Support Operations Lead Jobs in Ohio (NOW HIRING)

About the role

Concept Plus is seeking an Operations Lead to support operational sustainment, continuity, and service delivery for a client program. This role is responsible for leading and coordinating day-to-day operational execution across infrastructure, cybersecurity, database administration, testing, development support, configuration management, and business support functions to ensure stable, responsive, and uninterrupted mission operations.]

This position requires a strong understanding of client IT operational processes and enterprise technology environments, including DevSecOps CI/CD ecosystems, Cloud One environments, Oracle-based systems, and Java application stacks operating across classified and unclassified DISA and cloud-hosted environments.

The Operations Lead serves as the central operational coordination lead responsible for integrating sustainment activities across the Operations Support Team while collaborating closely with Agile development teams, Platform/DevSecOps teams, and client stakeholders. This role ensures operational issues, deployments, environment changes, service requests, and sustainment activities are effectively coordinated, communicated, and aligned with program priorities and mission objectives.

The ideal candidate possesses strong operational leadership capabilities, enterprise systems awareness, incident coordination experience, and the ability to maintain operational stability within a fast-paced, mission-critical environment undergoing ongoing modernization and DevSecOps transformation.

What you\'ll do

Operational Sustainment & Continuity

• Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service
• Coordinate sustainment activities across the Operations Support Team including:
• • Database Administration
  • Systems Administration
  • Cybersecurity / IA
  • Testing & Validation
  • Development Support
  • Business Intelligence / Functional Support
  • Configuration Management & Documentation
• Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements
• Support continuity of operations during transition, onboarding, release, and modernization activities

Incident & Operational Coordination

• Lead operational incident coordination, issue triage, escalation management, and service restoration activities
• Coordinate cross-functional resolution efforts for operational issues and production-impacting events
• Monitor operational risks, recurring issues, and service performance trends
• Support root cause analysis and corrective action coordination for operational failures or degraded service conditions

Cross-Functional Integration

• Serve as the operational integration point between:
• • Operations support teams
  • Agile development teams
  • Platform/DevSecOps teams
  • Government stakeholders
• Coordinate operational readiness activities associated with deployments, releases, environment changes, and sustainment initiatives
• Ensure operational impacts and dependencies are communicated across teams

Operational Reporting & Governance

• Maintain visibility into operational status, risks, issues, escalations, and support activities
• Support operational reporting activities including dashboards, metrics, AIR logs, and status reporting
• Provide timely communication and operational transparency to Program Management and Government stakeholders
• Assist in maintaining operational procedures, support documentation, and sustainment processes

Process Improvement & Modernization Support

• Identify opportunities to improve operational efficiency, automation, monitoring, and support responsiveness
• Support adoption of Agile, DevSecOps, and CI/CD operational practices where applicable
• Collaborate with engineering and platform teams to improve operational readiness and deployment quality
• Contribute to lessons learned, continuous improvement initiatives, and operational maturity efforts

Required Qualifications

• Secret – Fully Cleared Only, must confirm clearance is active
• DoD 8140 intermediate certification or DoD 8570 IAM Level II certifications or higher
• US Citizens Only
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline (or equivalent experience)
• 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities
• Experience coordinating operational support activities across multiple technical disciplines
• Experience supporting mission-critical or high-availability systems
• Strong understanding of operational support processes, issue management, and sustainment coordination
• Experience working within Agile or hybrid Agile delivery environments
• Strong communication, organizational, and coordination skills
• Ability to manage competing priorities in fast-paced operational environments

Preferred Qualifications

• Experience working with Agile development teams of 20+ FTEs and be familiar with Agile methodologies.
• Prior Department of Defense (DoD) or Air Force support experience
• Experience supporting enterprise systems within secure cloud or hybrid environments
• Familiarity with DevSecOps, CI/CD, or modern operational support models
• Experience using Jira, Confluence, Service Management, or operational tracking platforms
• Experience supporting operational transitions or onboarding efforts
• ITIL, Scrum, Agile, Security+, or related certifications preferred
• Experience supporting data-intensive or enterprise maintenance systems preferred

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.