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Support Engineer Jobs in Silver Spring, MD (NOW HIRING)

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge. What You'll ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and elevate complex cases to software development and engineering ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...

SYNNEX Corporation

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge. What You'll ...

Daon

Product Support Engineer

Fairfax, VA · On-site

Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Quecon

Field Support Engineer

Washington, DC · On-site

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in ...

AnaVation

Litigation Support Engineer

Washington, DC · On-site

AnaVation is seeking an experienced Litigation Support Engineer to provide support to a mission critical customer. The selected candidate will be responsible for the administration, optimization ...

Hooked CRM

Support Engineer Columbia, MD

Columbia, MD · On-site

# Support EngineerLocation: Columbia, MDEmployment type: Full TimeCompensation: $50k - $75kLocation Type: On-siteJob InformationApplication## OverviewHooked is looking for a Support Engineer to be the ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

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Showing results 41-60

All JobsSupport Engineer JobsSupport Engineer Jobs in Silver Spring, MD

Support Engineer information

See Silver Spring, MD salary details

$17

$41

$70

How much do support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for support engineer in Silver Spring, MD is $41.22, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Silver Spring, MD?

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For Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Support Engineer jobs in Silver Spring, MD are:

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Cities near Silver Spring, MD with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,731 per year, or $41.2 per hour.

Technical Support Engineer

Reston, VA • On-site

TD SYNNEX
IT Services • 10K+ employees
Learn more about TD SYNNEXexternal

$75K - $85K/yr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Provide technical support for complex system-level software products, including issue analysis and resolution.

  • Manage customer escalations related to software problems to ensure high customer satisfaction.

  • Perform root cause analysis using diagnostics and validate bug fixes to ensure proper functionality.

TD SYNNEX rating

7.6

Company rating: 7.6 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

Job description

This is an ON-SITE position at our Reston, VA office.
Salary: $75k - *85k (depending on experience)
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
What You'll Do:
  • Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
  • Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
  • Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
  • Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
  • Validate product bug fixes to ensure regression-free solutions and proper functionality.
  • Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
  • Develop and maintain specialized test environments to reproduce and verify issues.
  • Collaborate with R&D and internal stakeholders during product issue resolution.
  • Define and report product supportability and readiness throughout the product lifecycle.
  • Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
  • Demonstrate initiative in acquiring expertise across platforms and technologies by installing, testing, and using Apptium software and attending training sessions.

What We're Looking For:
  • Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
  • 1-3 years of relevant experience preferred.
  • Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases; experience with diverse operating systems with Linux preferred.
  • Knowledge of cloud infrastructure including AWS, GCP, or Azure.
  • Experience using JIRA or equivalent ticketing tools, Confluence or similar documentation systems, logs, and server monitoring tools.
  • Strong communication skills.
  • Aptitude for complex technical problem solving.

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

#DNS-Apptium
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company

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