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Support Operations Program Manager Jobs in Colorado

Program Manager

Longmont, CO · On-site

$90K - $115K/yr

... Manager to support key customer programs in the aerospace and defense industry. This is a highly visible role focused on customer communication, program execution, operations coordination, and ...

Loft Federal is seeking a Program Manager to support customer-facing execution across federal space ... operations, and national security space customers. As the business grows, program execution needs ...

... operations for commercial and government missions. We're not just building technology, we are ... S. Government and commercial customers in support of Space Domain Awareness (SDA), Space ...

... operations for commercial and government missions. We're not just building technology, we are ... S. Government and commercial customers in support of Space Domain Awareness (SDA), Space ...

... Manager to support key customer programs in the aerospace and defense industry. This is a highly visible role focused on customer communication, program execution, operations coordination, and ...

The person in this seat will support customer meetings, track commitments, manage deliverables ... operations, and national security space customers. As the business grows, program execution needs ...

The person in this seat will support customer meetings, track commitments, manage deliverables ... operations, and national security space customers. As the business grows, program execution needs ...

Program Manager

Aurora, CO · On-site

$170K - $190K/yr

Support integration and test activities for complex systems fielded to operational environments * Manage and coordinate 24/7 operations support activities * Oversee training program development ...

... Manager to support key customer programs in the aerospace and defense industry. This is a highly visible role focused on customer communication, program execution, operations coordination, and ...

Supporting the development and operation of advanced satellites and payloads, from compact cubesats ... Program Management: Support medium-to-large scale space programs from initiation through successful ...

New

Technical Program Manager

Greenwood Village, CO · On-site

$130K - $169K/yr

Develop business cases and recommendations supporting operational and technology investments ... Technical Program Management * Own assigned programs and projects end-to-end from intake through ...

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Program Managers also support the definition of and execution against annual PMO plans and roadmaps ...

Program Manager

Longmont, CO · On-site

$120K - $180K/yr

Implement appropriate business and operations systems in support of program execution needs. The Program Manager must be expert at working with MSOffice based tools (Excel, MS Project, PowerPoint ...

Showing results 41-60

Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Colorado are hiring for Support Operations Program Manager jobs?

Cities in Colorado with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Acquisition and Program Management Support Specialist

Colorado Springs, CO • On-site

Other

Retirement

Re-posted 8 days ago


Job description

Overview

Stellar Solutions, a nationally recognized “Great Place To Work,” delivers engineering solutions across commercial space and national security missions, from innovative new entrants to established space systems organizations.

We bring talented, energetic, and immediately productive professionals to meet critical customer needs in systems engineering and integration, mission operations, program management, and strategic planning, helping teams deliver resilient capability to the mission with speed, quality, and focus.

Stellar Solutions is seeking an Acquisition and Support Program Management Specialist - to support a Government customer delivering warfighter capability across space-focused command and control acquisition portfolios. This role supports the development and delivery of critical capabilities for Space Force operators through rapid research, development, and acquisition activities. The position operates in a fast-paced environment focused on advising and assisting the Government across the full lifecycle of systems acquisition to enable timely fielding of mission-relevant capability.

Role/Responsibilities/Qualifications

This role supports acquisition and program management activities for advanced capability development efforts within a complex Government mission environment. The position interfaces with program leadership, contracting teams, developers, and other stakeholders to help plan, execute, and monitor acquisition efforts, contracts, funding actions, and program reviews. Success in this role requires strong familiarity with Department of War acquisition processes, clear written and verbal communication, and the ability to deliver high-quality support across multiple concurrent efforts.

Key responsibilities include:
  • Advise senior program leadership, program managers, and support staff on acquisition strategies, contracting, budgeting, and execution

  • Provide program element coordination, staffing, and monitoring support for funding commitments, obligations, expenditures, and related documentation

  • Draft and support delivery of program funding documentation and monthly financial reports

  • Support development of acquisition plans for electromagnetic and advanced technology programs

  • Provide contracting support to technical personnel developing performance work statements, statements of work, data deliverable requirements, and other pre-award or post-award procurement documentation

  • Develop, draft, and coordinate program planning and execution documents tailored from applicable acquisition frameworks, policies, and rapid prototyping guidance

  • Develop documents and briefings to communicate program status, recommendations, and approach

  • Support Contracting Officer’s Representatives and developers by coordinating with acquisition subject matter experts and stakeholders to develop, modify, and maintain contract documentation

  • Assist with contract negotiation, price reasonableness determinations, contract administration, and termination procedures

  • Draft technical evaluations and function as an advisor in source selections

  • Provide technical and programmatic assessments of contractor designs and milestone reviews to evaluate progress, risks, issues, and mission alignment

  • Monitor and evaluate contractor performance for compliance with contract terms and conditions and ensure timely submission of contract deliverables

  • Review Contract Data Requirements List deliverables for content, accuracy, and sufficiency against program requirements and objectives

  • Participate in program management reviews, technical interchange meetings, and technical evaluations while preparing status reports, acquisition schedules, and executive briefings

Required Qualifications
  • Bachelor’s degree in business management or an equivalent business-related discipline

  • 14+ years of experience in Government weapon systems acquisition, program management, and/or contracts management within the Department of War

  • Experience with Department of War Major Capability Acquisition Systems

  • Experience with Planning, Programming, Budgeting, and Execution processes

  • Experience developing acquisition strategies and plans for major programs

  • Strong interpersonal, leadership, programmatic, and problem-solving skills

  • Strong briefing and writing skills

  • Demonstrated ability to perform effectively in a fast-paced, dynamic, and energetic environment

Desired Qualifications
  • Master’s degree in business management, technical management, and/or engineering

  • Professional certifications such as PMI PMP

  • Experience in National Security Space and/or the Space Control mission area

Clearance & Additional Requirements
  • U.S. citizenship is required.
  • Active TS clearance is required with SCI eligibility.
  • Ability to access U.S.-only data systems and support classified government mission environments is required.
Location

This position is full-time, on site in CO Springs, CO; 10% - 20% travel to Los Angeles, CA may be required.

Compensation

The typical salary range for this position is USD $160,000 - $200,000 per year. Individual pay is determined by many factors including work location, job-related skills, experience, and relevant education or training. This position is also eligible for a discretionary annual performance bonus, retirement plan and other benefits (all in addition to annual salary).

Deliverable(s)

Deliverables will be in the format of reports, briefings, spreadsheets, or other documents as directed by the Government, using government approved and/or mandated systems/software and processes governed by guidance, instructions, policy, or direction. The nature of this work will, at times, require quick responses to stringent deadlines and always in a high-quality, professional manner.

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