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Support Operations Program Manager Jobs in Maryland

Program Manager

Aberdeen, MD · On-site +1

$150K - $225K/yr

RSC2 provides breakthrough expertise, support services, and technologies to make operations ... RSC2 is currently looking for a Contract Program Manager to join our growing team in Aberdeen ...

Program Manager

Fort George G Meade, MD · On-site +1

$110K - $266K/yr

RSC2 provides breakthrough expertise, support services, and technologies to make operations ... Responsibilities: * Manage and execute programs in accordance with appropriate statutes ...

Supervise and manage contract personnel supporting operations at multiple sites while fostering a high-performing, customer-focused team environment. * Analyze complex program challenges and develop ...

New

Program Manager (5664)

Aberdeen, MD · On-site

$103K - $123K/yr

Bennett Aerospace, Inc., a subsidiary of Three Saints Bay, LLC, is seeking an experienced Program Manager II to support DoD acquisition and operational programs. This role interfaces directly with ...

E-logic Inc is looking for a Program Manager to manage all contract operations at Fort Detrick, MD ... Maintain continuity between on-site support operations and corporate offices. * Respond to ...

E-logic Inc is looking for a Program Manager to manage all contract operations at Fort Detrick, MD ... Maintain continuity between on-site support operations and corporate offices. * Respond to ...

Showing results 41-60

Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Maryland are hiring for Support Operations Program Manager jobs?

Cities in Maryland with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Program Manager - SATCOM Operations

Fort George G Meade, MD • On-site

Peraton
IT Services • 10K+ employees

$146K - $234K/yr

Full-time

PTO

Re-posted 27 days ago


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz


Job description

Responsibilities

Peraton is seeking an experienced Program Manager that will lead execution of an Operations & Maintenance program supporting SATCOM infrastructure and global mobility communications. This role serves as the single point of accountability for all program performance across operations, engineering, cybersecurity, and subcontractor management in a 24x7x365 environment.

Responsibilities:

  • Overall program execution and delivery of all contractual requirements, ensuring mission availability, SLA performance, and compliance with DoD operational and cybersecurity standards.
  • Interface directly with Government stakeholders including CSCO/EMSS PMO and DITCO contracting, providing program status, risk management, and performance reporting.
  • Requires oversight of geographically dispersed teams supporting SATCOM gateway operations, baseband infrastructure, and enterprise communications services. The PM will manage multi-vendor subcontractors, coordinate cross-functional workstreams, and integrate operations into a unified execution framework.
  • Lead transition-in planning and execution, including 30/60/90-day plans, staffing, and operational continuity. The PM will ensure FCC license continuity, COMSEC accountability, and uninterrupted mission operations during transition and steady state.
  • Ensures compliance with RMF, CTSP, DFARS, and IAVA requirements, including remediation timelines and cybersecurity governance. 
  • Establish metrics-driven program oversight, including KPIs, Monthly Management Reports (MMR), Mission Status Reports (MSR), and PMR briefings.
  • This position requires leadership of high-tempo mission operations with strict availability requirements (99.9%), coordination of maintenance and system upgrades, and execution within highly regulated, mission-critical DoD environments.***This position is contingent upon award of contract***
Qualifications

Required Qualifications:

  • Minimum of Top Secret clearance with SCI eligibility. Contract requires TS/SCI. The candidate must maintain the clearance
  • Bachelor's degree in engineering, computer science, business, or related field
  • 12+ years leading large-scale DoD programs (SATCOM, O&M, or enterprise IT environments)
  • 10+ years managing 24x7x365 operations across geographically distributed teams
  • Demonstrated experience integrating multiple workstreams or contracts into unified operations
  • Strong experience with DoD cybersecurity frameworks (RMF, DFARS, CTSP, IAVA)
  • Experience managing subcontractors in multi-site operational environments
  • Familiarity with DoD reporting structures and program governance (e.g., DoDI 8100.04, KPIs, thresholds)
Desired Qualifications:
  • Master's degree in engineering, business, or related technical field
  • PMP or PgMP certification
  • ITIL Foundation or higher
  • DoD IAM Level II or higher (DoD 8140 / 8570 compliance)
  • Experience with SATCOM operations, including Iridium or LEO/MEO constellations
  • COMSEC experience (ISM/STE/TACLANE/CRO oversight)
  • Experience supporting secure DoD networks (SIPRNet, JWICS)
  • Familiarity with AWS GovCloud or similar cloud environments
  • Experience with enterprise ITSM tools (e.g., Remedy, ServiceNow)
  • FCC licensing coordination or management experience

Benefits:

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017