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Support Operations Lead Jobs in Irvine, CA (NOW HIRING)

24 Hour Fitness

Operations Lead

Downey, CA · On-site

Our impact goes beyond the gym--we support our members' total well-being through coaching ... JOB SUMMARY The Operations Lead ensures that the club delivers an outstanding member experience ...

Coupang

Operations Lead

Riverside, CA · On-site

$23 - $25/hr

The Operations Lead will perform various duties within assigned department to facilitate operations ... Provide support and backup to warehouse management Competencies * Proactive critical thinking and ...

Totalcare Walk-In Clinic Inc

Operations Lead

Chino, CA · On-site

$25 - $30/hr

We are looking for an Operations Lead to assist with day-to-day operations across all our clinics ... Fast paced work environment with excellent culture and support * Multi-faceted role, with the ...

East West Bank

Branch Operations Lead

Irvine, CA · On-site

$24/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their ... Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and ...

East West Bank

Branch Operations Lead

Irvine, CA · On-site

$24 - $27/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their ... Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and ...

Barry's

Client Operations Lead

Newport Beach, CA · On-site

$19/hr

The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in ... Support the client experience with hospitality and studio amenities to build personalized ...

Barry's

Client Operations Lead

Newport Beach, CA · On-site

$60 - $80/hr

The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional ... Support the client experience with hospitality and studio amenities to build personalized ...

Barry

Client Operations Lead

Newport Beach, CA · On-site

$60 - $80/hr

The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional ... Support the client experience with hospitality and studio amenities to build personalized ...

Barry's

Client Operations Lead

Long Beach, CA · On-site

$19/hr

The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in ... Support the client experience with hospitality and studio amenities to build personalized ...

Slope

Mission Operations Lead, EW

Costa Mesa, CA · On-site

$150 - $200/hr

The Mission Operations Lead will lead day-to-day execution of EW business line initiatives and ... Support the delivery of contract deliverables to include the developing and implementing of ...

Worldpac

DC Operations Lead

Brea, CA

$20.75/hr

The DC Operations Lead provides direction to team members for multiple job functions while adhering ... Communicates and supports management initiatives. * Coordinates efforts of department leaders.

Living Spaces

Store Operations Lead (SOL)

La Mirada, CA · On-site

$20.65 - $26.85/hr

Position Summary The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business ...

Worldpac

Branch Operations Lead

Pomona, CA

$20.75/hr

Worldpac, a leading name in automotive parts distribution, is looking for a Branch Operations Lead ... Supports team members in their training and development and enables immediate application to daily ...

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Support Operations Lead information

See Irvine, CA salary details

$13

$30

$68

How much do support operations lead jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for support operations lead in Irvine, CA is $30.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $33.27 per hour, depending on experience, location, and employer.

What does a support operations lead do?

A support operations lead manages and improves customer support processes, ensuring efficient service delivery. They often oversee support teams, analyze performance metrics, and implement tools or systems to enhance customer satisfaction and operational efficiency.

What is a support operations lead position?

A support operations lead is responsible for managing and optimizing customer support processes, ensuring efficient service delivery, and leading support teams. They often analyze support metrics, implement improvements, and coordinate with other departments to enhance customer satisfaction. Strong leadership, communication skills, and familiarity with support tools like ticketing systems are essential for this role.

What cities near Irvine, CA are hiring for Support Operations Lead jobs?

Cities near Irvine, CA with the most Support Operations Lead job openings:

Operations Lead

24 Hour Fitness

Downey, CA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

24 Hour Fitness rating

6.3

Company rating: 6.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

29th of 63 rated gym and leisure clubs

Job description

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Operations Lead ensures that the club delivers an outstanding member experience every day by working closely with the General Manager and a team of club attendants and sales and service advisors to support daily operations, facility upkeep, and member service. In this role, the Operations Lead is responsible for maintaining a clean and safe environment, directing team members, monitoring member feedback, driving membership and retail revenue growth, and serving as Manager on Duty during assigned shifts. Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Drive club performance by executing daily operational standards that support exceeding retail budget, improving IMU, and growing membership, as measured through PBI and Pulse reporting.
  • Serve as Manager on Duty during assigned shifts, leading day to day operations to ensure a clean, safe, welcoming, and efficient club environment that positively impacts member experience.
  • Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to deliver consistent service behaviors and operational execution that support retail performance and issue resolution goals leading to improvement in member retention.
  • Own member issue resolution by proactively addressing concerns and inquiries.
  • Assist in member retention through training and development of the Sales and Service team and Club Attendants in partnership with Sales and Service Manager and General Manager on Clean, Friendly and Well-Maintained.
  • Improve club cleanliness and member sentiment by validating daily, weekly, and monthly cleaning routines, monitoring member feedback, and partnering with Facilities to ensure timely maintenance and equipment repairs.
  • Partner with the General Manager to reinforce operational basics, including scheduling support, timekeeping accuracy, dress code compliance, and coaching team members to consistently meet performance expectations.
  • Manage resources and inventory. Maintain adequate supplies of towels, cleaning products and front desk materials; track usage and ensure the club is stocked with necessities to keep the club clean, friendly and well maintained

QUALIFICATIONS
  • Required Knowledge, Skills & Abilities
  • Familiarity with SMG 360, Power BI and Net Promoter Score required.
  • 2 years of customer service experience required.
  • Experience supervising and directing work of Team Members.
  • Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
  • Strong interpersonal and communication skills.
  • Certifications in First Aid/CPR or personal training.

Preferred Knowledge, Skills & Abilities
  • Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
  • Demonstrated critical thinking and resourcefulness in addressing operational challenges.
  • Customer service and supervisory experience a plus.
  • Proven ability to lead a team in a high traffic environment.
  • Experience with budget preparation, sales and marketing initiatives

Physical Demands/ Environmental Conditions
  • Must be able to communicate via phone, email and in person.
  • Ability to sit, stand or walk for extended periods during an 8 hour shift.
  • Ability to lift and move up to 50 pounds of equipment or supplies.
  • Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
  • Must adhere to company safety policies and wear appropriate personal protective equipment when required.

Travel Requirement
  • Occasional travel may be required for meetings, training or prospecting.

BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
  • Required Knowledge, Skills & Abilities
  • Familiarity with SMG 360, Power BI and Net Promoter Score required.
  • 2 years of customer service experience required.
  • Experience supervising and directing work of Team Members.
  • Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
  • Strong interpersonal and communication skills.
  • Certifications in First Aid/CPR or personal training.

Preferred Knowledge, Skills & Abilities
  • Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
  • Demonstrated critical thinking and resourcefulness in addressing operational challenges.
  • Customer service and supervisory experience a plus.
  • Proven ability to lead a team in a high traffic environment.
  • Experience with budget preparation, sales and marketing initiatives

Physical Demands/ Environmental Conditions
  • Must be able to communicate via phone, email and in person.
  • Ability to sit, stand or walk for extended periods during an 8 hour shift.
  • Ability to lift and move up to 50 pounds of equipment or supplies.
  • Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
  • Must adhere to company safety policies and wear appropriate personal protective equipment when required.

Travel Requirement
  • Occasional travel may be required for meetings, training or prospecting.

What 24 Hour Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

24 Hour Fitness logo

About 24 Hour Fitness

Sourced by ZipRecruiter

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

Industry

Fitness and sports centers

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1983

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