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Support Operations Lead Jobs in Connecticut (NOW HIRING)

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Level 2 Support Operations Lead the Level 2 (Tier 2) support function and the relationship with Tier 3 / infrastructure teams. Close process gaps between tiers, drive shift-left of resolution toward ...

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Level 2 Support Operations Lead the Level 2 (Tier 2) support function and the relationship with Tier 3 / infrastructure teams. Close process gaps between tiers, drive shift-left of resolution toward ...

Assa Abloy

DevOps Lead, Embedded Firmware

New Haven, CT · On-site

$103K - $141K/yr

We are seeking a DevOps Lead who owns the full firmware lifecycle from commit to production ... Support and expand our HiL testing environment used to validate firmware across multiple device ...

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Support Operations Lead information

What does a support operations lead do?

A support operations lead manages and improves customer support processes, ensuring efficient service delivery. They often oversee support teams, analyze performance metrics, and implement tools or systems to enhance customer satisfaction and operational efficiency.

What is a support operations lead position?

A support operations lead is responsible for managing and optimizing customer support processes, ensuring efficient service delivery, and leading support teams. They often analyze support metrics, implement improvements, and coordinate with other departments to enhance customer satisfaction. Strong leadership, communication skills, and familiarity with support tools like ticketing systems are essential for this role.

What cities in Connecticut are hiring for Support Operations Lead jobs?

Cities in Connecticut with the most Support Operations Lead job openings:

Operations Lead opportunity at Windsor Locks CT

Indotronix International Corporation

Windsor Locks, CT • On-site

$45.32/hr

Contractor

Re-posted just now

Job description

Indotronix is seeking a Operations Lead for a Job Opportunity in Windsor Locks, CT
 
Job Title: Operations Lead 
Location: Windsor Locks, CT 06096
Duration: 12 Months Contract
Pay Rate: $45.32/hr on W2
 
Job Description:
What You Will Do Maintain a culture of safety, quality and compliance as a top priority Leverage exceptional written and verbal communication skills, in partnership with the Program Managers to ensure effective internal and customer communication on manufacturing plans and operational performance. 
Drive rapid closure to issues as they arise, including quality, supply and operational excellence issues Partner with site operations to develop strong inventory strategies and production schedules based on demand, lead time, capacity constraints, inventory targets and materials availability Accelerate proactive efforts to get in front of future risk to operational performance Facilitate burndown of SRI (Supplier Request for Information) and FAI (First Article Inspection) Support LTB or material substitution activities to ensure component availability. Provide inputs into the SIOP process Support the Product Line Teams in driving rate readiness assessments, identifying gaps, and driving action plans to maintain production capacity (labor, equipment, tooling) in alignment with the long and short-term demand. 
 
Qualifications You Must Have Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience Experience in Quality, Operations or Supply Management including new product introduction
 
Qualifications We Prefer Experience with SI&OP (Sales, Inventory and Operations Planning) processes. Customer relationship management skills, with working experience resolving operational challenges. Experience in application of continuous improvement tools. ns specialists not listed separately.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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