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Support Operations Program Manager Jobs in Maryland

Bowhead

Program Operations Manager

White Plains, MD · On-site

$120K - $145K/yr

Bowhead seeks a Program Operations Manager to support the Advanced Technologies Division. This is a dual-role position responsible for supervising 7 off-site warehouse personnel, while managing the ...

Bowhead

Program Operations Manager

White Plains, MD · On-site

$120K - $145K/yr

Bowhead seeks a Program Operations Manager to support the Advanced Technologies Division. This is a dual-role position responsible for supervising 7 off-site warehouse personnel, while managing the ...

Intuit

Manager, Partner Program Operations

Annapolis, MD · On-site +1

$210K - $284K/yr

... support experiences for all partner tracks-including Accountants, Value-Added Resellers (VARs ... As Manager, Partner Program Operations, you will build and lead the team that runs GPP day to day ...

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

ActioNet

Program Manager

Rockville, MD · On-site

Bachelor's degree (Master's preferred). * 10+ years managing cybersecurity or SOC operations programs. * Experience supporting federal cybersecurity environments. * PMP or equivalent certification ...

Nowges

Program Manager

Fort George G Meade, MD · On-site

The Program Manager will lead large-scale enterprise operations involving geographically dispersed teams supporting engineering, implementation, logistics, cybersecurity, transition management, and ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Maryland are hiring for Support Operations Program Manager jobs?

Cities in Maryland with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Operations Manager

White Plains, MD • On-site

Bowhead
1 - 5K employees
Learn more about Bowheadexternal

$120K - $145K/yr

Full-time

Re-posted 1 hour ago

Job description

Overview
PROGRAM OPERATIONS MANAGER (N-WRHS):
Bowhead seeks a Program Operations Manager to support the Advanced Technologies Division. This is a dual-role position responsible for supervising 7 off-site warehouse personnel, while managing the off-site warehouse operations. This position combines leadership and supervision, inventory management, and maintenance of equipment and supplies. The ideal candidate has strong leadership skills, strong organizational skills, and the ability to work in a fast-paced environment. The position is a hybrid position with on site work in both White Plains, MD and Dahlgren, VA and the ability to telework.
Responsibilities
Warehouse Operations:
  • Manage inventory, including receiving, storing, and tracking parts, materials, and equipment.
  • Supervise the organization/maintaining of warehouse spaces to ensure cleanliness and efficiency.
  • Supervise the fulfillment of orders by overseeing the picking, packing, and preparation of items for shipment.
  • Oversee regular inventory audits to ensure accuracy and identify shortages.
  • Supervise the monitoring of stock levels and coordinate with procurement teams for replenishment.
Duties:
  • Perform receipt inspection and acceptance; collect and record inspection data; document non-conformances and propose corrective actions.
  • Conduct preventive maintenance on mechanical equipment and warehouse tools.
  • Ensure compliance with safety regulations and company policies in both engineering and warehouse activities.
  • Support the engineering team in material sourcing and project planning.
  • Train and guide team members on warehouse and mechanical processes as required.

Qualifications
Education:
Individual shall possess a Bachelors' degree in any technical or business discipline from an accredited college or university. In lieu of the education requirement, individuals shall have a minimum of ten (10) years of Department of Defense (DoD) related business experience in Plant Property & Equipment / Asset Management.
Experience:
Ten (10) years of management experience in material accountability, major project or program level management of contractors/subordinates, and performance of physical inventories.
Technical Skills:
  • Proven skill supervising and leading a diverse workforce.
  • Proficiency in reading and interpreting contract documents and reports.
  • Knowledge of quality assurance processes and industry standards.

Soft Skills:
  • Strong organizational skills and attention to detail.
  • Effective communication and teamwork abilities.
  • Problem-solving mindset and the ability to adapt to changing priorities.
Physical Demands:
  • Ability to lift and move objects weighing up to 25 pounds regularly.
  • Frequent standing, bending, walking, and kneeling in warehouse and workshop environments.
  • Comfortable working in varying conditions, including temperature fluctuations and noise.
  • Manual dexterity for operating tools and equipment with precision.

Target salary range is between $120,000 - $145,000 commensurate with experience.
Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.
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