions, receive personalized mentorship from experienced leaders, and build the skills to drive team performance and operational excellence in a fast-paced environment.
With operations across the country, successful Operations Managers must be open to relocation in order to grow their careers and advance to more senior level management roles. Accordingly, willingness and ability to relocate to any one of our locations nationwide, in the Company's discretion, following completion of the initial eight (8) week structured training curriculum, is an essential requirement of the Program and a mandatory condition of your participation.
This is your opportunity to grow within a Fortune 500 company, accelerate your career, and build a strong foundation for long-term leadership success.
As an OSP Manager-in-Training, you'll embark on a comprehensive 12-month career launching journey that includes:
  • Structured learning to strengthen your skill set

  • Growing within an OSP peer cohort designed for collaboration and support

  • Applying new skills daily through hands-on experience

  • Rotating across different operations functions

  • Coaching and support from senior leaders

  • Additional compensation for top performers

  • Perks to accelerate your journey, including a company car (insurance, gas, and maintenance fully covered)

  • Relocation support to move to a new location

Perks You'll Get:
  • Annual Compensation: $56,000/year

  • Sign On Bonus: $2,500 to get you started

  • Company Vehicle: Gas, insurance, and maintenance included

  • Career placement: Guaranteed transition into a management role upon program completion

  • Paid Time Off

  • Leadership Development Training & Coaching from Senior Leaders

  • 401K Retirement Plan with full company match up to 6% following 1-year of service

  • Comprehensive Benefits: Competitive Medical, Dental, Vision, Life and Disability insurance

  • Voluntary Benefits: Group Legal, Identity Theft Protection, and additional life insurance coverage, and other voluntary benefit programs

  • Employee Discounts: Reduced pricing on Avis / Budget vehicle purchases and other employee discounts

  • Employee Assistance Program (EAP): Counseling, financial/legal consultation, and care service referrals

What we're looking for:
  • 2- or 4-year college degree OR 4 years of military service

  • Ability and willingness to relocate anywhere nationwide

  • Data-focused problem solver with strong analytical skills

  • Experience as a team member or team leader (e.g. sports, clubs, military, etc.)

  • Ability to work shifts, weekends, and holidays

  • Valid driver's license and authorized to work in the United States

  • Strong, leadership potential, resilience and passion for leading teams

  • Ability to thrive in a hands-on, fast-paced, high-volume environment

  • Emotional intelligence, urgency, and a solutions-focused mindset

  • Regular, on-site presence (this role is not remote)

Extra points for this:
  • At least one year of experience providing high-quality customer service, with a demonstrated strong work ethic-such as working during college or mentoring others in school, work, or service settings.

Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference in the lives of our colleagues, customers, and the communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Romulus
Michigan
United States of America

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