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Support Operations Program Manager Jobs in Colorado

Akima, LLC

Program Manager

Colorado Springs, CO · On-site

The Program Manager will serve as the contractor's primary point of contact and overall leader for ... Space Domain Awareness Mission Support * Coordinate with U.S. Space Force Space Operations Command ...

NEOTECH

Program Manager (25182)

Longmont, CO · On-site

Program Manager - Aerospace & Defense Electronics Manufacturing NEOTech | Longmont, CO 80503 ... Partner closely with Operations to support production schedules and customer commitments. * Monitor ...

NEOTech

Program Manager (25182)

Longmont, CO · On-site

$110K - $120K/yr

Program Manager - Aerospace & Defense Electronics Manufacturing NEOTech Longmont, CO 80503 ... Partner closely with Operations to support production schedules and customer commitments. * Monitor ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Colorado are hiring for Support Operations Program Manager jobs?

Cities in Colorado with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Program Manager

Colorado Springs, CO • On-site

Akima, LLC
Specialty Trade Contractors • 5 - 10K employees
Learn more about Akima, LLCexternal

Full-time

Retirement

Posted 22 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

RiverTech is looking for a Program Manager to work in Colorado Springs, CO. To join our team of outstanding professionals, apply today!
The Program Manager will serve as the contractor's primary point of contact and overall leader for the execution of the Ground-Based Electro-Optical Deep Space Surveillance System (GEODSS) Operations & Maintenance (O&M) contract supporting the U.S. Space Force's Space Domain Awareness (SDA) mission.
This individual will provide strategic leadership and operational oversight for a geographically dispersed workforce responsible for the 24/7 operation, maintenance, logistics, and sustainment of GEODSS sites located in New Mexico, Hawaii, and Diego Garcia. The Program Manager is accountable for ensuring mission readiness, contract compliance, customer satisfaction, financial performance, and successful execution of all contractual requirements while maintaining close collaboration with U.S. Space Force leadership and mission partners.
Responsibilities
Program Leadership & Execution
  • Serve as the primary point of accountability for overall contract performance, including cost, schedule, quality, risk, and customer satisfaction.
  • Lead all aspects of contract execution supporting continuous 24/7/365 global deep-space surveillance operations.
  • Ensure operational readiness and mission success across all GEODSS operational sites.
  • Develop and implement program strategies, performance objectives, and continuous improvement initiatives.
  • Foster strong relationships with Government stakeholders and customer leadership.

Space Domain Awareness Mission Support
  • Coordinate with U.S. Space Force Space Operations Command (SpOC), Space Systems Command (SSC), and other mission stakeholders.
  • Ensure timely and accurate delivery of optical tracking data supporting space object catalog maintenance and orbital awareness.
  • Support integration of GEODSS capabilities with the broader Space Domain Awareness enterprise, including sensor fusion and command and control (C2) networks.
  • Ensure mission priorities are met while maintaining high operational availability.

Operations & Sustainment Management
  • Provide oversight of operations and maintenance activities for electro-optical telescopes, sensors, and supporting ground systems.
  • Manage preventive and corrective maintenance programs to maximize equipment reliability and system availability.
  • Ensure compliance with Technical Orders (TOs), maintenance procedures, calibration standards, cybersecurity requirements, and COMSEC policies.
  • Oversee logistics planning, supply chain coordination, and equipment lifecycle management.

Personnel Leadership
  • Lead and manage geographically dispersed teams operating in remote and secure locations.
  • Ensure staffing levels, certifications, qualifications, and shift coverage requirements are consistently maintained.
  • Promote a culture of operational excellence, safety, accountability, and continuous improvement.
  • Mentor supervisors and technical staff while supporting employee development and retention initiatives.

Contract & Financial Management
  • Manage overall contract performance, budgets, funding execution, and financial forecasting.
  • Monitor program metrics, key performance indicators (KPIs), and service level requirements.
  • Support Earned Value Management (EVM), program reviews, executive briefings, and customer reporting.
  • Oversee subcontractor performance and vendor relationships to ensure successful contract execution.

Compliance & Risk Management
  • Ensure compliance with DoD, U.S. Space Force, federal regulations, and company policies.
  • Maintain security requirements for classified environments, including Top Secret/SCI operations where applicable.
  • Identify operational, technical, staffing, logistics, and supply chain risks and implement mitigation strategies.
  • Support quality assurance, audits, inspections, and continuous process improvement initiatives.

Qualifications
  • Bachelor's degree in Engineering, Physical Sciences, Business Administration, or a related discipline.
  • Minimum of 8-12 years of progressively responsible program management experience supporting DoD, aerospace, defense, or space operations programs.
  • Demonstrated experience managing large, geographically dispersed operational teams supporting mission-critical environments.
  • Experience supporting Space Domain Awareness (SDA), space surveillance, electro-optical sensor systems, or ground-based operational systems.
  • Strong knowledge of DoD acquisition, sustainment, and lifecycle support processes.
  • Experience managing complex operations involving maintenance, logistics, and technical support.
  • Excellent leadership, communication, customer engagement, and organizational skills.
  • Active Top Secret security clearance required; SCI eligibility or current SCI access preferred.
  • Project Management Professional (PMP), DAWIA certification, or equivalent program management certification preferred.

Preferred Qualifications:
  • Experience supporting U.S. Space Force, Air Force Space Command, Space Systems Command, or Space Operations Command programs.
  • Knowledge of optical tracking systems, telescope operations, or space surveillance technologies.
  • Experience managing Operations & Maintenance (O&M) contracts exceeding $25M annually.
  • Familiarity with Earned Value Management (EVM), risk management frameworks, and continuous process improvement methodologies.
  • Experience supporting classified operations within high-security government environments.

"This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed."
Job ID
2026-25169
Work Type
On-Site
Pay Range
$140,000 - $160,000
Company Description
Work Where it Matters
RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.
As a RiverTech employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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